RE: Re: Sticking point

Bill,

I'd add to your thread. "Customers" for us include the obvious software
development interaction, but customers also include funding parties that
are not the users. One of our "lessons learned" was how to "manage" both
the user community and the funding community in an "agile" development
environment. 

Things like "story" cards work well when there is a single set of
relationships that can be developed to use a tool. We have some examples
of using cards but only in a self contained environment. Once we move to
our normal environment - distributed users, distributed funding
customers, and distributes "regulatory" customers, the cards don't work
for a variety of reasons. 

(1) The media is not amenable for standup presentations to the
regulators
(2) The SV&V and CS folks need formal documents as to what the software
will be doing, so a FS is needed with specific form.
(3) Hauling the cards to and from the site becomes a pain.

In the end the "agile" aspects of development in our domain are well
beyond software coding and testing. So Extreme Customering is of
interest since our "customer" responds to many agile behaviors. Their
incentive is to close the site early (while being safe), so formality is
not high on their list. On the other hand the "real" customer (DOE) has
formality requirements, so blending formal and informal inside our SOP
and picking the appropriate agile processes let's us approach both
worlds with two faces (each seen as compliant). (Yes we're two faced I
know...yuk, yuk...)


Glen B. Alleman
> From: Bill Walton [mailto:[email protected]]
> Sent: Tuesday, December 17, 2002 7:40 AM
> To: [email protected]
> Subject: Re: [XC] Re: Sticking point
> 
> Ron Jeffries wrote:
> 
> 
> > On Tuesday, December 17, 2002, at 8:25:31 AM, Bill Walton wrote:
> >
> > > Sounds like behavioral / cultural aspects of work that would
impact or
> be
> > > impacted by the adoption of XP.  It's early here so maybe I
> misunderstood,
> > > but they seem on-topic to me.
> >
> > I'm OK with that. Just not seeing the connection to customering.
Maybe
> as
> the
> > topic wears on ...
> 
> Perhaps we have differing understandings of "customering."  For me, it
> includes everything outside the technical team and their decisions re:
a
> project / product.  "Customering," for me, specifically includes those
> managerial decisions about practices that have behavioral / cultural
> implications for the organization and the people who work there that,
in
> turn, have implications for the adoption of agile methods in general
and
> XP
> in particular.
> 
> Bill
> 


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