Resolved: Problem upgrading from OTRS 6.0.25 to 6.0.26
Rudolf Bargholz <[email protected]> Fri, 7 Feb 2020 16:04:20 +0000
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
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Hi Roy,
Ok, tried out your advice, re-ran the scripts/DBUpdate-to-6.pl, and it seem=
s to have worked. Thank you. This is however the first time I needed to re-=
run the scripts/DBUpdate-to-6.pl after updating a patch release. After the =
patch update I needed to update all of the packages, but now there is no lo=
nger an error in the System log, and, more importantly, I am able to log on=
to OTRS again after updating.
Again, thanks to all who were interested and helped.
Regards
Rudolf Bargholz
[rb@olts-otrs ~]$ sudo -i
[sudo] password for rb:
[root@olts-otrs ~]# systemctl stop crond.service
[root@olts-otrs ~]# systemctl stop httpd.service
[root@olts-otrs ~]#
[root@olts-otrs ~]# su - otrs
[otrs@olts-otrs ~]$ /opt/otrs/bin/Cron.sh stop
done
[otrs@olts-otrs ~]$ /opt/otrs/bin/otrs.Daemon.pl stop
Manage the OTRS daemon process.
Daemon stopped
[otrs@olts-otrs ~]$ exit
logout
[root@olts-otrs ~]# cd /opt
[root@olts-otrs opt]# ls
containerd l -L L otrs otrs.sql sublime_text teamviewer trimbody.sq=
l
[root@olts-otrs opt]# rm *.rpm -f
[root@olts-otrs opt]# ls
containerd l -L L otrs otrs.sql sublime_text teamviewer trimbody.sq=
l
[root@olts-otrs opt]# curl http://ftp.otrs.org/pub/otrs//RPMS/rhel/7/otrs-6=
.0.26-01.noarch.rpm -Lo /opt/otrsrpm.rpm
% Total % Received % Xferd Average Speed Time Time Time Cur=
rent
Dload Upload Total Spent Left Spe=
ed
100 275 100 275 0 0 11000 0 --:--:-- --:--:-- --:--:-- 11=
000
100 24.6M 100 24.6M 0 0 38.4M 0 --:--:-- --:--:-- --:--:-- 38=
.4M
[root@olts-otrs opt]# rpm -Uvh /opt/otrsrpm.rpm
Verifying... ################################# [10=
0%]
Preparing... ################################# [10=
0%]
Check OTRS user ... otrs exists.
usermod: no changes
usermod: no changes
Updating / installing...
1:otrs-6.0.26-01 warning: /opt/otrs/Kernel/Config.pm c=
reated as /opt/otrs/Kernel/Config.pm.rpmnew
################################# [ 50%]
Next steps:
[restart web server]
systemctl restart apache2.service
[install the OTRS database]
Make sure your database server is running.
Use a web browser and open this link:
http://olts-otrs/otrs/installer.pl
[start OTRS daemon and corresponding watchdog cronjob]
/opt/otrs/bin/otrs.Daemon.pl start
/opt/otrs/bin/Cron.sh start
((enjoy))
Your OTRS Team
Cleaning up / removing...
2:otrs-6.0.25-01 ################################# [10=
0%]
[root@olts-otrs opt]# su - otrs
[otrs@olts-otrs ~]$ cd /opt/otrs/
[otrs@olts-otrs ~]$ scripts/DBUpdate-to-6.pl
Migration started ...
Checking requirements ...
Requirement check for: Check framework version ...
Requirement check for: Check required Perl version ...
Requirement check for: Check required database version ...
Requirement check for: Check database charset ...
Requirement check for: Check required Perl modules ...
Requirement check for: Check if database has been backed up ...
Did you backup the database? [Y]es/[N]o: y
Requirement check for: Upgrade database structure ...
Requirement check for: Migrating time zone configuration ...
Requirement check for: Update calendar appointment future tasks ...
Requirement check for: Migrate GenericAgent jobs configuration ...
Requirement check for: Migrate TicketAppointment rules configuration ..=
.
Requirement check for: Create entries in new article table ...
Requirement check for: Migrate ArticleType in ProcessManagement Data ..=
.
Requirement check for: Migrate ArticleType in PostMaster filters ...
Executing tasks ...
Step 1 of 44: Check framework version ...
Step 2 of 44: Check required Perl version ...
Step 3 of 44: Check required database version ...
Step 4 of 44: Check database charset ...
Step 5 of 44: Check required Perl modules ...
Step 6 of 44: Check installed CPAN modules for known vulnerabilities ..=
.
Step 7 of 44: Check if database has been backed up ...
