Re: LDAP Lookup for Ticket Content

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Hi,

Yes, the issue with this method, and syncing to dynamic field is it only
does this when an agent or customer logs in. (As i understand it.)
The lists are being populated for compliance reasons. Most members of the
various ldap groups will never be agents or customers, let alone use the
system.

Thanks
Ant.


On Thu, 19 Dec 2019 at 14:34, Alvaro Cordero <[email protected]> wrote:

> Hello,
>
> With OTRS 5, 6 and etc you can sync groups or roles from LDAP, so when
> Agent logs in it checks LDAP groups and assigns corresponding OTRS Roles =
or
> Groups as required.
>
> Best Regards.
>
> El lun., 11 nov. 2019 a las 6:26, Arpita Barman (<[email protected]>)
> escribi=C3=B3:
>
>> I am using ORTS version 5 . Where agents are not part of any primary
>> group. I too require to assign agents a primary group where roles and
>> duties are as group policies .
>>
>> Pls confirm if the latest  OTRS Version 7 have this features.
>> Regards
>>
>> ( Arpita Barman)
>> Senior Technical Director and HOD( Bhawan Network Coordination and NIC
>> Service Desk)
>> National Informatics Centre
>> Ministry of Electronics and Information Technology
>> A4B3 , NIC HQ, A-Block, C G O Complex ,Lodhi Road,  New Delhi
>> Contact no 24305400 , Mobile 9810218079
>>
>> ------------------------------
>> *From: *[email protected]
>> *To: *[email protected]
>> *Sent: *Saturday, November 9, 2019 8:26:47 PM
>> *Subject: *[otrs] LDAP Lookup for Ticket Content
>>
>> Hi All,
>> I am looking for a very specific feature/plugin for LDAP lookup.
>>
>> If I understand correctly OTRS is using something like
>> https://metacpan.org/pod/distribution/perl-ldap/lib/Net/LDAP.pod for the
>> LDAP auth ?
>>
>> Which seems to have the ability to meet my requirements.
>>
>> What I would like to do, is an ldap search to query the members of a
>> Group. (Much like it already does for Customer or Agent auth.)
>>
>> I would like to list those members in a ticket, somehow and send them ou=
t
>> as a notification.
>>
>> Would someone be able to help guide in me the right direction to solve
>> this?
>>
>> Many thanks
>> Ant.
>>
>>
>>
>> ---------------------------------------------------------------------
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
>>
>> <http://gandhi.gov.in>
>>
>> *Disclaimer:*
>>
>> This e-mail and its attachments may contain official Indian Government
>> information. If you are not the intended recipient, please notify the
>> sender immediately and delete this e-mail. Any dissemination or use of t=
his
>> information by a person other than the intended recipient is unauthorize=
d.
>> The responsibility lies with the recipient to check this email and any
>> attachment for the presence of viruses.
>> ---------------------------------------------------------------------
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
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>>
>
>
> --
>
> *Alvaro Cordero RetanaConsultor de Tecnologias*
> *Tel: 22585757 ext 123*
> *Email:* [email protected]
>
>

