Re: CWYW with EndNote Web

Thanks - but that's not the problem. The problem arises when, in Word,
students use the Find Citation command in the EndNote Web CWYW toolbar
or menu. EndNote Web asks them to authenticate by entering their email
address and password, spends ages thinking about it, and then asks them
to do it again, and again, and again... They have no problem accessing
their EndNote Web library from the same computer. And all the other CWYW
functions in the Word plug-in work OK. So it seems to be something about
the authentication process that's not working or getting blocked in some
way.

Martin
>
> Date: Fri, 21 Mar 2008 13:59:15 -0400
> From: Leah.Chamblee[[email protected]]
> Subject: Re: endnote-interest-digest V1 #2434
>
> I have the regular version of Endnote, although I have used the web 
> version....So am giving info on the reg version.  Make sure that CWYW 
> is installed.  Make sure that CWYW is enabled in Word.  If you have a 
> start/programs/endnote/configure then click configure.
> For 2003 make sure that the Endnote preferences in CWYW are set for 
> Endnote web.
>
> - ------------------------------
>
> Date: Thu, 20 Mar 2008 19:10:47 -0400
> From: Martin.Steward[[email protected]]
> Subject: EndNote Web CWYW problem
>
> Can anyone help with a problem that some of our students are having 
> using Find Citation in the EndNote Web plug-in for Word 2003. Although

> they have no problem accessing their EndNote Web library from their 
> home computers via a browser, some of them (but not all) find that 
> they can't search their library using the Find Citation command from 
> inside Word.
> They have no problem doing so on University networked PCs, it's just 
> some of them can't do it off-campus. The problem doesn't seem to be 
> limited to a particular Windows or Word version, or to a particular 
> ISP.
> The only glimmer of hope is that someone reported that he's solved the

> problem by altering his firewall settings so that Word has full access

> to the internet. But most of them are just using the Windows XP 
> firewall with its default settings which appears to list Word as an 
> exception.
>
> Any suggestions? Otherwise EndNote Web is brilliant and the students 
> love it...
>
> Thanks
>
> Martin Steward
> Faculty of Life Sciences
> University of Manchester
>
>
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>
>