Re: Best place to store notes and attachments by item number?

Bryan,



Since this is not the forum for advertising software, I will simply say
that Infor has a standard solution to handle this (storing and managing the
retention of documents, notes, approvals, etc, all integrated through XA).
I would suggest you discuss the topic with Bruce the next time the two of
you speak, or feel free to give me a call.



*Regards,*
*Michael Jasper*
*603-553-4004
*


On Mon, May 20, 2013 at 1:00 PM, <mapics-l-request-Zwy7GipZuJhWk0Htik3J/[email protected]> wrote:

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>    1. Re:  MAPICS-L Digest, Vol 11, Issue 42 (Ross Freeman)
>    2. Re:  MAPICS-L Digest, Vol 11, Issue 42 (Dale Gindlesperger)
>    3.  Best place to store notes and attachments by item number?
>       (Burns, Bryan)
>    4. Re:  Best place to store notes and attachments by item
>       number? (Roger.Blocher-grhncVj/[email protected])
>    5. Re:  Best place to store notes and attachments by item
>       number? (Robert Russell)
>    6. Re:  Best place to store notes and attachments by item
>       number? (kevin.gerard-IaJHbxZe/[email protected])
>
>
> ----------------------------------------------------------------------
>
> message: 1
> date: Sun, 19 May 2013 19:46:50 +0000
> from: Ross Freeman <Ross.Freeman-wzDqe+/[email protected]>
> subject: Re: [MAPICS-L] MAPICS-L Digest, Vol 11, Issue 42
>
> Yes, Infor does sell what we call the Power Suite - which includes
> enterprise Integrator, system-Link and Net-Link.  That bundle is available
> to any System i customer that is not running one of the Infor ERP products
> - XA, LX, System 21, PRMS, PRISM, KBM, and Mac-Pac.  That bundle can be
> used in any system I as a development and deployment environment.
>
> Of course, the same bundle is available for Infor ERP customers, it just
> prices and packages differently.  That bundle is standard with the Flex
> package.
>
> Best Regards,
>
>  <http://www.infor.com/>Ross Freeman - System i Strategy Leader, Senior
> Product Manager ERP XA
> mobile: +1 404 386 5684
> ross.freeman-wzDqe+/[email protected]  |  http://www.infor.com
>
>                              On-Air Summit Week | Register Now
> <http://www.infor.com/events/20130517-infor10x-summit-week>
>
>
>
>
>
> >
>
>
>
> ------------------------------
>
> message: 2
> date: Sun, 19 May 2013 15:49:43 -0400
> from: Dale Gindlesperger <Dale_Gindlesperger-/[email protected]>
> subject: Re: [MAPICS-L] MAPICS-L Digest, Vol 11, Issue 42
>
> Wow, that would make for an excellent GUI development suite....
>
> Sent from my iPad
>
> On May 19, 2013, at 3:46 PM, Ross Freeman <Ross.Freeman-wzDqe+/[email protected]> wrote:
>
> > Yes, Infor does sell what we call the Power Suite - which includes
> > enterprise Integrator, system-Link and Net-Link.  That bundle is
> available
> > to any System i customer that is not running one of the Infor ERP
> products
> > - XA, LX, System 21, PRMS, PRISM, KBM, and Mac-Pac.  That bundle can be
> > used in any system I as a development and deployment environment.
> >
> > Of course, the same bundle is available for Infor ERP customers, it just
> > prices and packages differently.  That bundle is standard with the Flex
> > package.
> >
> > Best Regards,
> >
> > <http://www.infor.com/>Ross Freeman - System i Strategy Leader, Senior
> > Product Manager ERP XA
> > mobile: +1 404 386 5684
> > ross.freeman-wzDqe+/[email protected]  |  http://www.infor.com
> >
> >                             On-Air Summit Week | Register Now
> > <http://www.infor.com/events/20130517-infor10x-summit-week>
> >
> >
> >
> >
> >
> >
> > --
> > This is the MAPICS ERP System Discussion (MAPICS-L) mailing list
> > To post a message email: MAPICS-L-Zwy7GipZuJhWk0Htik3J/[email protected]
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> > Before posting, please take a moment to review the archives
> > at http://archive.midrange.com/mapics-l.
