Re: FR-x support

Thank you all for your input. 

The fact is that the email we've got from Infor in October last year was
clearly stating...  

 

...You will continue to be fully supported on your other Infor products;
however, because there will be no planned bug fixes or service pack
releases, Infor will only be able to provide answers to your questions
and provide advice to help work around any software issues that may be
encountered. Renewing your maintenance agreement for the coming year
will allow you to receive the 2009 service pack release. Infor is
currently offering telephone support in an effort to assist you with any
planned transition to another product. In that respect, please consider
the information below regarding a related Infor product offering.

 

 

So why are we forced now to buy a new product, spent big bucks on
implememtaion and licenses,  since basically all we need is an answer to
question  or an advice kind of support? 

 

We are stil in release 5.5 and we are not getting fixes for INFOR
modules as well - but the support with ongoing issues has not been a
problem. I would assume that would be the same with FRx. If INFOR choose
to stop that - there will be another step forward to swithing for a new
sofware solution fro our company.  

 

Thank you and Regards, 

 Jane Ioffe

847-295-4593

 

 

-----Original Message-----
From: mapics-l-bounces-Zwy7GipZuJhWk0Htik3J/[email protected]
[mailto:mapics-l-bounces-Zwy7GipZuJhWk0Htik3J/[email protected]] On Behalf Of Kevin Fox
Sent: Monday, September 14, 2009 12:14 PM
To: 'MAPICS ERP System Discussion'
Subject: Re: [MAPICS-L] FR-x support

 

Jane

 

Microsoft dropped support AND development of FRx last year.  It was

immediate and complete when they announced it. 

 

As a result, INFOR was forced to announce discontinuance.  However,

depending upon the release level you are at, you can get online support
at

infor365.com.  Bug fixes were terminated by Microsoft as they were the

developer.

 

Understand that your maintenance agreement with INFOR is only good for

current release and 1 back level release.  Currently this is R7.7 and
R7.8.

 

INFOR has released three different options to replace FRx.

 

INFOR Performance Management (PM) Business Edition

Included are Planning & Budgeting, Financial and Ad-hoc, Production

Reporting with a 25 user limit plus some other minor scope restrictions.

 

This is supplemented by INFOR PM Business Edition FR which provides read

only financial and ad-hoc reporting.

 

Finally there is INFOR PM 10. This is the full version which includes a

number of separate sub-applications that you pick and choose depending
upon

need. (planning and budgeting, financial consolidation, forecasting,

strategic management, financial reporting, ad-hoc reporting and business

modeling.)  It is a large undertaking, but the potential returns are
quite

substantial, assuming, naturally, that your underlying business
processes

are working.

 

In addition, there are some 3rd part applications such as Global
Software's

Spread Sheet Server.  Just understand that INFOR is offering substantial

incentives to existing customers to "keep them in the family".  So I'd

encourage you to check out the best deal you can get from INFOR (if your

affiliate is unhelpful, get to INFOR directly.)

 

Kevin Fox

 

-----Original Message-----

From: mapics-l-bounces-Zwy7GipZuJhWk0Htik3J/[email protected]
[mailto:mapics-l-bounces-Zwy7GipZuJhWk0Htik3J/[email protected]]

On Behalf Of Ioffe, Jane [BUL/LAK]

Sent: Monday, September 14, 2009 8:58 AM

To: MAPICS ERP System Discussion

Subject: [MAPICS-L] FR-x support

 

Hello group,

 

I was wondering if anybody is using FR-x for their financial reports and

if you're able to obtain INFOR support on that product?

 

We are in the midst of renewing our license keys and our Account rep at

INFOR claims now that the support is dropped not just by Microsoft but

by Infor itself and they are talking about some kind of replacement

product...  

 

 We've always been able to get support from INFOR for our  FR-x issues

(at least until a month ago)  - and this is  something new for us! 

 

Any clarification would be greatly appreciated! 

 

 

 

Thank you and Regards, 

 

 Jane Ioffe

 

847-295-4593

 

 

 

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_______________________________________________

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or email: MAPICS-L-request-Zwy7GipZuJhWk0Htik3J/[email protected]

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at http://archive.midrange.com/mapics-l.

 

_______________________________________________
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To post a message email: MAPICS-L-Zwy7GipZuJhWk0Htik3J/[email protected]
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or email: MAPICS-L-request-Zwy7GipZuJhWk0Htik3J/[email protected]
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