Re: OTRS 5: CustomerID still the email after customer creation

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Hello, Customer Information entered is shown as everytime you zoom into the
ticket it looks into the database for that info, but the CustomerId and the
customerLogin information is set into the ticket and will not be updated
until you do some action that calls a customer update, there are some
settings where you can see what actions do that for you. I believe sending
and answer will do it.

Best Regards.

El jue., 2 abr. 2020 a las 8:43, Seifert, Hagen (<[email protected]=
>)
escribi=C3=B3:

> Hello.
>
>
>
> The following case: A ticket is created from an email. The sender is stil=
l
> not known to us. The CustomerID field then has the value of the email
> address, the customer information area is empty. Now we create the custom=
er
> under the corresponding company. The customer information is immediately
> displayed correctly in the ticket. However, the CustomerID field still ha=
s
> the value of the email address. Is that a bug?
>
>
>
>
>
> Freundliche Gr=C3=BC=C3=9Fe / Best regards
> Hagen Seifert
> _____________________________________________________
> Prozesse und Methoden
>
> Phone: +49-7031-4913-34
> Fax: +49-7031-4913-55
> Mail: *[email protected] <[email protected]>*
> SIP: *[email protected]*
> *http://www.ssc-services.de <http://www.ssc-services.de/>*
>
> SSC-Services GmbH
> Herrenberger Stra=C3=9Fe 56
> 71034 B=C3=B6blingen
>
> Gesch=C3=A4ftsf=C3=BChrer/Managing Director: Matthias Stroezel, Tobias Ro=
hde
> Sitz/Domicile: B=C3=B6blingen
> Registergericht/Court of Registry: Stuttgart
> HRB-Nr./ Commercial Register No. 21439
> _____________________________________________________
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
>


--=20

*Alvaro Cordero RetanaConsultor de Tecnologias*
*Tel: 22585757 ext 123*
*Email:* [email protected]

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<div dir=3D"ltr">Hello, Customer Information entered is shown as everytime =
you zoom into the ticket it looks into the database for that info, but the =
CustomerId and the customerLogin information is set into the ticket and wil=
l not be updated until you do some action that calls a customer update, the=
re are some settings where you can see what actions do that for you. I beli=
eve=C2=A0sending and answer will do it.=C2=A0<div><br></div><div>Best Regar=
ds.=C2=A0</div></div><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=
=3D"gmail_attr">El jue., 2 abr. 2020 a las 8:43, Seifert, Hagen (&lt;<a hre=
f=3D"mailto:[email protected]">[email protected]</a>&gt;) e=
scribi=C3=B3:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0p=
x 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">





<div lang=3D"DE">
<div class=3D"gmail-m_6662152967660214210WordSection1">
<p class=3D"MsoNormal"><span lang=3D"EN-US">Hello.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><u></u>=C2=A0<u></u></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">The following case: A ticket is=
 created from an email. The sender is still not known to us. The CustomerID=
 field then has the value of the email address, the customer information ar=
ea is empty. Now we create the customer
 under the corresponding company. The customer information is immediately d=
isplayed correctly in the ticket. However, the CustomerID field still has t=
he value of the email address. Is that a bug?<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><u></u>=C2=A0<u></u></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><u></u>=C2=A0<u></u></span></p>
<p class=3D"MsoNormal"><span>Freundliche Gr=C3=BC=C3=9Fe / Best regards<br>
Hagen Seifert<br>
_____________________________________________________<br>
Prozesse und Methoden<br>
<br>
Phone: +49-7031-4913-34<br>
Fax: +49-7031-4913-55<br>
Mail: <b><a href=3D"mailto:[email protected]" target=3D"_blank"><sp=
an style=3D"color:rgb(70,70,70);text-decoration:none">h.seifert@ssc-service=
s.de</span></a></b><br>
SIP: <b><a><span style=3D"color:rgb(70,70,70);text-decoration:none">h.seife=
[email protected]</span></a></b><br>
<b><a href=3D"http://www.ssc-services.de/" target=3D"_blank"><span style=3D=
"color:rgb(70,70,70);text-decoration:none">http://www.ssc-services.de</span=
></a></b><br>
<br>
SSC-Services GmbH<br>
Herrenberger Stra=C3=9Fe 56<br>
71034 B=C3=B6blingen<br>
<br>
Gesch=C3=A4ftsf=C3=BChrer/Managing Director: Matthias Stroezel, Tobias Rohd=
e<br>
Sitz/Domicile: B=C3=B6blingen<br>
Registergericht/Court of Registry: Stuttgart<br>
HRB-Nr./ Commercial Register No. 21439<br>
_____________________________________________________ </span><u></u><u></u>=
</p>
</div>
</div>

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rs</a><br>
</blockquote></div><br clear=3D"all"><div><br></div>-- <br><div dir=3D"ltr"=
 class=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div=
 dir=3D"ltr"><div><div dir=3D"ltr"><div><font color=3D"#666666"><i>Alvaro C=
ordero Retana<br>Consultor de Tecnologias</i></font></div><div><font color=
=3D"#666666"><i>Tel: 22585757 ext 123</i></font></div><div><i><font color=
=3D"#666666">Email:</font></i> <a href=3D"mailto:[email protected]" tar=
get=3D"_blank">[email protected]</a><br><img src=3D"http://www.gridshie=
ld.com/images/gs-signature.png"><br></div></div></div></div></div></div></d=
iv></div></div>

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