[otrs-de]Re: Suche "Ausgehende E-Mail senden" direkt an Kundenbenutzer

<[email protected]> Mon, 17 Jan 2022 13:41:17 +0000
Newsgroups	gmane.comp.otsr.user.german
Message-ID	<FR2P281MB10290885C5A5C73BDA352CB3A2579@FR2P281MB1029.DEUP281.PROD.OUTLOOK.COM>
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Hallo Yvonne,

=20

Wenn euch das =F6fters passiert k=F6nntet ihr euch eine =
Ticketbenachrichtigung
anlegen. Das ist vor allem interessant, wenn ihr Standardtexte habt.

Solltet ihr Texte anpassen m=FCssen, k=F6nntet ihr das =FCber ein Freies
Feld/Dynamisches Feld euren Agent_innen zur Verf=FCgung stellen.

=20

Die Ticketbenachrichtigung triggert ihr am besten =FCber ein Dynamisches =
Feld,
wir setzten sowas in den Prozessen.

=20

=20

Mit freundlichen Gr=FC=DFen=20

Matthias Terlinde

=20

DEUTSCHE TELEKOM SECURITY GMBH

Matthias Terlinde

Chapter CERT

Bonner Talweg 100, 53113 Bonn

E-Mail:  <mailto:[email protected]>
[email protected]

 <http://www.telekom.de/security> www.telekom.de/security =20

=20

ERLEBEN, WAS VERBINDET.=20

=20

Die gesetzlichen Pflichtangaben finden Sie unter:
www.telekom.com/pflichtangaben-dtsec

=20

=20

we care =96 Mehr Nachhaltigkeit und Teilhabe erm=F6glichen.

=20

Weitere Informationen zur Telekom Nachhaltigkeitsinitiative:
<https://wecare.telekom.com/de/label/> =
https://wecare.telekom.com/de/label/

=20

=20

=20

Von: Yvonne Brix <[email protected]>=20
Gesendet: Montag, 17. Januar 2022 11:34
An: '[email protected]' <[email protected]>
Betreff: [otrs-de]Suche "Ausgehende E-Mail senden" direkt an =
Kundenbenutzer

=20

Hallo Community,

=20

wir haben die OTRS Version 8.=20

=20

Wir suchen eine M=F6glichkeit eine E-Mail =FCber die Ticket-Aktionen =
direkt an
den Kundenbenutzer auszuw=E4hlen. =DCber die Standard-Aktion =
=84Ausgehende E-Mail
senden=93 m=FCssen wir den Empf=E4nger der E-Mail erst noch einmal =
angeben.

=20

In unserem Fall bietet es sich leider nicht an, auf einen Artikel vom =
Kunden
zu antworten.

=20

Wir w=FCrden uns =FCber Vorschl=E4ge freuen.

