Resolved: Problem upgrading from OTRS 6.0.25 to 6.0.26
Rudolf Bargholz <[email protected]> Fri, 7 Feb 2020 16:56:20 +0000
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
--===============6482372107534239114== Content-Language: de-CH Content-Type: multipart/alternative; boundary="_000_6aae98398b144970a6a72f553ede2c43onlinetravelch_" --_000_6aae98398b144970a6a72f553ede2c43onlinetravelch_ Content-Type: text/plain; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable Hi, Just in case someone is interested, I updated my script to upgrade an OTRS = 6 patch version. sudo nano /opt/updateotrs6.sh sudo chmod +x /opt/updateotrs6.sh sudo ./opt/updateotrs6.sh updateotrs6.sh: sudo systemctl stop crond.service sudo systemctl stop httpd.service sudo -u otrs -H sh -c "/opt/otrs/bin/Cron.sh stop" sudo -u otrs -H sh -c "/opt/otrs/bin/otrs.Daemon.pl stop" sudo -H sh -c "ls /opt" sudo -H sh -c "rm /opt/otrsrpm.rpm -f" sudo -H sh -c "ls /opt" sudo -H sh -c "curl http://ftp.otrs.org/pub/otrs//RPMS/rhel/7/otrs-6.0.26-0= 1.noarch.rpm -Lo /opt/otrsrpm.rpm" sudo -H sh -c "ls /opt" sudo -H sh -c "rpm -Uvh /opt/otrsrpm.rpm" # sudo -u otrs -H sh -c "/opt/otrs/scripts/DBUpdate-to-6.pl" sudo -u otrs -H sh -c "/opt/otrs/bin/otrs.Console.pl Admin::Package::Upgrad= eAll" sudo systemctl start crond.service sudo systemctl start httpd.service sudo -u otrs -H sh -c "/opt/otrs/bin/Cron.sh start" sudo -u otrs -H sh -c "/opt/otrs/bin/otrs.Daemon.pl start" Regards Rudolf Bargholz Von: Rudolf Bargholz<mailto:[email protected]> Gesendet: Freitag, 7. Februar 2020 17:05 An: User questions and discussions about OTRS.<mailto:[email protected]> Betreff: [otrs] Resolved: Problem upgrading from OTRS 6.0.25 to 6.0.26 Hi Roy, Ok, tried out your advice, re-ran the scripts/DBUpdate-to-6.pl, and it seem= s to have worked. Thank you. This is however the first time I needed to re-= run the scripts/DBUpdate-to-6.pl after updating a patch release. After the = patch update I needed to update all of the packages, but now there is no lo= nger an error in the System log, and, more importantly, I am able to log on= to OTRS again after updating. Again, thanks to all who were interested and helped. Regards Rudolf Bargholz [rb@olts-otrs ~]$ sudo -i [sudo] password for rb: [root@olts-otrs ~]# systemctl stop crond.service [root@olts-otrs ~]# systemctl stop httpd.service [root@olts-otrs ~]# [root@olts-otrs ~]# su - otrs [otrs@olts-otrs ~]$ /opt/otrs/bin/Cron.sh stop done [otrs@olts-otrs ~]$ /opt/otrs/bin/otrs.Daemon.pl stop Manage the OTRS daemon process. Daemon stopped [otrs@olts-otrs ~]$ exit logout [root@olts-otrs ~]# cd /opt [root@olts-otrs opt]# ls containerd l -L L otrs otrs.sql sublime_text teamviewer trimbody.sq= l [root@olts-otrs opt]# rm *.rpm -f [root@olts-otrs opt]# ls containerd l -L L otrs otrs.sql sublime_text teamviewer trimbody.sq= l [root@olts-otrs opt]# curl http://ftp.otrs.org/pub/otrs//RPMS/rhel/7/otrs-6= .0.26-01.noarch.rpm -Lo /opt/otrsrpm.rpm % Total % Received % Xferd Average Speed Time Time Time Cur= rent Dload Upload Total Spent Left Spe= ed 100 275 100 275 0 0 11000 0 --:--:-- --:--:-- --:--:-- 11= 000 100 24.6M 100 24.6M 0 0 38.4M 0 --:--:-- --:--:-- --:--:-- 38= .4M [root@olts-otrs opt]# rpm -Uvh /opt/otrsrpm.rpm Verifying... ################################# [10= 0%] Preparing... ################################# [10= 0%] Check OTRS user ... otrs exists. usermod: no changes usermod: no changes Updating / installing... 1:otrs-6.0.26-01 warning: /opt/otrs/Kernel/Config.pm c= reated as /opt/otrs/Kernel/Config.pm.rpmnew ################################# [ 50%] Next steps: [restart web server] systemctl restart apache2.service [install the OTRS database] Make sure your database server is running. Use a web browser and open this link: http://olts-otrs/otrs/installer.pl [start OTRS daemon and corresponding watchdog cronjob] /opt/otrs/bin/otrs.Daemon.pl start /opt/otrs/bin/Cron.sh start ((enjoy)) Your OTRS Team Cleaning up / removing... 