RE: Summing up and moving on (I hope)

Ron,

> > What do you do as a coach if the Customer and the developers are
> > talking past one another and not reaching any mutual understanding.
> 
> Rephrase. Try to translate from one to the other. In passing, 
> that shows them
> other ways of saying things.
> 
> Explain. Explain to each side, in as close to their terms as I 
> can get, how the
> other side's views might make sense.

Sounds right. Sounds hard. Seems as if you would have to
not only understand both sides but understand what each
side was failing to understand.

Hypothetically, what if you as the coach actually can
only see one side of the argument. What then?

Charlie Poole
[email protected]
www.pooleconsulting.com
www.charliepoole.org




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