Re: How to deal with error OTRS Scheduler Daemon Cron: MailQueueSend
Santiago DIEZ <[email protected]> Sun, 10 May 2020 09:17:37 +0200
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CAJh8RqXsGQjPAzCnPmbTUFCFB9zQQamDzcewm4MF1ePjP4RU9A@mail.gmail.com> |
--===============0277451291320847627== Content-Type: multipart/alternative; boundary="000000000000074ca205a5460765" --000000000000074ca205a5460765 Content-Type: text/plain; charset="UTF-8" Hi Anthony, And thank you for your help. Yes I saw the warning from Google. It's not a problem if an email is not sent at time T. It can be sent at T+1m or T+10m or even T+1h I don't mind. My concern is when the message is not sent at all. The first email with warning was sent later. Fine. My question is how can I retrieve the second message? Was it sent at some time after the error? Was it completely destroyed (that would be a terrible programming mistake imho)? Is it sitting somewhere waiting for me to push the resend button? Regards Santiago On Sat, May 9, 2020, 17:03 Anthony F McInerney <[email protected]> wrote: > > > On Tue, 5 May 2020 at 11:34, Santiago DIEZ <[email protected]> wrote: > >> Hi, >> >> I received 2 alerts in the past 9 days. >> I'm using otrs-6.0.28. >> >> >> >> subject: OTRS Scheduler Daemon Cron: MailQueueSend >> >> The body starts with: >> ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2 >> OS: linux Time: <DATE> >> >> Then there are many lines of debug. One of them being: >> Message: CommunicationLog([...])::Kernel::System::MailQueue => >> Temporary problem returned from server, requeuing message for sending. >> Message: SMTPCode: 451, ErrorMessage: Could not send message to >> server: 451, Go ahead j4sm19123399wrm.85 - gsmtp! >> >> The body finishes with >> Error: Could not send message with ID '425'! Please refer to the log. >> Error: Failed. >> >> From the message id (j4sm19123399wrm.85) I could verify that the email >> was indeed sent one minute later (found the corresponding article >> using grep on /var/article/). >> But what does the id 425 refer to? >> >> >> >> The second alert has the same subject. >> >> The body also starts with: >> ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2 >> OS: linux Time: <DATE> >> >> Then there are many lines of debug. One of them being: >> Message: CommunicationLog([...])::Kernel::System::MailQueue => >> Permanent sending problem or we reached the sending attempt limit. >> > > Here's the problem. Google have a sending limit via smtp (It's like 100 > per minute or something you can look it up). Unless you have a business > account that allows more. > > > >> Message will be removed >> >> The body finishes with >> Error: Could not send message with ID '520'! Please refer to the log. >> Error: Failed. >> >> I can't find the message id a67sm13838135wmc.30 anywhere in my articles. >> How can I retrieve the message to try and send it again? >> >> >> >> Thanks for your help >> Regards >> Santiago >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > --000000000000074ca205a5460765 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable <div dir=3D"auto"><div>Hi Anthony,</div><div dir=3D"auto"><br></div><div di= r=3D"auto">And thank you for your help.</div><div dir=3D"auto"><br></div><d= iv dir=3D"auto">Yes I saw the warning from Google. It's not a problem i= f an email is not sent at time T. It can be sent at T+1m or T+10m or even T= +1h I don't mind. My concern is when the message is not sent at all.</d= iv><div dir=3D"auto"><br></div><div dir=3D"auto">The first email with warni= ng was sent later. Fine. My question is how can I retrieve the second messa= ge? Was it sent at some time after the error? Was it completely destroyed (= that would be a terrible programming mistake imho)? Is it sitting somewhere= waiting for me to push the resend button?