2:otrs-6.0.25-01 ################################# [10= 0%] [root@olts-otrs opt]# su - otrs [otrs@olts-otrs ~]$ cd /opt/otrs/ [otrs@olts-otrs ~]$ scripts/DBUpdate-to-6.pl Migration started ... Checking requirements ... Requirement check for: Check framework version ... Requirement check for: Check required Perl version ... Requirement check for: Check required database version ... Requirement check for: Check database charset ... Requirement check for: Check required Perl modules ... Requirement check for: Check if database has been backed up ... Did you backup the database? [Y]es/[N]o: y Requirement check for: Upgrade database structure ... Requirement check for: Migrating time zone configuration ... Requirement check for: Update calendar appointment future tasks ... Requirement check for: Migrate GenericAgent jobs configuration ... Requirement check for: Migrate TicketAppointment rules configuration ..= . Requirement check for: Create entries in new article table ... Requirement check for: Migrate ArticleType in ProcessManagement Data ..= . Requirement check for: Migrate ArticleType in PostMaster filters ... Executing tasks ... Step 1 of 44: Check framework version ... Step 2 of 44: Check required Perl version ... Step 3 of 44: Check required database version ... Step 4 of 44: Check database charset ... Step 5 of 44: Check required Perl modules ... Step 6 of 44: Check installed CPAN modules for known vulnerabilities ..= . Step 7 of 44: Check if database has been backed up ... Step 8 of 44: Upgrade database structure ... Step 9 of 44: Migrate configuration ... Step 10 of 44: Refresh configuration cache after migration of OTRS 5 se= ttings ... Step 11 of 44: Migrating ticket storage configuration ... Step 12 of 44: Migrating article search index configuration ... Step 13 of 44: Migrating ticket zoom customer information widget config= uration ... Step 14 of 44: Drop deprecated table gi_object_lock_state ... Step 15 of 44: Migrate PossibleNextActions setting ... Step 16 of 44: Migrate ZoomExpand setting ... Step 17 of 44: Migrating time zone configuration ... Step 18 of 44: Migrating modified settings ... Step 19 of 44: Create appointment calendar tables ... Step 20 of 44: Create ticket number counter tables ... Step 21 of 44: Update calendar appointment future tasks ... Step 22 of 44: Add basic appointment notification for reminders ... Step 23 of 44: Create Form Draft tables ... Step 24 of 44: Clean and drop group_user permission_value column ... Step 25 of 44: Migrate GenericAgent jobs configuration ... Step 26 of 44: Migrate TicketAppointment rules configuration ... Step 27 of 44: Migrate Merged Ticket history name values ... Step 28 of 44: Migrate ticket statistics ... Step 29 of 44: Migrate ticket notifications ... Step 30 of 44: Create entries in new article table ... Step 31 of 44: Post changes on article related tables ... Step 32 of 44: Migrate ArticleType in ProcessManagement Data ... Step 33 of 44: Migrate ArticleType in PostMaster filters ... Step 34 of 44: Migrate chat articles ... Step 35 of 44: Initialize default cron jobs ... Step 36 of 44: Migrate web service configuration ... Step 37 of 44: Migrate package repository configuration ... Step 38 of 44: Migrate ticket search profiles ... Step 39 of 44: Uninstall Merged Feature Add-Ons ... Step 40 of 44: Clean up the cache ... Step 41 of 44: Refresh configuration cache another time ... Step 42 of 44: Deploy ACLs ... Step 43 of 44: Deploy processes ... Step 44 of 44: Check invalid settings ... Migration completed! [otrs@olts-otrs ~]$ exit logout [root@olts-otrs opt]# systemctl start httpd.service [root@olts-otrs opt]# systemctl start crond.service [root@olts-otrs opt]# su - otrs [otrs@olts-otrs ~]$ /opt/otrs/bin/otrs.Daemon.pl start Manage the OTRS daemon process. Daemon started [otrs@olts-otrs ~]$ /opt/otrs/bin/Cron.sh start (using /opt/otrs) done [otrs@olts-otrs ~]$ No indexing needed! Skipping... Done. Processing ticket escalation events ... Spawning child process to fetch incoming messages from mail accounts... mail.onlinetravel.ch (POP3)... Done. No messages available for sending. Done. [otrs@olts-otrs ~]$ Von: Roy Kaldung<mailto:[email protected]> Gesendet: Freitag, 7. Februar 2020 15:53 An: User questions and discussions about OTRS.<mailto:[email protected]> Betreff: Re: [otrs] Problem upgrading from OTRS 6.0.25 to 6.0.26 Hi, > On Feb 7, 2020, at 12:48 PM, Rudolf Bargholz <[email protected]> w= rote: > > After installing the patch, I was no longer able to enter my username and= password to log into OTRS. No idea why. Should be related to the updated jQuery version. The directory was renamed = from jquery-3.2.1 to jquery-3.4.1. I=92m pretty sure that this is related by not running scripts/DBUpdate-to-6= .pl (see manual) because the SysConfig needs to be updated. Regards, Roy Kaldung --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --_000_6aae98398b144970a6a72f553ede2c43onlinetravelch_ Content-Type: text/html; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable <html> <head> <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3DWindows-1= 252"> <meta name=3D"Generator" content=3D"Microsoft Exchange Server"> <!-- converted from text --><style><!-- .EmailQuote { margin-left: 1pt; pad= ding-left: 4pt; border-left: #800000 2px solid; } --></style> </head> <body> <meta name=3D"Generator" content=3D"Microsoft Word 15 (filtered medium)"> <style><!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0cm; margin-bottom:.0001pt; font-size:11.0pt; font-family:"Calibri",sans-serif;} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline;} .MsoChpDefault {mso-style-type:export-only; font-family:"Calibri",sans-serif;} @page WordSection1 {size:612.0pt 792.0pt; margin:70.85pt 70.85pt 2.0cm 70.85pt;} div.WordSection1 {page:WordSection1;} --></style> <div class=3D"WordSection1"> <p class=3D"MsoNormal">Hi,</p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Just in case someone is interested, I updated my scr= ipt to upgrade an OTRS 6 patch version.</p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">sudo nano /opt/updateotrs6.sh<o:p></o:p></p> <p class=3D"MsoNormal">sudo chmod +x /opt/updateotrs6.sh<o:p></o:p></p> <p class=3D"MsoNormal">sudo ./opt/updateotrs6.sh<o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">updateotrs6.sh:<o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">sudo systemctl stop crond.service<o:p></o:p></p> <p class=3D"MsoNormal">sudo systemctl stop httpd.service<o:p></o:p></p> <p class=3D"MsoNormal">sudo -u otrs -H sh -c "/opt/otrs/bin/Cron.sh st= op"<o:p></o:p></p> <p class=3D"MsoNormal">sudo -u otrs -H sh -c "/opt/otrs/bin/otrs.Daemo= n.pl stop"<o:p></o:p></p> <p class=3D"MsoNormal">sudo -H sh -c "ls /opt"<o:p></o:p></p> <p class=3D"MsoNormal">sudo -H sh -c "rm /opt/otrsrpm.rpm -f"<o:p= ></o:p></p> <p class=3D"MsoNormal">sudo -H sh -c "ls /opt"<o:p></o:p></p> <p class=3D"MsoNormal">sudo -H sh -c "curl http://ftp.otrs.org/pub/otr= s//RPMS/rhel/7/otrs-6.0.26-01.noarch.rpm -Lo /opt/otrsrpm.rpm"<o:p></o= :p></p> <p class=3D"MsoNormal">sudo -H sh -c "ls /opt"<o:p></o:p></p> <p class=3D"MsoNormal">sudo -H sh -c "rpm -Uvh /opt/otrsrpm.rpm"<= o:p></o:p></p> <p class=3D"MsoNormal"># sudo -u otrs -H sh -c "/opt/otrs/scripts/DBUp= date-to-6.pl"<o:p></o:p></p> <p