RE: Lack of end-user interest (was RE: Re: Customers who can't take small releases)

JB,


> -----Original Message-----
> From: J. B. Rainsberger [mailto:[email protected]]
> Sent: Friday, January 10, 2003 2:17 PM
> To: [email protected]
> Subject: RE: Lack of end-user interest (was RE: [xpAdoption] Re:
Customers
> who can't take small releases)
> 
> So said  Alleman, Glen B.  on  2003-01-09 --------------------
> 
> >JB,
> >
> >> -----Original Message-----
> >> From: J. B.
> >[>] snip
> >>
> >> Why are the CRMs not the (XP) Customers, then?
> >
> >[>] Cause they're not in the same room as the developers. They pass
by
> >once in awhile - usually after the morning Plan of the Day, are in
the
> >Plan of the Week meeting, and are there for other "events." Otherwise
> >they're on site with the customer and roaming the site (6,000 acres)
> >looking for opportunities for IT.
> 
> Let me review.
> 
> The CRMs are supposed to represent the end users' interests, but are
too
> busy to be involved in the project on a day-to-day basis. How exactly
do
> the CRMs represent the end users' interests, then?

[>] Plan of the Day, Plan of the Week, stand ups with the development
team.
> 
> In this environment, let's say that I am a programmer and need
> clarification on a requirement. The current documentation is
insufficient.
> How do I find that clarification?

[>] take out your Nextel and press the button for the CRM.

> >Also they can not officially "receive" the applications.
> 
> As in "are not permitted", if I recall correctly.

[>] The fiduciary owners of the software are rarely the users or the
CRM's they are the agency Deputies tasks with keeping everything safe
and secure. It's the compartmentalized approach to "everything."

> Someone else, then, is so permitted, even if it is someone within the
> team. I don't think I'm very interested in trying to help XP be
adopted in
> an environment where no-one is permitted to try out the application.
> 
> If the CRMs are not permitted to receive the applications, then how
will
> anyone ever know that we are six months behind? 

[>] Through the PMO and the daily red/yellow/green lights on the EV
system.

> Is it possible in that
> environment for the programming team to lie successfully until
Delivery
> Day? 

[>] They have in the past, but the EV now reports progress to plan (SV
and CV) on a daily basis, so they can't do that any more.

> Assume that the programmers all conspire to hide the fact that
> they've done nothing for the past three months. 

[>] They'd have to lie on their time cards and lie to SV&V and CM and
lie in  the POD and POW stand-ups.

> Can they continue? or will
> someone else find out? How? I'm trying to understand how this kind of
> organization works, and the extreme questions help. Go with me on
this.
> 
> Thanks.
> 
> 
> J. B. 
[>] Glen


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