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<div dir=3D"ltr"><div>Hi,</div><div><br></div><div>Yes, the issue with this=
 method, and syncing to dynamic field is it only does this when an agent or=
 customer logs in. (As i understand it.)</div><div>The lists are being popu=
lated for compliance reasons. Most members of the various ldap groups will =
never be agents or customers, let alone use the system.</div><div><br></div=
><div>Thanks</div><div>Ant.</div><div><br></div><br><div class=3D"gmail_quo=
te"><div dir=3D"ltr" class=3D"gmail_attr">On Thu, 19 Dec 2019 at 14:34, Alv=
aro Cordero &lt;<a href=3D"mailto:[email protected]">alvaro@gridshield.=
net</a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"marg=
in:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1e=
x"><div dir=3D"ltr">Hello,=C2=A0<div><br></div><div>With OTRS 5, 6 and etc =
you can sync groups or roles from LDAP, so when Agent logs in=C2=A0it check=
s LDAP groups and assigns=C2=A0corresponding OTRS Roles or Groups as requir=
ed.=C2=A0</div><div><br></div><div>Best Regards.=C2=A0</div></div><br><div =
class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">El lun., 11 nov=
. 2019 a las 6:26, Arpita Barman (&lt;<a href=3D"mailto:[email protected]=
n" target=3D"_blank">[email protected]</a>&gt;) escribi=C3=B3:<br></div>=
<blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-=
left:1px solid rgb(204,204,204);padding-left:1ex"><div><div><div>I am using=
 ORTS version 5 . Where agents are not part of any primary group. I too req=
uire to assign agents a primary group where roles and duties are as group p=
olicies .=C2=A0</div><div><br></div><div>Pls confirm if the latest=C2=A0 OT=
RS Version 7 have this features.</div><div>Regards</div><div><br></div><div=
><div><span style=3D"font-size:10pt">( Arpita Barman)</span></div><div><spa=
n style=3D"font-size:10pt">Senior Technical Director and HOD( Bhawan Networ=
k Coordination and NIC Service Desk)=C2=A0=C2=A0</span></div><div><div><spa=
n style=3D"font-size:10pt">National Informatics Centre=C2=A0</span></div><d=
iv><span style=3D"font-size:10pt">Ministry of Electronics and Information T=
echnology=C2=A0</span></div><div><span style=3D"font-size:10pt">A4B3 , NIC =
HQ, A-Block, C G O Complex ,Lodhi Road,=C2=A0 New Delhi</span></div><div><s=
pan style=3D"font-size:10pt">Contact no 24305400 , Mobile 9810218079</span>=
</div></div></div><div><br></div><hr id=3D"gmail-m_-828951192121375325gmail=
-m_-6472245176925995546zwchr"><div><b>From: </b><a href=3D"mailto:afm404@gm=
ail.com" target=3D"_blank">[email protected]</a><br><b>To: </b><a href=3D"ma=
ilto:[email protected]" target=3D"_blank">[email protected]</a><br><b>S=
ent: </b>Saturday, November 9, 2019 8:26:47 PM<br><b>Subject: </b>[otrs] LD=
AP Lookup for Ticket Content<br></div><div><br></div><div><div dir=3D"ltr">=
Hi All,<div>I am looking for a very specific feature/plugin for LDAP lookup=
.</div><br><div>If I understand correctly OTRS is using something like=C2=
=A0<a href=3D"https://metacpan.org/pod/distribution/perl-ldap/lib/Net/LDAP.=
pod" rel=3D"nofollow noopener noreferrer" target=3D"_blank">https://metacpa=
n.org/pod/distribution/perl-ldap/lib/Net/LDAP.pod</a>=C2=A0for the LDAP aut=
h ?=C2=A0</div><br><div>Which seems to have the ability to meet my requirem=
ents.</div><br><div>What I would like to do, is an ldap search to query the=
 members of a Group. (Much like it already does for Customer or Agent auth.=
)</div><br><div>I would like to list those members in a ticket, somehow and=
 send them out as a notification.</div><br><div>Would someone be able to he=
lp guide in me the right direction to solve this?</div><br><div>Many thanks=
</div><div>Ant.</div><br><br></div>
<br>---------------------------------------------------------------------<b=
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target=3D"_blank">http://lists.otrs.org/mailman/listinfo/otrs</a><br></div>=
</div>
<br><a href=3D"http://gandhi.gov.in" target=3D"_blank"><img src=3D"https://=
mail.gov.in/iwc_static/c11n/allDomain/layout/images/log-4.png" width=3D"220=
" height=3D"80"></a>

<br><br>
<p style=3D"text-align:justify"><strong><span style=3D"font-family:Verdana,=
sans-serif;font-size:10pt">Disclaimer:<u></u><u></u></span></strong></p><p =
style=3D"text-align:justify"><span style=3D"font-family:Verdana,sans-serif;=
font-size:9pt">This e-mail and its attachments may contain official Indian =
Government information. If you are not the intended recipient, please notif=
y the sender immediately and delete this e-mail. Any dissemination or use o=
f this information by a person other than the intended recipient is unautho=
rized. The responsibility lies with the recipient to check this email and a=
ny attachment for the presence of viruses.=C2=A0</span><span style=3D"font-=
family:Verdana,sans-serif;font-size:9pt">=C2=A0</span><span style=3D"font-f=
amily:Verdana,sans-serif;font-size:9pt">=C2=A0</span></p></div>------------=
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OTRS mailing list: otrs - Webpage: <a href=3D"http://otrs.org/" rel=3D"nore=
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</blockquote></div><br clear=3D"all"><div><br></div>-- <br><div dir=3D"ltr"=
><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=
=3D"ltr"><div><font color=3D"#666666"><i>Alvaro Cordero Retana<br>Consultor=
 de Tecnologias</i></font></div><div><font color=3D"#666666"><i>Tel: 225857=
57 ext 123</i></font></div><div><i><font color=3D"#666666">Email:</font></i=
> <a href=3D"mailto:[email protected]" target=3D"_blank">alvaro@gridshi=
eld.net</a><br><img src=3D"http://www.gridshield.com/images/gs-signature.pn=
g"><br></div></div></div></div></div></div></div></div></div>
</blockquote></div></div>

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