class=3D"MsoNormal">sudo -u otrs -H sh -c "/opt/otrs/bin/otrs.Conso= le.pl Admin::Package::UpgradeAll"<o:p></o:p></p> <p class=3D"MsoNormal">sudo systemctl start crond.service<o:p></o:p></p> <p class=3D"MsoNormal">sudo systemctl start httpd.service<o:p></o:p></p> <p class=3D"MsoNormal">sudo -u otrs -H sh -c "/opt/otrs/bin/Cron.sh st= art"<o:p></o:p></p> <p class=3D"MsoNormal">sudo -u otrs -H sh -c "/opt/otrs/bin/otrs.Daemo= n.pl start"</p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Regards<o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Rudolf Bargholz<o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <div style=3D"mso-element:para-border-div;border:none;border-top:solid #E1E= 1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm"> <p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><b>Von: </b><a hre= f=3D"mailto:[email protected]">Rudolf Bargholz</a><br> <b>Gesendet: </b>Freitag, 7. Februar 2020 17:05<br> <b>An: </b><a href=3D"mailto:[email protected]">User questions and discus= sions about OTRS.</a><br> <b>Betreff: </b>[otrs] Resolved: Problem upgrading from OTRS 6.0.25 to 6.0.= 26</p> </div> <p class=3D"MsoNormal"><o:p> </o:p></p> </div> <div> <meta name=3D"x_Generator" content=3D"Microsoft Word 15 (filtered medium)"> <style> <!-- p.x_MsoNormal, li.x_MsoNormal, div.x_MsoNormal {margin:0cm; margin-bottom:.0001pt; font-size:11.0pt; font-family:"Calibri",sans-serif} a:x_link, span.x_MsoHyperlink {color:blue; text-decoration:underline} .x_MsoChpDefault {} div.x_WordSection1 {} --> </style> <div lang=3D"DE-CH" link=3D"blue" vlink=3D"#954F72"> <div class=3D"x_WordSection1"> <p class=3D"x_MsoNormal">Hi Roy,</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">Ok, tried out your advice, re-ran the scripts/DBUp= date-to-6.pl, and it seems to have worked. Thank you. This is however the f= irst time I needed to re-run the scripts/DBUpdate-to-6.pl after updating a = patch release. After the patch update I needed to update all of the packages, but now there is no longer an erro= r in the System log, and, more importantly, I am able to log on to OTRS aga= in after updating.</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">Again, thanks to all who were interested and helpe= d.</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">Regards</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">Rudolf Bargholz</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">[rb@olts-otrs ~]$ sudo -i</p> <p class=3D"x_MsoNormal">[sudo] password for rb:</p> <p class=3D"x_MsoNormal">[root@olts-otrs ~]# systemctl stop crond.service</= p> <p class=3D"x_MsoNormal">[root@olts-otrs ~]# systemctl stop httpd.service</= p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">[root@olts-otrs ~]#</p> <p class=3D"x_MsoNormal">[root@olts-otrs ~]# su - otrs</p> <p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ /opt/otrs/bin/Cron.sh stop</p> <p class=3D"x_MsoNormal">done</p> <p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ /opt/otrs/bin/otrs.Daemon.pl s= top</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">Manage the OTRS daemon process.</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">Daemon stopped</p> <p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ exit</p> <p class=3D"x_MsoNormal">logout</p> <p class=3D"x_MsoNormal">[root@olts-otrs ~]# cd /opt</p> <p class=3D"x_MsoNormal">[root@olts-otrs opt]# ls</p> <p class=3D"x_MsoNormal">containerd l -L L otrs&nbs= p; otrs.sql sublime_text teamviewer trimbody.sql</p> <p class=3D"x_MsoNormal">[root@olts-otrs opt]# rm *.rpm -f</p> <p class=3D"x_MsoNormal">[root@olts-otrs opt]# ls</p> <p class=3D"x_MsoNormal">containerd l -L L otrs&nbs= p; otrs.sql sublime_text teamviewer trimbody.sql</p> <p