> >
>
>
> ------------------------------
>
> message: 3
> date: Mon, 20 May 2013 13:15:15 +0000
> from: "Burns, Bryan" <Bryan_Burns-4pQSJKWblQ5Wk0Htik3J/[email protected]>
> subject: [MAPICS-L] Best place to store notes and attachments by item
>         number?
>
> XA doesn't lend itself to lengthy notes on service part item numbers and
> I've asked I.T.to look into solutions and also volunteered to see what
> service departments in other companies use.
>
> Often, hours of investigation are done on a service part and the
> resolution ends up in someone's email file on a PC, or in a word document
> filed who knows where. Sometime later, the same issue is investigated again
> (the wheel re-invented) because the resolution wasn't stored in a central
> database and the investigator didn't know there already was a solution in
> place. Because we have 50,000 service part numbers (roughly just half of
> them active), I believe we need some type of solution for service parts
> notes.
>
> Based upon my experience working a help desk, I believe a ticket tracking
> system (e.g. Track-It) would lend itself to storing notes and resolutions
> by part number. Since we already use
>
> * RightNow CRM
> * Track-It
> * Dell Kace K1000
> * XA for ERP version 9.0 (green screen, but we're implementing Thru-put...)
> * ARI PartSmart
>
> software, I'd like to know if any of you have used one of these for
> service parts notes, or if you have a recommendation of some other
> approach. There are also a lot of free tracking system apps out there that
> may be players.
>
> At the moment, I'm looking for something for internal use, not something
> to be shared with our customers. It should have the ability to add a record
> by item number and be able to accept an attachment for the item number
> record. The simpler the better; as a grand, full scale solution
> encompassing not only spare parts (item class xx) but production parts that
> can be used by all XA users (I would think our buyers have similar need) is
> not what I'm looking for because that would take years.
>
> Thanks in advance.
>
> Bryan Burns
> Parts Analyst
>
>
> ------------------------------
>
> message: 4
> date: Mon, 20 May 2013 09:36:34 -0400
> from: Roger.Blocher-grhncVj/[email protected]
> subject: Re: [MAPICS-L] Best place to store notes and attachments by
>         item    number?
>
> We use the  standard attachments under INFOR XA PowerLink to extra notes,
> policies, conditions and item photos.
> This makes the information available internally, to users working under
> PowerLink.   (We use these both with items and with customers.)
>
> In this case we just added a photo, but this could be a WORD document with
> extensive history.
>
>
>
> ................................................................................................
>
> Roger Blocher
> Vice President of Information Systems
>
> TECH International
> P.O. Box 486
> Johnstown, Ohio 43031-0486
> P: 740-966-8009
> F: 740-966-8090
> http://www.tech-international.com
>
>
>
> From:   "Burns, Bryan" <Bryan_Burns-4pQSJKWblQ5Wk0Htik3J/[email protected]>
> To:     "MAPICS-L-Zwy7GipZuJhWk0Htik3J/[email protected]" <MAPICS-L-Zwy7GipZuJhWk0Htik3J/[email protected]>,
> Date:   05/20/2013 09:17 AM
> Subject:        [MAPICS-L] Best place to store notes and attachments by
> item number?
> Sent by:        mapics-l-bounces-Zwy7GipZuJhWk0Htik3J/[email protected]
>
>
>
> XA doesn't lend itself to lengthy notes on service part item numbers and
> I've asked I.T.to look into solutions and also volunteered to see what
> service departments in other companies use.
>
> Often, hours of investigation are done on a service part and the
> resolution ends up in someone's email file on a PC, or in a word document
> filed who knows where. Sometime later, the same issue is investigated
> again (the wheel re-invented) because the resolution wasn't stored in a
> central database and the investigator didn't know there already was a
> solution in place. Because we have 50,000 service part numbers (roughly
> just half of them active), I believe we need some type of solution for
> service parts notes.
>
> Based upon my experience working a help desk, I believe a ticket tracking
> system (e.g. Track-It) would lend itself to storing notes and resolutions
> by part number. Since we already use
>
> * RightNow CRM
> * Track-It
> * Dell Kace K1000
> * XA for ERP version 9.0 (green screen, but we're implementing
> Thru-put...)