Step 8 of 44: Upgrade database structure ...
Step 9 of 44: Migrate configuration ...
Step 10 of 44: Refresh configuration cache after migration of OTRS 5 se=
ttings ...
Step 11 of 44: Migrating ticket storage configuration ...
Step 12 of 44: Migrating article search index configuration ...
Step 13 of 44: Migrating ticket zoom customer information widget config=
uration ...
Step 14 of 44: Drop deprecated table gi_object_lock_state ...
Step 15 of 44: Migrate PossibleNextActions setting ...
Step 16 of 44: Migrate ZoomExpand setting ...
Step 17 of 44: Migrating time zone configuration ...
Step 18 of 44: Migrating modified settings ...
Step 19 of 44: Create appointment calendar tables ...
Step 20 of 44: Create ticket number counter tables ...
Step 21 of 44: Update calendar appointment future tasks ...
Step 22 of 44: Add basic appointment notification for reminders ...
Step 23 of 44: Create Form Draft tables ...
Step 24 of 44: Clean and drop group_user permission_value column ...
Step 25 of 44: Migrate GenericAgent jobs configuration ...
Step 26 of 44: Migrate TicketAppointment rules configuration ...
Step 27 of 44: Migrate Merged Ticket history name values ...
Step 28 of 44: Migrate ticket statistics ...
Step 29 of 44: Migrate ticket notifications ...
Step 30 of 44: Create entries in new article table ...
Step 31 of 44: Post changes on article related tables ...
Step 32 of 44: Migrate ArticleType in ProcessManagement Data ...
Step 33 of 44: Migrate ArticleType in PostMaster filters ...
Step 34 of 44: Migrate chat articles ...
Step 35 of 44: Initialize default cron jobs ...
Step 36 of 44: Migrate web service configuration ...
Step 37 of 44: Migrate package repository configuration ...
Step 38 of 44: Migrate ticket search profiles ...
Step 39 of 44: Uninstall Merged Feature Add-Ons ...
Step 40 of 44: Clean up the cache ...
Step 41 of 44: Refresh configuration cache another time ...
Step 42 of 44: Deploy ACLs ...
Step 43 of 44: Deploy processes ...
Step 44 of 44: Check invalid settings ...
Migration completed!
[otrs@olts-otrs ~]$ exit
logout
[root@olts-otrs opt]# systemctl start httpd.service
[root@olts-otrs opt]# systemctl start crond.service
[root@olts-otrs opt]# su - otrs
[otrs@olts-otrs ~]$ /opt/otrs/bin/otrs.Daemon.pl start
Manage the OTRS daemon process.
Daemon started
[otrs@olts-otrs ~]$ /opt/otrs/bin/Cron.sh start
(using /opt/otrs) done
[otrs@olts-otrs ~]$ No indexing needed! Skipping...
Done.
Processing ticket escalation events ...
Spawning child process to fetch incoming messages from mail accounts...
mail.onlinetravel.ch (POP3)...
Done.
No messages available for sending.
Done.
[otrs@olts-otrs ~]$
Von: Roy Kaldung<mailto:[email protected]>
Gesendet: Freitag, 7. Februar 2020 15:53
An: User questions and discussions about OTRS.<mailto:[email protected]>
Betreff: Re: [otrs] Problem upgrading from OTRS 6.0.25 to 6.0.26
Hi,
> On Feb 7, 2020, at 12:48 PM, Rudolf Bargholz <[email protected]> w=
rote:
>
> After installing the patch, I was no longer able to enter my username and=
password to log into OTRS. No idea why.
Should be related to the updated jQuery version. The directory was renamed =
from jquery-3.2.1 to jquery-3.4.1.
I=92m pretty sure that this is related by not running scripts/DBUpdate-to-6=
.pl (see manual) because the SysConfig needs to be updated.
