Re: How to deal with error OTRS Scheduler Daemon Cron: MailQueueSend

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On Tue, 5 May 2020 at 11:34, Santiago DIEZ <[email protected]> wrote:

> Hi,
>
> I received 2 alerts in the past 9 days.
> I'm using otrs-6.0.28.
>
>
>
> subject: OTRS Scheduler Daemon Cron: MailQueueSend
>
> The body starts with:
> ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2
> OS: linux Time: <DATE>
>
> Then there are many lines of debug. One of them being:
> Message: CommunicationLog([...])::Kernel::System::MailQueue   =>
> Temporary problem returned from server, requeuing message for sending.
> Message: SMTPCode: 451, ErrorMessage: Could not send message to
> server: 451,  Go ahead j4sm19123399wrm.85 - gsmtp!
>
> The body finishes with
> Error: Could not send message with ID '425'! Please refer to the log.
> Error: Failed.
>
> From the message id (j4sm19123399wrm.85) I could verify that the email
> was indeed sent one minute later (found the corresponding article
> using grep on /var/article/).
> But what does the id 425 refer to?
>
>
>
> The second alert has the same subject.
>
> The body also starts with:
> ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2
> OS: linux Time: <DATE>
>
> Then there are many lines of debug. One of them being:
> Message: CommunicationLog([...])::Kernel::System::MailQueue =>
> Permanent sending problem or we reached the sending attempt limit.
>

Here's the problem. Google have a sending limit via smtp (It's like 100 per
minute or something you can look it up). Unless you have a business account
that allows more.



> Message will be removed
>
> The body finishes with
> Error: Could not send message with ID '520'! Please refer to the log.
> Error: Failed.
>
> I can't find the message id a67sm13838135wmc.30 anywhere in my articles.
> How can I retrieve the message to try and send it again?
>
>
>
> Thanks for your help
> Regards
> Santiago
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> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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>

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<div dir=3D"ltr"><div dir=3D"ltr"><br></div><br><div class=3D"gmail_quote">=
<div dir=3D"ltr" class=3D"gmail_attr">On Tue, 5 May 2020 at 11:34, Santiago=
 DIEZ &lt;<a href=3D"mailto:[email protected]">[email protected]</a>&gt; wr=
ote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px=
 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">Hi,<br>
<br>
I received 2 alerts in the past 9 days.<br>
I&#39;m using otrs-6.0.28.<br>
<br>
<br>
<br>
subject: OTRS Scheduler Daemon Cron: MailQueueSend<br>
<br>
The body starts with:<br>
ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2<br>
OS: linux Time: &lt;DATE&gt;<br>
<br>
Then there are many lines of debug. One of them being:<br>
Message: CommunicationLog([...])::Kernel::System::MailQueue=C2=A0 =C2=A0=3D=
&gt;<br>
Temporary problem returned from server, requeuing message for sending.<br>
Message: SMTPCode: 451, ErrorMessage: Could not send message to<br>
server: 451,=C2=A0 Go ahead j4sm19123399wrm.85 - gsmtp!<br>
<br>
The body finishes with<br>
Error: Could not send message with ID &#39;425&#39;! Please refer to the lo=
g.<br>
Error: Failed.<br>
<br>
From the message id (j4sm19123399wrm.85) I could verify that the email<br>
was indeed sent one minute later (found the corresponding article<br>
using grep on /var/article/).<br>
But what does the id 425 refer to?<br>
<br>
<br>
<br>
The second alert has the same subject.<br>
<br>
The body also starts with:<br>
ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2<br>
OS: linux Time: &lt;DATE&gt;<br>
<br>
Then there are many lines of debug. One of them being:<br>
Message: CommunicationLog([...])::Kernel::System::MailQueue =3D&gt;<br>
Permanent sending problem or we reached the sending attempt limit.<br></blo=
ckquote><div><br></div><div>Here&#39;s the problem. Google have a sending l=
imit via smtp (It&#39;s like 100 per minute or something you=C2=A0can look=
=C2=A0it up). Unless you have a business account that allows more.</div><di=
v><br></div><div>=C2=A0</div><blockquote class=3D"gmail_quote" style=3D"mar=
gin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1=
ex">
Message will be removed<br>
<br>
The body finishes with<br>
Error: Could not send message with ID &#39;520&#39;! Please refer to the lo=
g.<br>
Error: Failed.<br>
<br>
I can&#39;t find the message id a67sm13838135wmc.30 anywhere in my articles=
.<br>
How can I retrieve the message to try and send it again?<br>
<br>
<br>
<br>
Thanks for your help<br>
Regards<br>
Santiago<br>
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</blockquote></div></div>

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