> * ARI PartSmart
>
> software, I'd like to know if any of you have used one of these for
> service parts notes, or if you have a recommendation of some other
> approach. There are also a lot of free tracking system apps out there that
> may be players.
>
> At the moment, I'm looking for something for internal use, not something
> to be shared with our customers. It should have the ability to add a
> record by item number and be able to accept an attachment for the item
> number record. The simpler the better; as a grand, full scale solution
> encompassing not only spare parts (item class xx) but production parts
> that can be used by all XA users (I would think our buyers have similar
> need) is not what I'm looking for because that would take years.
>
> Thanks in advance.
>
> Bryan Burns
> Parts Analyst
> --
> This is the MAPICS ERP System Discussion (MAPICS-L) mailing list
> To post a message email: MAPICS-L-Zwy7GipZuJhWk0Htik3J/[email protected]
> To subscribe, unsubscribe, or change list options,
> visit:
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>
> or email: MAPICS-L-request-Zwy7GipZuJhWk0Htik3J/[email protected]
> Before posting, please take a moment to review the archives
> at
>
> http://cp.mcafee.com/d/2DRPow821J5BMQsTvvusvdTdIzDHzDAm3r8VWUVVwQsCShPRNPObxJAsYyqem673si1Zr4_y2F_oDekvzWSOzjBPs_IjDafNZrphFOVJUsCDFEVhvW_6zBdeXz_nKnjjd7bf8FII3DQ-mKDp55mVEVoVkffGhBrwqrjdFCXYDuZXTLuZPtPo0foS9Oc_OIA8X0z_bUHGQHkbDCRtmBqxsYKgGT2TQ034wvmNfUDj-NesE_7RJB6DbwFmi4twh_BPrWrO9IQJzow5wQi62UldbFEw6vFcQgb7XrPh1eFEwFeIvd44aP-xEwS21EwSsZIjl-4W6y0wmd44F-Gq88dGAfyidTdXiXr
> .
>
>
>
> ------------------------------
>
> message: 5
> date: Mon, 20 May 2013 13:45:49 +0000
> from: Robert Russell <Robert.Russell-wzDqe+/[email protected]>
> subject: Re: [MAPICS-L] Best place to store notes and attachments by
>         item number?
>
> You may want to look into the Attachment support within the IDF on R9.
>  You probably already own it.  Attachments can be global to all items or
> specific to an item.  They can reside in a network folder or imbedded in
> the IFS on System i.  They use standard XA security to control who can
> manage attachments or if imbedded, who can access.  Also, you can now see
> attachments for related objects as well.  For example, on an order line,
> you can see the attachments for the item without having to navigate to the
> item.
>
> Robert
>
>
>
> Robert Russell ? VP System i Product Development
> Phone: 678 319-8277  Mobile: 678 735-2386
> robert.russell-wzDqe+/[email protected] | http://www.infor.com
>
>
> ________________________________________
> From: mapics-l-bounces-Zwy7GipZuJhWk0Htik3J/[email protected] [mapics-l-bounces-Zwy7GipZuJhWk0Htik3J/[email protected]] on
> behalf of Burns, Bryan [Bryan_Burns-4pQSJKWblQ5Wk0Htik3J/[email protected]]
> Sent: Monday, May 20, 2013 9:15 AM
> To: MAPICS-L-Zwy7GipZuJhWk0Htik3J/[email protected]
> Subject: [MAPICS-L] Best place to store notes and attachments by item
> number?
>
> XA doesn't lend itself to lengthy notes on service part item numbers and
> I've asked I.T.to look into solutions and also volunteered to see what
> service departments in other companies use.
>
> Often, hours of investigation are done on a service part and the
> resolution ends up in someone's email file on a PC, or in a word document
> filed who knows where. Sometime later, the same issue is investigated again
> (the wheel re-invented) because the resolution wasn't stored in a central
> database and the investigator didn't know there already was a solution in
> place. Because we have 50,000 service part numbers (roughly just half of
> them active), I believe we need some type of solution for service parts
> notes.
>
> Based upon my experience working a help desk, I believe a ticket tracking
> system (e.g. Track-It) would lend itself to storing notes and resolutions
> by part number. Since we already use
>
> * RightNow CRM
> * Track-It
> * Dell Kace K1000
> * XA for ERP version 9.0 (green screen, but we're implementing Thru-put...)
