Re: [ext] Problem upgrading from OTRS 6.0.25 to 6.0.26
Rudolf Bargholz <[email protected]> Fri, 7 Feb 2020 15:47:16 +0000
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Hi Ralf,
Thanks for your interest.
I see the following recurring error messages in the log:
Fri Feb 7 16:16:28 2020 (Europe/Zurich) error OTRS-CGI-10 =
Search not executed due to invalid value 'Slave%' on field 'MasterSlav=
e'!
Fri Feb 7 16:16:28 2020 (Europe/Zurich) error OTRS-CGI-10 =
Backend MasterSlave is invalid!
Re-installed the OTRSMasterSlave package, but this does not seem to have he=
lped. We have not used this package often, so I will try uninstalling this =
package, and then re-installing it.
Ok, after re-installing the OTRSMasterSlave package the errors seem to have=
disappeared.
The next step will be to re-install the update and then explicitly run the =
scripts/DBUpdate-to-6.pl script. I ran this script when updating from versi=
on 5 to 6, and with each fix pack that I have installed vor version 6 (lots=
of them, from version 03 onward) I have never had to do this before within=
a version number, but it is worth a try.
Regards
Rudolf Bargholz
Von: Ralf Hildebrandt<mailto:[email protected]>
Gesendet: Freitag, 7. Februar 2020 14:28
An: [email protected]<mailto:[email protected]>
Betreff: Re: [otrs] [ext] Problem upgrading from OTRS 6.0.25 to 6.0.26
* Rudolf Bargholz <[email protected]>:
> I have tried this a couple of times, going back and forth, and it has wor=
ked in each case. Upgrading to patch level 26 results in my no longer being=
able to log on to OTRS, reverting back to patch level 25 allows me to keep=
on working in OTRS.
Good. Anything in the logs? (I guess it would log to the same place,
and when you go back to the working / old version, you can look at the
logs).
Ralf Hildebrandt
Charit? - Universit?tsmedizin Berlin
Gesch?ftsbereich IT | Abteilung Netzwerk
Campus Benjamin Franklin (CBF)
Haus I | 1. OG | Raum 105
Hindenburgdamm 30 | D-12203 Berlin
Tel. +49 30 450 570 155
[email protected]
https://www.charite.de
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* Rudolf Bargholz <[email protected]>:
> I have tried this a couple of times, going back and forth, and it has wor=
ked in each case. Upgrading to patch level 26 results in my no longer being=
able to log on to OTRS, reverting back to patch level 25 allows me to keep=
on working in OTRS.
Good. Anything in the logs? (I guess it would log to the same place,
and when you go back to the working / old version, you can look at the
logs).
Ralf Hildebrandt
Charit? - Universit?tsmedizin Berlin
Gesch?ftsbereich IT | Abteilung Netzwerk
Campus Benjamin Franklin (CBF)
Haus I | 1. OG | Raum 105
Hindenburgdamm 30 | D-12203 Berlin
Tel. +49 30 450 570 155
[email protected]
https://www.charite.de
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<p class=3D"MsoNormal"><span lang=3D"EN-US">Hi Ralf,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Thanks for your interest.<o:p><=
/o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">I see the following recurring e=
rror messages in the log:<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Fri Feb 7 16:16:28 2020 (Europe=
/Zurich) &=
nbsp; error OTRS-CGI-10 &nbs=
p; Search not executed due to invalid value 'Slave%' on field 'Master=
Slave'!<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Fri Feb 7 16:16:28 2020 (Europe=
/Zurich) &=
nbsp; error OTRS-CGI-10 &nbs=
p; Backend MasterSlave is invalid!<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Re-installed the OTRSMasterSlav=
e package, but this does not seem to have helped. We have not used this pac=
kage often, so I will try uninstalling this package, and then re-installing=
it.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Ok, after re-installing the OTR=
SMasterSlave package the errors seem to have disappeared.<o:p></o:p></span>=
</p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">The next step will be to re-ins=
tall the update and then explicitly run the
</span>scripts/DBUpdate-to-6.pl script. I ran this script when updating fro=
m version 5 to 6, and with each fix pack that I have installed vor version =
6 (lots of them, from version 03 onward) I have never had to do this before=
within a version number, but it
is worth a try.</p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Regards<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Rudolf Bargholz</span><span lan=
g=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<div style=3D"mso-element:para-border-div;border:none;border-top:solid #E1E=
1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><b><span lang=3D"E=
N-US">Von: </span>
</b><a href=3D"mailto:[email protected]"><span lang=3D"EN-US">Ral=
f Hildebrandt</span></a><span lang=3D"EN-US"><br>
<b>Gesendet: </b>Freitag, 7. Februar 2020 14:28<br>
<b>An: </b></span><a href=3D"mailto:[email protected]"><span lang=3D"EN-U=
S">[email protected]</span></a><span lang=3D"EN-US"><br>
<b>Betreff: </b>Re: [otrs] [ext] Problem upgrading from OTRS 6.0.25 to 6.0.=
26<o:p></o:p></span></p>
</div>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">* Rudolf Bargholz <Bargholz@=
onlinetravel.ch>:<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">> I have tried this a couple=
of times, going back and forth, and it has worked in each case. Upgrading =
to patch level 26 results in my no longer being able to log on to OTRS, rev=
erting back to patch level 25 allows me
to keep on working in OTRS.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Good. Anything in the logs? (I =
guess it would log to the same place,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">and when you go back to the wor=
king / old version, you can look at the<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">logs).<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Ralf Hildebrandt<o:p></o:p></sp=
an></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Charité - Universitä=
;tsmedizin Berlin<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Geschäftsbereich IT | Abte=
ilung Netzwerk<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Campus Benjamin Franklin (CBF)<=
o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Haus I | 1. OG | Raum 105<o:p><=
/o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Hindenburgdamm 30 | D-12203 Ber=
lin<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Tel. +49 30 450 570 155<o:p=
></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">[email protected]<o:p=
></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">https://www.charite.de<o:p></o:=
p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">-------------------------------=
--------------------------------------<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">OTRS mailing list: otrs - Webpa=
ge: http://otrs.org/<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Archive: http://lists.otrs.org/=
pipermail/otrs<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">To unsubscribe: http://lists.ot=
rs.org/mailman/listinfo/otrs<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
</div>
* Rudolf Bargholz <[email protected]>:<br>
<br>
> I have tried this a couple of times, going back and forth, and it has =
worked in each case. Upgrading to patch level 26 results in my no longer be=
ing able to log on to OTRS, reverting back to patch level 25 allows me to k=
eep on working in OTRS.<br>
<br>
Good. Anything in the logs? (I guess it would log to the same place,<br>
and when you go back to the working / old version, you can look at the<br>
logs).<br>
<br>
Ralf Hildebrandt<br>
Charité - Universitätsmedizin Berlin<br>
Geschäftsbereich IT | Abteilung Netzwerk<br>
<br>
Campus Benjamin Franklin (CBF)<br>
Haus I | 1. OG | Raum 105<br>
Hindenburgdamm 30 | D-12203 Berlin<br>
<br>
Tel. +49 30 450 570 155<br>
[email protected]<br>
https://www.charite.de<br>
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