class=3D"x_MsoNormal">[root@olts-otrs opt]# curl http://ftp.otrs.org/pub= /otrs//RPMS/rhel/7/otrs-6.0.26-01.noarch.rpm -Lo /opt/otrsrpm.rpm</p> <p class=3D"x_MsoNormal"> % Total % Received % Xfer= d Average Speed Time Time &n= bsp; Time Current</p> <p class=3D"x_MsoNormal"> &= nbsp; &nbs= p; Dload&n= bsp; Upload Total Spent Left = ; Speed</p> <p class=3D"x_MsoNormal">100 275 100 275 = ; 0 0 11000 &nbs= p; 0 --:--:-- --:--:-- --:--:-- 11000</p> <p class=3D"x_MsoNormal">100 24.6M 100 24.6M 0 = ; 0 38.4M 0 --:--:-- = --:--:-- --:--:-- 38.4M</p> <p class=3D"x_MsoNormal">[root@olts-otrs opt]# rpm -Uvh /opt/otrsrpm.rpm</p= > <p class=3D"x_MsoNormal">Verifying... &n= bsp;  = ; ################################# [10= 0%]</p> <p class=3D"x_MsoNormal">Preparing... &n= bsp;  = ; ################################# [10= 0%]</p> <p class=3D"x_MsoNormal">Check OTRS user ... otrs exists.</p> <p class=3D"x_MsoNormal">usermod: no changes</p> <p class=3D"x_MsoNormal">usermod: no changes</p> <p class=3D"x_MsoNormal">Updating / installing...</p> <p class=3D"x_MsoNormal"> 1:otrs-6.0.26-01 &nb= sp; = warning: /opt/otrs/Kernel/Config.pm created as /opt/otrs/Kerne= l/Config.pm.rpmnew</p> <p class=3D"x_MsoNormal">################################# [ 50%]</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">Next steps:</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">[restart web server]</p> <p class=3D"x_MsoNormal">systemctl restart apache2.service</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">[install the OTRS database]</p> <p class=3D"x_MsoNormal">Make sure your database server is running.</p> <p class=3D"x_MsoNormal">Use a web browser and open this link:</p> <p class=3D"x_MsoNormal">http://olts-otrs/otrs/installer.pl</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">[start OTRS daemon and corresponding watchdog cron= job]</p> <p class=3D"x_MsoNormal">/opt/otrs/bin/otrs.Daemon.pl start</p> <p class=3D"x_MsoNormal">/opt/otrs/bin/Cron.sh start</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">((enjoy))</p> <p class=3D"x_MsoNormal">Your OTRS Team</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">Cleaning up / removing...</p> <p class=3D"x_MsoNormal"> 2:otrs-6.0.25-01 &nb= sp; = ################################# [100%]</p> <p class=3D"x_MsoNormal">[root@olts-otrs opt]# su - otrs</p> <p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ cd /opt/otrs/</p> <p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ scripts/DBUpdate-to-6.pl</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">Migration started ...</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">Checking requirements ...</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal"> Requirement check for: Check fr= amework version ...</p> <p class=3D"x_MsoNormal"> Requirement check for: Check re= quired Perl version ...</p> <p class=3D"x_MsoNormal"> Requirement check for: Check re= quired database version ...</p> <p class=3D"x_MsoNormal"> Requirement check for: Check da= tabase charset ...</p> <p class=3D"x_MsoNormal"> Requirement check for: Check re= quired Perl modules ...</p> <p class=3D"x_MsoNormal"> Requirement check for: Check if= database has been backed up ...</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal"> Did you= backup the database? [Y]es/[N]o: y</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal"> Requirement check for: Upgrade = database structure ...</p> <p class=3D"x_MsoNormal"> Requirement check for: Migratin= g time zone configuration ...</p> <p class=3D"x_MsoNormal"> Requirement check for: Update c= alendar appointment future tasks ...</p> <p class=3D"x_MsoNormal"> Requirement check for: Migrate = GenericAgent jobs configuration ...