Ticket state transition New -> Open

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What conditions will transition a ticket from New to Open? Is it only an 
outbound phone call or outbound email? I know that a note doesn't, and 
an inbound email doesn't; but I thought an inbound phone call would 
transition the ticket state from New to Open if recorded by an agent.

If there's a relevant page in the documentation about this, a link would 
be helpful.

Thanks,

-- 
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Nick Bright - VICE PRESIDENT OF TECHNOLOGY
P: 888.332.1616 	W: valnet.net <https://valnet.net> 	F: Facebook 
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