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Hi Charlie,
> > Right. So you offer that possibility to the Customer as soon as
> > you think of it, and let the customer write a story and prioritize
> > it. What makes install different from any other story?
>
> It's not... it's just something that customers typically forget to
> write a story for. So they need prompting.
Yes, prompt them when you see something they've forgotten.
> I don't deny that this is a customer decision, but it's often one
> that has been made in the environment before we even start the
> project - it's assumed. My job is to make it explicit, confirm
> it and carry it out.
Yes, make it explicit.
> > > In an IT environment, I'd expect some similar criterion to be
> > > applied. If you plan to distribute by handing out CDs, then
> > > exercise that. If it's web-based distribution, then get it set
> > > up early and test it.
> >
> > Why early? Why not wait until the Customer prioritizes it into
> > the next iteration?
>
> As in the shrinkwrap case, it depends on Customer priorities. But
> left to their own devices, Customers often assume that distribution
> is "free"
Your estimates clear up that fantasy, don't they?
To sum up: You may need to remind the Customer to write up "install"
as a story. You estimate the story so the Customer knows the cost.
Then you treat it just like any other story. Is that how you do it?
Dale
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