RE: Re: Sticking point

Dale,

> To sum up:  You may need to remind the Customer to write up "install"
> as a story.  You estimate the story so the Customer knows the cost. 
> Then you treat it just like any other story.  Is that how you do it?

Yes... but with the added factor that "complete" may mean something
different for other stories, depending on whether this story is
also done. This also needs to be explained to the customer.

I may not have read all of the original posts on this topic. If it
has been suggested that the customer doesn't need to be involved
in this decision, I'd disagree with that. However, in the situations
I'm thinking of, I've only had to mention that we could produce
regular installation CDs for the customer to say "Yes...Please"

It probably depends on what they fear most.

Charlie Poole
[email protected]
www.pooleconsulting.com
www.charliepoole.org





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