Test email errors

George King <[email protected]> Wed, 3 Jun 2026 20:05:52 +0100
Newsgroups gmane.comp.sysutils.backup.backuppc.general
Message-ID <[email protected]>
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Hello,

I've recently rebuilt and reconfigured my instance of Backuppc following=20
a move to new hardware.=C2=A0 All is well except I cannot get the email to=20
work, which is very frustrating as I did get it working before, albeit=20
10 years ago...

I have Backuppc 4.4.0 running on Ubuntu 24.04.4 LTS.=C2=A0 From previous=20
experience, I've installed msmtp as the MTA as I've found the=20
configuration easier than Sendmail.=C2=A0 msmtp works fine when I'm sending=
=20
it from my normal account.=C2=A0 It picks up details from the system config=
=20
file /etc/msmtprc and my user config file in ~/.msmtprc.

However, when I do

|su backuppc /usr/share/backuppc/bin/BackupPC_sendEmail -u=20
[email protected]|

as per the documentation, and substituting my email address, I get the erro=
r

||Sending test email using /usr/sbin/sendmail -t -f backuppc
sendmail: account default not found: no configuration file available

And no email is sent or received.=C2=A0 N.B. backuppc is set as ServerHost=20
and BackupPCUser in the BackupPC config.=C2=A0 I suppose that is why it is =
in=20
line 1 of the error message, but I'm not sure why it's saying "account=20
default not found" because it does.

I have accounts in the /home/george/.msmtprc file for my Ubuntu user=20
account "george", "backuppc" and "default" to cover the bases but no=20
joy.=C2=A0 They all have the same host, from and user details.

I think the permissions are correct:
 =C2=A0 =C2=A0root:msmtp for /etc/msmtprc
 =C2=A0 =C2=A0george:msmtp for /home/george/.msmtprc
and chmod 600 for both.

On BackupPC my SendmailPath is the default /usr/sbin/sendmail
and that is symlinked to /bin/msmtp so that's OK.

I don't think Apparmor is a problem: this file exists -=20
/etc/apparmor.d/local/usr.bin.msmtp and it's not listed in the status.

Is there anything I'm missing?=C2=A0 Anything that BackupPC is looking for =
in=20
the msmtp or backuppc config files that I haven't already included?

Thanks for any help - I feel I'm missing something obvious...

George






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    <p>Hello,</p>
    <p>I've recently rebuilt and reconfigured my instance of Backuppc
      following a move to new hardware.=C2=A0 All is well except I cannot g=
et
      the email to work, which is very frustrating as I did get it
      working before, albeit 10 years ago...</p>
    <p>I have Backuppc 4.4.0 running on Ubuntu 24.04.4 LTS.=C2=A0 From
      previous experience, I've installed msmtp as the MTA as I've found
      the configuration easier than Sendmail.=C2=A0 msmtp works fine when I=
'm
      sending it from my normal account.=C2=A0 It picks up details from the
      system config file /etc/msmtprc and my user config file in
      ~/.msmtprc.</p>
    <p>However, when I do=C2=A0</p>
    <pre
style=3D"white-space: pre-wrap; overflow-wrap: break-word; font-size: 10pt;=
 color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; f=
ont-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans=
: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(25=
5, 255, 255); text-decoration-thickness: initial; text-decoration-style: in=
itial; text-decoration-color: initial;"><code>su backuppc
/usr/share/backuppc/bin/BackupPC_sendEmail -u <a
    class=3D"moz-txt-link-abbreviated moz-txt-link-freetext"
    href=3D"mailto:[email protected]">[email protected]</a></code></pre=
>
    <p>as per the documentation, and substituting my email address, I
      get the error</p>
    <p><code style=3D"white-space: pre-wrap;">
</code>Sending test email using /usr/sbin/sendmail -t -f backuppc<br>
      sendmail: account default not found: no configuration file
      available</p>
    <p>And no email is sent or received.=C2=A0 N.B. backuppc is set as
      ServerHost and BackupPCUser in the BackupPC config.=C2=A0 I suppose
      that is why it is in line 1 of the error message, but I'm not sure
      why it's saying "account default not found" because it does.=C2=A0 =C2=
=A0</p>
    <p>I have accounts in the /home/george/.msmtprc file for my Ubuntu
      user account "george", "backuppc" and "default" to cover the bases
      but no joy.=C2=A0 They all have the same host, from and user details.=
</p>
    <p>I think the permissions are correct:<br>
      =C2=A0 =C2=A0root:msmtp for /etc/msmtprc<br>
      =C2=A0 =C2=A0george:msmtp for /home/george/.msmtprc<br>
      and chmod 600 for both.</p>
    <p>On BackupPC my SendmailPath is the default /usr/sbin/sendmail=C2=A0<=
br>
      and that is symlinked to /bin/msmtp so that's OK.</p>
    <p>I don't think Apparmor is a problem: this file exists -
      /etc/apparmor.d/local/usr.bin.msmtp and it's not listed in the
      status.=C2=A0 =C2=A0</p>
    <p>Is there anything I'm missing?=C2=A0 Anything that BackupPC is looki=
ng
      for in the msmtp or backuppc config files that I haven't already
      included?=C2=A0=C2=A0</p>
    <p>Thanks for any help - I feel I'm missing something obvious...</p>
    <p>George</p>
    <p><br>
    </p>
    <pre
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ont-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans=
: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(25=
5, 255, 255); text-decoration-thickness: initial; text-decoration-style: in=
itial; text-decoration-color: initial;">
</pre>
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