Regards,
Roy Kaldung
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<p class=3D"x_MsoNormal">Hi Roy,</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">Ok, tried out your advice, re-ran the scripts/DBUp=
date-to-6.pl, and it seems to have worked. Thank you. This is however the f=
irst time I needed to re-run the scripts/DBUpdate-to-6.pl after updating a =
patch release. After the patch update
I needed to update all of the packages, but now there is no longer an erro=
r in the System log, and, more importantly, I am able to log on to OTRS aga=
in after updating.</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">Again, thanks to all who were interested and helpe=
d.</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">Regards</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">Rudolf Bargholz</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">[rb@olts-otrs ~]$ sudo -i</p>
<p class=3D"x_MsoNormal">[sudo] password for rb:</p>
<p class=3D"x_MsoNormal">[root@olts-otrs ~]# systemctl stop crond.service</=
p>
<p class=3D"x_MsoNormal">[root@olts-otrs ~]# systemctl stop httpd.service</=
p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">[root@olts-otrs ~]#</p>
<p class=3D"x_MsoNormal">[root@olts-otrs ~]# su - otrs</p>
<p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ /opt/otrs/bin/Cron.sh stop</p>
<p class=3D"x_MsoNormal">done</p>
<p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ /opt/otrs/bin/otrs.Daemon.pl s=
top</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">Manage the OTRS daemon process.</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">Daemon stopped</p>
<p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ exit</p>
<p class=3D"x_MsoNormal">logout</p>
<p class=3D"x_MsoNormal">[root@olts-otrs ~]# cd /opt</p>
<p class=3D"x_MsoNormal">[root@olts-otrs opt]# ls</p>
<p class=3D"x_MsoNormal">containerd l -L L otrs&nbs=
p; otrs.sql sublime_text teamviewer trimbody.sql</p>
<p class=3D"x_MsoNormal">[root@olts-otrs opt]# rm *.rpm -f</p>
<p class=3D"x_MsoNormal">[root@olts-otrs opt]# ls</p>
<p class=3D"x_MsoNormal">containerd l -L L otrs&nbs=
p; otrs.sql sublime_text teamviewer trimbody.sql</p>
<p class=3D"x_MsoNormal">[root@olts-otrs opt]# curl http://ftp.otrs.org/pub=
/otrs//RPMS/rhel/7/otrs-6.0.26-01.noarch.rpm -Lo /opt/otrsrpm.rpm</p>
<p class=3D"x_MsoNormal"> % Total % Received % Xfer=
d Average Speed Time Time &n=
bsp; Time Current</p>
<p class=3D"x_MsoNormal"> &=
nbsp; &nbs=
p; Dload&n=
bsp; Upload Total Spent Left =
; Speed</p>
<p class=3D"x_MsoNormal">100 275 100 275 =
; 0 0 11000 &nbs=
p; 0 --:--:-- --:--:-- --:--:-- 11000</p>
<p class=3D"x_MsoNormal">100 24.6M 100 24.6M 0 =
; 0 38.4M 0 --:--:-- =
--:--:-- --:--:-- 38.4M</p>
<p class=3D"x_MsoNormal">[root@olts-otrs opt]# rpm -Uvh /opt/otrsrpm.rpm</p=
>
<p class=3D"x_MsoNormal">Verifying... &n=
bsp;  =
; ################################# [10=
0%]</p>
<p class=3D"x_MsoNormal">Preparing... &n=
bsp;  =
; ################################# [10=
0%]</p>
<p class=3D"x_MsoNormal">Check OTRS user ... otrs exists.</p>
<p class=3D"x_MsoNormal">usermod: no changes</p>
<p class=3D"x_MsoNormal">usermod: no changes</p>
<p class=3D"x_MsoNormal">Updating / installing...</p>
<p class=3D"x_MsoNormal"> 1:otrs-6.0.26-01 &nb=
sp; =
warning: /opt/otrs/Kernel/Config.pm created as /opt/otrs/Kerne=
l/Config.pm.rpmnew</p>
<p class=3D"x_MsoNormal">################################# [ 50%]</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">Next steps:</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">[restart web server]</p>
<p class=3D"x_MsoNormal">systemctl restart apache2.service</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">[install the OTRS database]</p>
<p class=3D"x_MsoNormal">Make sure your database server is running.</p>
<p class=3D"x_MsoNormal">Use a web browser and open this link:</p>
<p class=3D"x_MsoNormal">http://olts-otrs/otrs/installer.pl</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">[start OTRS daemon and corresponding watchdog cron=
job]</p>
<p class=3D"x_MsoNormal">/opt/otrs/bin/otrs.Daemon.pl start</p>
<p class=3D"x_MsoNormal">/opt/otrs/bin/Cron.sh start</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">((enjoy))</p>
