[otrs-de]Re: Tickets automatisch nach Ereignis + Zeitintervall schließen

"Ohliger, Christoph" <[email protected]> Fri, 20 Aug 2021 10:24:12 +0000
Newsgroups	gmane.comp.otsr.user.german
Message-ID	<[email protected]>
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Hallo Markus,

=20

hast Du schon versucht als Trigger die Timeouts (z.B. PendingTimeout) zu nu=
tzen und als Auswahlkriterium im Generic Agent die =C3=84nderungszeiten ... w=C3=A4r=
e jetzt mein Ansatz, oder vielleicht mit Dynamic Fields arbeiten.

=20

Gr=C3=BC=C3=9Fe

Christoph

=20

Von: "Ludwig DE>" <[email protected]>
Antworten an: "User questions and discussions about OTRS.org in German" <ot=
[email protected]>
Datum: Freitag, 20. August 2021 um 08:58
An: "User questions and discussions about OTRS.org in German" <otrs-de@list=
s.otrs.org>
Betreff: [otrs-de]Tickets automatisch nach Ereignis + Zeitintervall schlie=C3=
=9Fen

=20

Guten Morgen Liste,

f=C3=BCr den Wunsch eines Fachbereichs bei uns brauche ich mal ein paar Denkans=
t=C3=B6=C3=9Fe f=C3=BCr die Umsetzung von euch.

=20

Wenn ein Agent dem Kunden geschrieben hat, und dieser innerhalb einer besti=
mmten Frist nicht reagiert, sollen die Tickets einen Status vom Typ =E2=80=9Agesch=
lossen=E2=80=98 bekommen.

=20

Ich stehe da gerade etwas auf dem Schlauch, was kreative Ans=C3=A4tze betrifft,=
 vielleicht hat jemand von euch etwas =C3=A4hnliches in Verwendung und kann mir =
einen Tipp geben?

=20

Viele Gr=C3=BC=C3=9Fe

Markus


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lass=3DWordSection1><p class=3DMsoNormal>Hallo Markus,<o:p></o:p></p><p class=3DMs=
oNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>hast Du schon versucht als T=
rigger die Timeouts (z.B. PendingTimeout) zu nutzen und als Auswahlkriterium=
 im Generic Agent die =C3=84nderungszeiten ... w=C3=A4re jetzt mein Ansatz, oder vie=
lleicht mit Dynamic Fields arbeiten.<o:p></o:p></p><p class=3DMsoNormal><o:p>&=
nbsp;</o:p></p><p class=3DMsoNormal><span lang=3DEN-US style=3D'mso-fareast-langua=
ge:DE'>Gr=C3=BC=C3=9Fe<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US styl=
e=3D'mso-fareast-language:DE'>Christoph<o:p></o:p></span></p><p class=3DMsoNorma=
l><o:p>&nbsp;</o:p></p><div style=3D'border:none;border-top:solid #B5C4DF 1.0p=
t;padding:3.0pt 0cm 0cm 0cm'><p class=3DMsoNormal><b><span style=3D'font-size:12=
.0pt;color:black'>Von: </span></b><span style=3D'font-size:12.0pt;color:black'=
>&quot;Ludwig DE&gt;&quot; &lt;[email protected]&gt;<=
br><b>Antworten an: </b>&quot;User questions and discussions about OTRS.org =
in German&quot; &lt;[email protected]&gt;<br><b>Datum: </b>Freitag, 20.=
 August 2021 um 08:58<br><b>An: </b>&quot;User questions and discussions abo=
ut OTRS.org in German&quot; &lt;[email protected]&gt;<br><b>Betreff: </=
b>[otrs-de]Tickets automatisch nach Ereignis + Zeitintervall schlie=C3=9Fen</spa=
n><span style=3D'font-size:12.0pt;color:black;mso-fareast-language:DE'><o:p></=
o:p></span></p></div><div><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><p c=
lass=3DMsoNormal style=3D'margin-bottom:12.0pt'><span style=3D'font-family:"LMU Co=
mpatilFact"'>Guten Morgen Liste,</span><o:p></o:p></p><p class=3DMsoNormal><sp=
an style=3D'font-size:12.0pt;font-family:"Segoe UI";mso-fareast-language:DE'>f=
=C3=BCr den Wunsch eines Fachbereichs bei uns brauche ich mal ein paar Denkanst=C3=
=B6=C3=9Fe f=C3=BCr die Umsetzung von euch.</span><o:p></o:p></p><p class=3DMsoNormal>&n=
bsp;<o:p></o:p></p><p class=3DMsoNormal>Wenn ein Agent dem Kunden geschrieben =
hat, und dieser innerhalb einer bestimmten Frist nicht reagiert, sollen die =
Tickets einen Status vom Typ =E2=80=9Ageschlossen=E2=80=98 bekommen.<o:p></o:p></p><p cl=
ass=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal>Ich stehe da gerade et=
was auf dem Schlauch, was kreative Ans=C3=A4tze betrifft, vielleicht hat jemand =
von euch etwas =C3=A4hnliches in Verwendung und kann mir einen Tipp geben?<o:p><=
/o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal>Viele Gr=
=C3=BC=C3=9Fe<o:p></o:p></p><p class=3DMsoNormal>Markus<o:p></o:p></p></div></body></h=
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