</p> <p class=3D"x_MsoNormal"> Requirement check for: Migrate = TicketAppointment rules configuration ...</p> <p class=3D"x_MsoNormal"> Requirement check for: Create e= ntries in new article table ...</p> <p class=3D"x_MsoNormal"> Requirement check for: Migrate = ArticleType in ProcessManagement Data ...</p> <p class=3D"x_MsoNormal"> Requirement check for: Migrate = ArticleType in PostMaster filters ...</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">Executing tasks ...</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal"> Step 1 of 44: Check framework v= ersion ...</p> <p class=3D"x_MsoNormal"> Step 2 of 44: Check required Pe= rl version ...</p> <p class=3D"x_MsoNormal"> Step 3 of 44: Check required da= tabase version ...</p> <p class=3D"x_MsoNormal"> Step 4 of 44: Check database ch= arset ...</p> <p class=3D"x_MsoNormal"> Step 5 of 44: Check required Pe= rl modules ...</p> <p class=3D"x_MsoNormal"> Step 6 of 44: Check installed C= PAN modules for known vulnerabilities ...</p> <p class=3D"x_MsoNormal"> Step 7 of 44: Check if database= has been backed up ...</p> <p class=3D"x_MsoNormal"> Step 8 of 44: Upgrade database = structure ...</p> <p class=3D"x_MsoNormal"> Step 9 of 44: Migrate configura= tion ...</p> <p class=3D"x_MsoNormal"> Step 10 of 44: Refresh configur= ation cache after migration of OTRS 5 settings ...</p> <p class=3D"x_MsoNormal"> Step 11 of 44: Migrating ticket= storage configuration ...</p> <p class=3D"x_MsoNormal"> Step 12 of 44: Migrating articl= e search index configuration ...</p> <p class=3D"x_MsoNormal"> Step 13 of 44: Migrating ticket= zoom customer information widget configuration ...</p> <p class=3D"x_MsoNormal"> Step 14 of 44: Drop deprecated = table gi_object_lock_state ...</p> <p class=3D"x_MsoNormal"> Step 15 of 44: Migrate Possible= NextActions setting ...</p> <p class=3D"x_MsoNormal"> Step 16 of 44: Migrate ZoomExpa= nd setting ...</p> <p class=3D"x_MsoNormal"> Step 17 of 44: Migrating time z= one configuration ...</p> <p class=3D"x_MsoNormal"> Step 18 of 44: Migrating modifi= ed settings ...</p> <p class=3D"x_MsoNormal"> Step 19 of 44: Create appointme= nt calendar tables ...</p> <p class=3D"x_MsoNormal"> Step 20 of 44: Create ticket nu= mber counter tables ...</p> <p class=3D"x_MsoNormal"> Step 21 of 44: Update calendar = appointment future tasks ...</p> <p class=3D"x_MsoNormal"> Step 22 of 44: Add basic appoin= tment notification for reminders ...</p> <p class=3D"x_MsoNormal"> Step 23 of 44: Create Form Draf= t tables ...</p> <p class=3D"x_MsoNormal"> Step 24 of 44: Clean and drop g= roup_user permission_value column ...</p> <p class=3D"x_MsoNormal"> Step 25 of 44: Migrate GenericA= gent jobs configuration ...</p> <p class=3D"x_MsoNormal"> Step 26 of 44: Migrate TicketAp= pointment rules configuration ...</p> <p class=3D"x_MsoNormal"> Step 27 of 44: Migrate Merged T= icket history name values ...</p> <p class=3D"x_MsoNormal"> Step 28 of 44: Migrate ticket s= tatistics ...</p> <p class=3D"x_MsoNormal"> Step 29 of 44: Migrate ticket n= otifications ...</p> <p class=3D"x_MsoNormal"> Step 30 of 44: Create entries i= n new article table ...</p> <p class=3D"x_MsoNormal"> Step 31 of 44: Post changes on = article related tables ...</p> <p class=3D"x_MsoNormal"> Step 32 of 44: Migrate ArticleT= ype in ProcessManagement Data ...</p> <p class=3D"x_MsoNormal"> Step 33 of 44: Migrate ArticleT= ype in PostMaster filters ...</p> <p class=3D"x_MsoNormal"> Step 34 of 44: Migrate chat art= icles ...</p> <p class=3D"x_MsoNormal"> Step 35 of 44: Initialize defau= lt cron jobs ...</p> <p class=3D"x_MsoNormal"> Step 36 of 44: Migrate web serv= ice configuration ...</p> <p class=3D"x_MsoNormal"> Step 37 of 44: Migrate package = repository configuration ...