<p class=3D"x_MsoNormal">Your OTRS Team</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">Cleaning up / removing...</p>
<p class=3D"x_MsoNormal"> 2:otrs-6.0.25-01 &nb=
sp; =
################################# [100%]</p>
<p class=3D"x_MsoNormal">[root@olts-otrs opt]# su - otrs</p>
<p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ cd /opt/otrs/</p>
<p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ scripts/DBUpdate-to-6.pl</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">Migration started ...</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">Checking requirements ...</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal"> Requirement check for: Check fr=
amework version ...</p>
<p class=3D"x_MsoNormal"> Requirement check for: Check re=
quired Perl version ...</p>
<p class=3D"x_MsoNormal"> Requirement check for: Check re=
quired database version ...</p>
<p class=3D"x_MsoNormal"> Requirement check for: Check da=
tabase charset ...</p>
<p class=3D"x_MsoNormal"> Requirement check for: Check re=
quired Perl modules ...</p>
<p class=3D"x_MsoNormal"> Requirement check for: Check if=
database has been backed up ...</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal"> Did you=
backup the database? [Y]es/[N]o: y</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal"> Requirement check for: Upgrade =
database structure ...</p>
<p class=3D"x_MsoNormal"> Requirement check for: Migratin=
g time zone configuration ...</p>
<p class=3D"x_MsoNormal"> Requirement check for: Update c=
alendar appointment future tasks ...</p>
<p class=3D"x_MsoNormal"> Requirement check for: Migrate =
GenericAgent jobs configuration ...</p>
<p class=3D"x_MsoNormal"> Requirement check for: Migrate =
TicketAppointment rules configuration ...</p>
<p class=3D"x_MsoNormal"> Requirement check for: Create e=
ntries in new article table ...</p>
<p class=3D"x_MsoNormal"> Requirement check for: Migrate =
ArticleType in ProcessManagement Data ...</p>
<p class=3D"x_MsoNormal"> Requirement check for: Migrate =
ArticleType in PostMaster filters ...</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">Executing tasks ...</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal"> Step 1 of 44: Check framework v=
ersion ...</p>
<p class=3D"x_MsoNormal"> Step 2 of 44: Check required Pe=
rl version ...</p>
<p class=3D"x_MsoNormal"> Step 3 of 44: Check required da=
tabase version ...</p>
<p class=3D"x_MsoNormal"> Step 4 of 44: Check database ch=
arset ...</p>
<p class=3D"x_MsoNormal"> Step 5 of 44: Check required Pe=
rl modules ...</p>
<p class=3D"x_MsoNormal"> Step 6 of 44: Check installed C=
PAN modules for known vulnerabilities ...</p>
<p class=3D"x_MsoNormal"> Step 7 of 44: Check if database=
has been backed up ...</p>
<p class=3D"x_MsoNormal"> Step 8 of 44: Upgrade database =
structure ...</p>
<p class=3D"x_MsoNormal"> Step 9 of 44: Migrate configura=
tion ...</p>
<p class=3D"x_MsoNormal"> Step 10 of 44: Refresh configur=
ation cache after migration of OTRS 5 settings ...</p>
<p class=3D"x_MsoNormal"> Step 11 of 44: Migrating ticket=
storage configuration ...</p>
<p class=3D"x_MsoNormal"> Step 12 of 44: Migrating articl=
e search index configuration ...</p>
<p class=3D"x_MsoNormal"> Step 13 of 44: Migrating ticket=
zoom customer information widget configuration ...</p>
<p class=3D"x_MsoNormal"> Step 14 of 44: Drop deprecated =
table gi_object_lock_state ...</p>
<p class=3D"x_MsoNormal"> Step 15 of 44: Migrate Possible=
NextActions setting ...</p>
<p class=3D"x_MsoNormal"> Step 16 of 44: Migrate ZoomExpa=
nd setting ...</p>
<p class=3D"x_MsoNormal"> Step 17 of 44: Migrating time z=
one configuration ...</p>
<p class=3D"x_MsoNormal"> Step 18 of 44: Migrating modifi=
ed settings ...</p>
<p class=3D"x_MsoNormal"> Step 19 of 44: Create appointme=
nt calendar tables ...</p>
<p class=3D"x_MsoNormal"> Step 20 of 44: Create ticket nu=
mber counter tables ...</p>
<p class=3D"x_MsoNormal"> Step 21 of 44: Update calendar =
appointment future tasks ...</p>
<p class=3D"x_MsoNormal"> Step 22 of 44: Add basic appoin=
tment notification for reminders ...</p>
<p class=3D"x_MsoNormal"> Step 23 of 44: Create Form Draf=
t tables ...</p>
<p class=3D"x_MsoNormal"> Step 24 of 44: Clean and drop g=
roup_user permission_value column ...</p>
<p class=3D"x_MsoNormal"> Step 25 of 44: Migrate GenericA=
