Re: Customer order changes while order is being picked

This is our process that has worked very well over the years.

We automatically pick customer orders, not on HOLD, for today & maybe
one day out. Any MOs are automatically created and BOM is blow through
and determined if MOs are required for any children. (Picks print with
references to the MOs). If POs are required they are linked to the
customer order. If a PICK or CO or CO Line item is deleted. Notices are
either printed or emailed, automatically, to the proper locations for
appropriate action to be taken. (MOs & POs placed on hold or cancelled
or modified) A delete notice for a PICK reflects why it was deleted.

Reports are printed that prints mismatches between MOs and Cos, date.
qtys  ....

User Exits are used for the above process.  Last "minute" changes will
be preceded with a phone call.

A new 14 page "Pick" will be reprinted. The pick, if it is a reprint,
will say it is a reprint.





-----Original Message-----
From: mapics-l-bounces-Zwy7GipZuJhWk0Htik3J/[email protected]
[mailto:mapics-l-bounces-Zwy7GipZuJhWk0Htik3J/[email protected]] On Behalf Of
Roger.Blocher-grhncVj/[email protected]
Sent: Wednesday, June 16, 2010 3:25 PM
To: MAPICS ERP System Discussion
Subject: [MAPICS-L] Customer order changes while order is being picked

Our shipping department frequently has "14 page" picking lists which
they 
make notes on while pulling the items.  They are  regularly required to 
deal with order changes while the picking is in process and do NOT want
to 
deal with a new 14 page pick list. 

If customer service deletes a pick list and forgets to print a new one 
(having conveyed the change over the phone to Shipping, our purchasing 
department gets off track monitoring item demand.

If new items are added, a new (additional) pick list can be sent to 
shipping.  It is the items that are deleted, replaced or the quantity 
changes that cause the problems.

Is anyone else dealing with an operating policy that allows changes
until 
the order is physically gone?   Do you have any  "creative" options for 
dealing with this and still keeping shipping, inventory and invoicing 
in-sync and accurate? 

Thanks

........................................................................
........................ 

Roger Blocher 
MIS Manager
 
TECH International 
P.O. Box 486 
Johnstown, Ohio 43031-0486 
P: 740-966-8009 
F: 740-966-8090 
http://www.tech-international.com 

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