</p> <p class=3D"x_MsoNormal"> Step 38 of 44: Migrate ticket s= earch profiles ...</p> <p class=3D"x_MsoNormal"> Step 39 of 44: Uninstall Merged= Feature Add-Ons ...</p> <p class=3D"x_MsoNormal"> Step 40 of 44: Clean up the cac= he ...</p> <p class=3D"x_MsoNormal"> Step 41 of 44: Refresh configur= ation cache another time ...</p> <p class=3D"x_MsoNormal"> Step 42 of 44: Deploy ACLs ...<= /p> <p class=3D"x_MsoNormal"> Step 43 of 44: Deploy processes= ...</p> <p class=3D"x_MsoNormal"> Step 44 of 44: Check invalid se= ttings ...</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">Migration completed!</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ exit</p> <p class=3D"x_MsoNormal">logout</p> <p class=3D"x_MsoNormal">[root@olts-otrs opt]# systemctl start httpd.servic= e</p> <p class=3D"x_MsoNormal">[root@olts-otrs opt]# systemctl start crond.servic= e</p> <p class=3D"x_MsoNormal">[root@olts-otrs opt]# su - otrs</p> <p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ /opt/otrs/bin/otrs.Daemon.pl s= tart</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">Manage the OTRS daemon process.</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">Daemon started</p> <p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ /opt/otrs/bin/Cron.sh start</p= > <p class=3D"x_MsoNormal">(using /opt/otrs) done</p> <p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$ No indexing needed! Skipping..= .</p> <p class=3D"x_MsoNormal">Done.</p> <p class=3D"x_MsoNormal">Processing ticket escalation events ...</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">Spawning child process to fetch incoming messages = from mail accounts...</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">mail.onlinetravel.ch (POP3)...</p> <p class=3D"x_MsoNormal">Done.</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">No messages available for sending.</p> <p class=3D"x_MsoNormal">Done.</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal">[otrs@olts-otrs ~]$</p> <p class=3D"x_MsoNormal"> </p> <p class=3D"x_MsoNormal"> </p> <div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0c= m 0cm 0cm"> <p class=3D"x_MsoNormal" style=3D"border:none; padding:0cm"><b>Von: </b><a = href=3D"mailto:[email protected]">Roy Kaldung</a><br> <b>Gesendet: </b>Freitag, 7. Februar 2020 15:53<br> <b>An: </b><a href=3D"mailto:[email protected]">User questions and discus= sions about OTRS.</a><br> <b>Betreff: </b>Re: [otrs] Problem upgrading from OTRS 6.0.25 to 6.0.26</p> </div> <p class=3D"x_MsoNormal"> </p> </div> </div> <font size=3D"2"><span style=3D"font-size:10pt;"> <div class=3D"PlainText">Hi,<br> <br> > On Feb 7, 2020, at 12:48 PM, Rudolf Bargholz <Bargholz@onlinetravel= .ch> wrote:<br> > <br> > After installing the patch, I was no longer able to enter my username = and password to log into OTRS. No idea why.<br> <br> Should be related to the updated jQuery version. The directory was renamed = from jquery-3.2.1 to jquery-3.4.1.<br> <br> I=92m pretty sure that this is related by not running scripts/DBUpdate-to-6= .pl (see manual) because the SysConfig needs to be updated.<br> <br> Regards,<br> Roy Kaldung<br> <br> ---------------------------------------------------------------------<br> OTRS mailing list: otrs - Webpage: <a href=3D"http://otrs.org/">http://otrs= .org/</a><br> Archive: <a href=3D"http://lists.otrs.org/pipermail/otrs">http://lists.otrs= .org/pipermail/otrs</a><br> To unsubscribe: <a href=3D"http://lists.otrs.org/mailman/listinfo/otrs">htt= p://lists.otrs.org/mailman/listinfo/otrs</a><br> </div> </span></font></div> </body> </html> --_000_6aae98398b144970a6a72f553ede2c43onlinetravelch_-- --===============6482372107534239114== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --===============6482372107534239114==--