> * ARI PartSmart
>
> software, I'd like to know if any of you have used one of these for
> service parts notes, or if you have a recommendation of some other
> approach. There are also a lot of free tracking system apps out there that
> may be players.
>
> At the moment, I'm looking for something for internal use, not something
> to be shared with our customers. It should have the ability to add a record
> by item number and be able to accept an attachment for the item number
> record. The simpler the better; as a grand, full scale solution
> encompassing not only spare parts (item class xx) but production parts that
> can be used by all XA users (I would think our buyers have similar need) is
> not what I'm looking for because that would take years.
>
> Thanks in advance.
>
> Bryan Burns
> Parts Analyst
> --
> This is the MAPICS ERP System Discussion (MAPICS-L) mailing list
> To post a message email: MAPICS-L-Zwy7GipZuJhWk0Htik3J/[email protected]
> To subscribe, unsubscribe, or change list options,
> visit: http://lists.midrange.com/mailman/listinfo/mapics-l
> or email: MAPICS-L-request-Zwy7GipZuJhWk0Htik3J/[email protected]
> Before posting, please take a moment to review the archives
> at http://archive.midrange.com/mapics-l.
>
> ------------------------------
>
> message: 6
> date: Mon, 20 May 2013 08:59:14 -0500
> from: kevin.gerard-IaJHbxZe/[email protected]
> subject: Re: [MAPICS-L] Best place to store notes and attachments by
>         item    number?
>
>
> This area and requirement is a great fit for Enterprise Integrator
>
> It is something many of our customers use this tool for.
>
> I would ask them about this   You can build to suit and it naturally and
> natively integrates with ERP. You can do notes and attachments and can
> deploy remotely and in cloud using other options later
>
> It is a perfect fit for a quick win
>
> Kevin
>
> Sent from my iPhone
>
> On May 20, 2013, at 8:17 AM, "Burns, Bryan" <Bryan_Burns-4pQSJKWblQ5Wk0Htik3J/[email protected]>
> wrote:
>
> > XA doesn't lend itself to lengthy notes on service part item numbers and
> I've asked I.T.to look into solutions and also volunteered to see what
> service departments in other companies use.
> >
> > Often, hours of investigation are done on a service part and the
> resolution ends up in someone's email file on a PC, or in a word document
> filed who knows where. Sometime later, the same issue is investigated again
> (the wheel re-invented) because the resolution wasn't stored in a central
> database and the investigator didn't know there already was a solution in
> place. Because we have 50,000 service part numbers (roughly just half of
> them active), I believe we need some type of solution for service parts
> notes.
> >
> > Based upon my experience working a help desk, I believe a ticket tracking
> system (e.g. Track-It) would lend itself to storing notes and resolutions
> by part number. Since we already use
> >
> > * RightNow CRM
> > * Track-It
> > * Dell Kace K1000
> > * XA for ERP version 9.0 (green screen, but we're implementing
> Thru-put...)
> > * ARI PartSmart
> >
> > software, I'd like to know if any of you have used one of these for
> service parts notes, or if you have a recommendation of some other
> approach. There are also a lot of free tracking system apps out there that
> may be players.
> >
> > At the moment, I'm looking for something for internal use, not something
> to be shared with our customers. It should have the ability to add a record
> by item number and be able to accept an attachment for the item number
> record. The simpler the better; as a grand, full scale solution
> encompassing not only spare parts (item class xx) but production parts that
> can be used by all XA users (I would think our buyers have similar need) is
> not what I'm looking for because that would take years.
> >
> > Thanks in advance.
> >
> > Bryan Burns
> > Parts Analyst
> > --
> > This is the MAPICS ERP System Discussion (MAPICS-L) mailing list
> > To post a message email: MAPICS-L-Zwy7GipZuJhWk0Htik3J/[email protected]
> > To subscribe, unsubscribe, or change list options,
> > visit: http://lists.midrange.com/mailman/listinfo/mapics-l
> > or email: MAPICS-L-request-Zwy7GipZuJhWk0Htik3J/[email protected]
> > Before posting, please take a moment to review the archives
> > at http://archive.midrange.com/mapics-l.
> >
>
>
>
> ------------------------------
>
> --
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> End of MAPICS-L Digest, Vol 11, Issue 43
> ****************************************
>
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