Re: Tickets By Customer with Customized Fields

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Hello Moises, there are various ways of accomplishing what you said, one
would be using ACLs based on Customer ID to filter Types and/or priorities,
to add a dynamic field on regular forms its simple, but then you cannot
hide/show it based on customer ids.

Then I would try using Processes to create specific forms, that can be used
only by those allowed customers, the ones that can have additional Fields
or specific types and/or Priorities.

Best Regards

El lun., 3 feb. 2020 a las 14:01, Moises Silva (<[email protected]>)
escribi=C3=B3:

> Hi Everyone,
>
>     I need to customize tickets by specific customer, but I don=C2=B4t if
> possible in OTRS.
>     Example:
>     For all customer I have 4 types on the ticket (tp1, tp2, tp3, tp4),
> but for specific customer I need to included the specific type and includ=
ed
> the others 4  (tp1, tp2, tp3, tp4, tp5)
>     When I select the tp5, then we need to change the content on priority=
,
> only to list p5-1, p5-2 and enable the new dynamic field (TEXT FIELD) wit=
h
> the name TXNEWFIELD.
>    Is there someone that pass for this situation that can help me?
>
> Thanks,
> Moises
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--=20

*Alvaro Cordero RetanaConsultor de Tecnologias*
*Tel: 22585757 ext 123*
*Email:* [email protected]

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<div dir=3D"ltr">Hello Moises, there are various ways of accomplishing=C2=
=A0what you said, one would be using ACLs based on Customer ID to filter Ty=
pes and/or priorities, to add a dynamic field on regular forms its simple, =
but then you cannot hide/show it based on customer ids.=C2=A0<div><br>Then =
I would try using Processes to create specific forms, that can be used only=
 by those allowed customers, the ones that can have additional Fields or sp=
ecific types and/or Priorities.=C2=A0</div><div><br></div><div>Best Regards=
</div></div><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_=
attr">El lun., 3 feb. 2020 a las 14:01, Moises Silva (&lt;<a href=3D"mailto=
:[email protected]">[email protected]</a>&gt;) escribi=C3=B3:<br></=
div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;bor=
der-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir=3D"ltr">Hi E=
veryone,<div><br></div><div>=C2=A0 =C2=A0 I need to customize tickets by sp=
ecific customer, but I don=C2=B4t if possible in OTRS.</div><div>=C2=A0 =C2=
=A0 Example:=C2=A0</div><div>=C2=A0 =C2=A0 For all customer I have 4 types =
on the ticket (tp1, tp2, tp3, tp4), but for specific customer I need to inc=
luded the specific type and included the others 4=C2=A0

(tp1, tp2, tp3, tp4, tp5)

</div><div>=C2=A0 =C2=A0 When I select the tp5, then we need to change the =
content=C2=A0on priority, only to list p5-1, p5-2 and enable the new dynami=
c field (TEXT FIELD) with the name TXNEWFIELD.</div><div>=C2=A0 =C2=A0Is th=
ere someone that pass for this situation that can help me?</div><div><br></=
div><div>Thanks,</div><div>Moises</div></div>
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rs</a><br>
</blockquote></div><br clear=3D"all"><div><br></div>-- <br><div dir=3D"ltr"=
 class=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div=
 dir=3D"ltr"><div><div dir=3D"ltr"><div><font color=3D"#666666"><i>Alvaro C=
ordero Retana<br>Consultor de Tecnologias</i></font></div><div><font color=
=3D"#666666"><i>Tel: 22585757 ext 123</i></font></div><div><i><font color=
=3D"#666666">Email:</font></i> <a href=3D"mailto:[email protected]" tar=
get=3D"_blank">[email protected]</a><br><img src=3D"http://www.gridshie=
ld.com/images/gs-signature.png"><br></div></div></div></div></div></div></d=
iv></div></div>

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