=20

Viele Gr=FC=DFe

=20

Yvonne Brix

=20

=20


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class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hallo =
Yvonne,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span lang=3DDE =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Wenn euch =
das =F6fters passiert k=F6nntet ihr euch eine Ticketbenachrichtigung =
anlegen. Das ist vor allem interessant, wenn ihr Standardtexte =
habt.<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DDE =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Solltet ihr =
Texte anpassen m=FCssen, k=F6nntet ihr das =FCber ein Freies =
Feld/Dynamisches Feld euren Agent_innen zur Verf=FCgung =
stellen.<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DDE =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span lang=3DDE =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Die =
Ticketbenachrichtigung triggert ihr am besten =FCber ein Dynamisches =
Feld, wir setzten sowas in den Prozessen.<o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DDE =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal style=3D'text-autospace:none'><span =
lang=3DDE style=3D'font-family:ArialMT'>Mit freundlichen Gr=FC=DFen =
<o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><span lang=3DDE =
style=3D'font-family:ArialMT'>Matthias Terlinde<o:p></o:p></span></p><p =
class=3DMsoNormal style=3D'text-autospace:none'><span =
lang=3DDE><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><b><span lang=3DDE =
style=3D'font-size:8.0pt;font-family:Arial-BoldMT'>DEUTSCHE TELEKOM =
SECURITY GMBH<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><span lang=3DDE =
style=3D'font-size:8.0pt;font-family:ArialMT'>Matthias =
Terlinde<o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><span lang=3DDE =
style=3D'font-size:8.0pt;font-family:ArialMT'>Chapter =
CERT<o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><span lang=3DDE =
style=3D'font-size:8.0pt;font-family:ArialMT'>Bonner Talweg 100, 53113 =
Bonn<o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><span lang=3DDE =
style=3D'font-size:8.0pt;font-family:ArialMT'>E-Mail: <a =
href=3D"mailto:[email protected]"><span =
style=3D'color:black'>[email protected]</span></a></span><s=
pan lang=3DDE =
style=3D'font-size:11.0pt;font-family:"Helvetica",sans-serif'><o:p></o:p>=
</span></p><p class=3DMsoNormal style=3D'text-autospace:none'><span =
lang=3DDE =
style=3D'font-size:11.0pt;font-family:"Helvetica",sans-serif'><a =
href=3D"http://www.telekom.de/security"><span =
style=3D'font-size:8.0pt;font-family:ArialMT;color:black'>www.telekom.de/=
security</span></a></span><span lang=3DDE =
style=3D'font-size:8.0pt;font-family:ArialMT'>=A0 =
<o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><span lang=3DDE =
style=3D'font-size:8.0pt;font-family:ArialMT'><o:p>&nbsp;</o:p></span></p=
><p class=3DMsoNormal style=3D'text-autospace:none'><b><span lang=3DDE =
style=3D'font-family:Arial-BoldMT;color:#D80061'>ERLEBEN, WAS =
VERBINDET.</span></b><b><span lang=3DDE =
style=3D'font-family:Arial-BoldMT'>&nbsp;<o:p></o:p></span></b></p><p =
class=3DMsoNormal style=3D'text-autospace:none'><span lang=3DDE =
style=3D'font-size:8.0pt;font-family:ArialMT'><o:p>&nbsp;</o:p></span></p=
><p class=3DMsoNormal style=3D'text-autospace:none'><span lang=3DDE =
style=3D'font-size:8.0pt;font-family:ArialMT'>Die gesetzlichen =
Pflichtangaben finden Sie unter: <a =
href=3D"www.telekom.com/pflichtangaben-dtsec"><span =
style=3D'color:black'>www.telekom.com/pflichtangaben-dtsec</span></a><o:p=
></o:p></span></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><span lang=3DDE =
style=3D'font-size:8.0pt;font-family:ArialMT'><o:p>&nbsp;</o:p></span></p=
><p class=3DMsoNormal style=3D'text-autospace:none'><span lang=3DDE =
style=3D'font-size:8.0pt;font-family:ArialMT'><o:p>&nbsp;</o:p></span></p=
><p class=3DMsoNormal style=3D'text-autospace:none'><span lang=3DDE =
style=3D'font-size:8.0pt;font-family:ArialMT'> <o:p></o:p></span></p><p =
class=3DMsoNormal style=3D'text-autospace:none'><b><span lang=3DDE =
style=3D'font-family:Arial-BoldMT;color:#D80061'>we care &#8211; Mehr =
Nachhaltigkeit und Teilhabe erm=F6glichen.</span></b><span lang=3DDE =
style=3D'font-size:11.0pt;font-family:"Helvetica",sans-serif'><o:p></o:p>=
</span></p><p class=3DMsoNormal style=3D'text-autospace:none'><span =
lang=3DDE =
style=3D'font-size:8.0pt;font-family:ArialMT'><o:p>&nbsp;</o:p></span></p=
><p class=3DMsoNormal><span lang=3DDE =
style=3D'font-size:8.0pt;font-family:ArialMT'>Weitere Informationen zur =
Telekom Nachhaltigkeitsinitiative: <a =
href=3D"https://wecare.telekom.com/de/label/"><span =
style=3D'color:black'>https://wecare.telekom.com/de/label/</span></a></sp=
an><span lang=3DDE =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p></o:p></=
span></p><p class=3DMsoNormal><span lang=3DDE =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span lang=3DDE =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
lang=3DDE><o:p>&nbsp;</o:p></span></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DDE =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Von:</span></=
b><span lang=3DDE =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> Yvonne Brix =
&lt;[email protected]&gt; <br><b>Gesendet:</b> Montag, 17. =
Januar 2022 11:34<br><b>An:</b> '[email protected]' =
&lt;[email protected]&gt;<br><b>Betreff:</b> [otrs-de]Suche =
&quot;Ausgehende E-Mail senden&quot; direkt an =
Kundenbenutzer<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal><span =
lang=3DDE>Hallo Community,<o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DDE><o:p>&nbsp;</o:p></span></p><p =
class=3DMsoNormal><span lang=3DDE>wir haben die OTRS Version 8. =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
lang=3DDE><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><span =
lang=3DDE>Wir suchen eine M=F6glichkeit eine E-Mail =FCber die =
Ticket-Aktionen direkt an den Kundenbenutzer auszuw=E4hlen. =DCber die =
Standard-Aktion &#8222;Ausgehende E-Mail senden&#8220; m=FCssen wir den =
Empf=E4nger der E-Mail erst noch einmal angeben.<o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DDE><o:p>&nbsp;</o:p></span></p><p =
class=3DMsoNormal><span lang=3DDE>In unserem Fall bietet es sich leider =
nicht an, auf einen Artikel vom Kunden zu =
antworten.<o:p></o:p></span></p><p class=3DMsoNormal><span =
lang=3DDE><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><span =
lang=3DDE>Wir w=FCrden uns =FCber Vorschl=E4ge =
freuen.<o:p></o:p></span></p><p class=3DMsoNormal><span =
lang=3DDE><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><span =
lang=3DDE>Viele Gr=FC=DFe<o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DDE><o:p>&nbsp;</o:p></span></p><p =
class=3DMsoNormal><span lang=3DDE>Yvonne Brix<o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DDE><o:p>&nbsp;</o:p></span></p><p =
class=3DMsoNormal><span =
lang=3DDE><o:p>&nbsp;</o:p></span></p></div></body></html>
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