FRW authorization

Can someone explain how FRW authorization is handled?

We have a client where the only person that was able to run FRW has left.

We are trying to get the replacement authorized but get a message that 'You
do NOT have a license to use this product'.

 

It appears we need to somehow get the license from the employee that left to
the new user.

 

Thanks,

Bob Kohlndorfer

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