</div><div dir=3D"auto"><br></div= ><div dir=3D"auto">Regards</div><div dir=3D"auto">Santiago</div><div dir=3D= "auto"><br><br><div class=3D"gmail_quote" dir=3D"auto"><div dir=3D"ltr" cla= ss=3D"gmail_attr">On Sat, May 9, 2020, 17:03 Anthony F McInerney <<a hre= f=3D"mailto:[email protected]" target=3D"_blank" rel=3D"noreferrer">afm404@g= mail.com</a>> wrote:<br></div><blockquote class=3D"gmail_quote" style=3D= "margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir=3D= "ltr"><div dir=3D"ltr"><br></div><br><div class=3D"gmail_quote"><div dir=3D= "ltr" class=3D"gmail_attr">On Tue, 5 May 2020 at 11:34, Santiago DIEZ <<= a href=3D"mailto:[email protected]" rel=3D"noreferrer noreferrer" target=3D= "_blank">[email protected]</a>> wrote:<br></div><blockquote class=3D"gma= il_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,2= 04,204);padding-left:1ex">Hi,<br> <br> I received 2 alerts in the past 9 days.<br> I'm using otrs-6.0.28.<br> <br> <br> <br> subject: OTRS Scheduler Daemon Cron: MailQueueSend<br> <br> The body starts with:<br> ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2<br> OS: linux Time: <DATE><br> <br> Then there are many lines of debug. One of them being:<br> Message: CommunicationLog([...])::Kernel::System::MailQueue=C2=A0 =C2=A0=3D= ><br> Temporary problem returned from server, requeuing message for sending.<br> Message: SMTPCode: 451, ErrorMessage: Could not send message to<br> server: 451,=C2=A0 Go ahead j4sm19123399wrm.85 - gsmtp!<br> <br> The body finishes with<br> Error: Could not send message with ID '425'! Please refer to the lo= g.<br> Error: Failed.<br> <br> From the message id (j4sm19123399wrm.85) I could verify that the email<br> was indeed sent one minute later (found the corresponding article<br> using grep on /var/article/).<br> But what does the id 425 refer to?<br> <br> <br> <br> The second alert has the same subject.<br> <br> The body also starts with:<br> ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2<br> OS: linux Time: <DATE><br> <br> Then there are many lines of debug. One of them being:<br> Message: CommunicationLog([...])::Kernel::System::MailQueue =3D><br> Permanent sending problem or we reached the sending attempt limit.<br></blo= ckquote><div><br></div><div>Here's the problem. Google have a sending l= imit via smtp (It's like 100 per minute or something you=C2=A0can look= =C2=A0it up). Unless you have a business account that allows more.</div><di= v><br></div><div>=C2=A0</div><blockquote class=3D"gmail_quote" style=3D"mar= gin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1= ex"> Message will be removed<br> <br> The body finishes with<br> Error: Could not send message with ID '520'! Please refer to the lo= g.<br> Error: Failed.<br> <br> I can't find the message id a67sm13838135wmc.30 anywhere in my articles= .<br> How can I retrieve the message to try and send it again?<br> <br> <br> <br> Thanks for your help<br> Regards<br> Santiago<br> ---------------------------------------------------------------------<br> OTRS mailing list: otrs - Webpage: <a href=3D"http://otrs.org/" rel=3D"nore= ferrer noreferrer noreferrer" target=3D"_blank">http://otrs.org/</a><br> Archive: <a href=3D"http://lists.otrs.org/pipermail/otrs" rel=3D"noreferrer= noreferrer noreferrer" target=3D"_blank">http://lists.otrs.org/pipermail/o= trs</a><br> To unsubscribe: <a href=3D"http://lists.otrs.org/mailman/listinfo/otrs" rel= =3D"noreferrer noreferrer noreferrer" target=3D"_blank">http://lists.otrs.o= rg/mailman/listinfo/otrs</a><br> </blockquote></div></div> ---------------------------------------------------------------------<br> OTRS mailing list: otrs - Webpage: <a href=3D"http://otrs.org/" rel=3D"nore= ferrer noreferrer noreferrer" target=3D"_blank">http://otrs.org/</a><br> Archive: <a href=3D"http://lists.otrs.org/pipermail/otrs" rel=3D"noreferrer= noreferrer noreferrer" target=3D"_blank">http://lists.otrs.org/pipermail/o= trs</a><br> To unsubscribe: <a href=3D"http://lists.otrs.org/mailman/listinfo/otrs" rel= =3D"noreferrer noreferrer noreferrer" target=3D"_blank">http://lists.otrs.o= rg/mailman/listinfo/otrs</a><br> </blockquote></div></div></div> --000000000000074ca205a5460765-- --===============0277451291320847627== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --===============0277451291320847627==--