gent jobs configuration ...</p>
<p class=3D"x_MsoNormal"> Step 26 of 44: Migrate TicketAp=
pointment rules configuration ...</p>
<p class=3D"x_MsoNormal"> Step 27 of 44: Migrate Merged T=
icket history name values ...</p>
<p class=3D"x_MsoNormal"> Step 28 of 44: Migrate ticket s=
tatistics ...</p>
<p class=3D"x_MsoNormal"> Step 29 of 44: Migrate ticket n=
otifications ...</p>
<p class=3D"x_MsoNormal"> Step 30 of 44: Create entries i=
n new article table ...</p>
<p class=3D"x_MsoNormal"> Step 31 of 44: Post changes on =
article related tables ...</p>
<p class=3D"x_MsoNormal"> Step 32 of 44: Migrate ArticleT=
ype in ProcessManagement Data ...</p>
<p class=3D"x_MsoNormal"> Step 33 of 44: Migrate ArticleT=
ype in PostMaster filters ...</p>
<p class=3D"x_MsoNormal"> Step 34 of 44: Migrate chat art=
icles ...</p>
<p class=3D"x_MsoNormal"> Step 35 of 44: Initialize defau=
lt cron jobs ...</p>
<p class=3D"x_MsoNormal"> Step 36 of 44: Migrate web serv=
ice configuration ...</p>
<p class=3D"x_MsoNormal"> Step 37 of 44: Migrate package =
repository configuration ...</p>
<p class=3D"x_MsoNormal"> Step 38 of 44: Migrate ticket s=
earch profiles ...</p>
<p class=3D"x_MsoNormal"> Step 39 of 44: Uninstall Merged=
Feature Add-Ons ...</p>
<p class=3D"x_MsoNormal"> Step 40 of 44: Clean up the cac=
he ...</p>
<p class=3D"x_MsoNormal"> Step 41 of 44: Refresh configur=
ation cache another time ...</p>
<p class=3D"x_MsoNormal"> Step 42 of 44: Deploy ACLs ...<=
/p>
<p class=3D"x_MsoNormal"> Step 43 of 44: Deploy processes=
...</p>
<p class=3D"x_MsoNormal"> Step 44 of 44: Check invalid se=
ttings ...</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">Migration completed!</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ exit</p>
<p class=3D"x_MsoNormal">logout</p>
<p class=3D"x_MsoNormal">[root@olts-otrs opt]# systemctl start httpd.servic=
e</p>
<p class=3D"x_MsoNormal">[root@olts-otrs opt]# systemctl start crond.servic=
e</p>
<p class=3D"x_MsoNormal">[root@olts-otrs opt]# su - otrs</p>
<p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ /opt/otrs/bin/otrs.Daemon.pl s=
tart</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">Manage the OTRS daemon process.</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">Daemon started</p>
<p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ /opt/otrs/bin/Cron.sh start</p=
>
<p class=3D"x_MsoNormal">(using /opt/otrs) done</p>
<p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ No indexing needed! Skipping..=
.</p>
<p class=3D"x_MsoNormal">Done.</p>
<p class=3D"x_MsoNormal">Processing ticket escalation events ...</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">Spawning child process to fetch incoming messages =
from mail accounts...</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">mail.onlinetravel.ch (POP3)...</p>
<p class=3D"x_MsoNormal">Done.</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">No messages available for sending.</p>
<p class=3D"x_MsoNormal">Done.</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$</p>
<p class=3D"x_MsoNormal"> </p>
<p class=3D"x_MsoNormal"> </p>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0c=
m 0cm 0cm">
<p class=3D"x_MsoNormal" style=3D"border:none; padding:0cm"><b>Von: </b><a =
href=3D"mailto:[email protected]">Roy Kaldung</a><br>
<b>Gesendet: </b>Freitag, 7. Februar 2020 15:53<br>
<b>An: </b><a href=3D"mailto:[email protected]">User questions and discus=
sions about OTRS.</a><br>
<b>Betreff: </b>Re: [otrs] Problem upgrading from OTRS 6.0.25 to 6.0.26</p>
</div>
<p class=3D"x_MsoNormal"> </p>
</div>
</div>
<font size=3D"2"><span style=3D"font-size:10pt;">
<div class=3D"PlainText">Hi,<br>
<br>
> On Feb 7, 2020, at 12:48 PM, Rudolf Bargholz <Bargholz@onlinetravel=
.ch> wrote:<br>
> <br>
> After installing the patch, I was no longer able to enter my username =
and password to log into OTRS. No idea why.<br>
<br>
Should be related to the updated jQuery version. The directory was renamed =
from jquery-3.2.1 to jquery-3.4.1.<br>
<br>
I=92m pretty sure that this is related by not running scripts/DBUpdate-to-6=
.pl (see manual) because the SysConfig needs to be updated.<br>
<br>
Regards,<br>
Roy Kaldung<br>
<br>
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