Re: Single page fax received several times

Hi Lee,

Many thanks for your answer, i will check it out with the sender side.

Regards,

2015-08-19 23:55 GMT+02:00 Lee Howard <[email protected]>:

> EOM is a signal that is sent by the sending system to indicate that the
> current document is finished but that more documents are to come in the
> same call.
>
> So, in the log you provide there appear to be several different documents
> being sent.  If the received pages for the different documents are all
> identical (or mostly identical) then something malfunctioned somewhere, but
> not on HylaFAX's part.
>
> The session log does not lie.  The sender sent multiple documents.  If
> you're asking "why" the sender did this - I don't know.  You'd have to
> troubleshoot on the send-side.
>
> I've seen telcos receive faxes on-behalf of their customers on their fax
> lines and then retransmit them to the customer when their line was
> available.  Sometimes this resulted in many faxes coming through with one
> call - delineated by EOM.  If it's the same page coming through on most of
> those documents, then I suspect the original sender had trouble
> transmitting to the telco, and so it retransmitted several times, and the
> telco queued-up several copies of the same document... all which were
> delivered later to the customer.
>
> Thanks,
>
> Lee.
>
>
>
> On 08/19/2015 08:59 AM, Kriss wrote:
>
>> Hi there,
>>
>> Often, with différents senders, i receive several times the exact same
>> fax page (at the same time).
>> It seems that hylafax considers that the document is multi-page, but it's
>> really a single page fax that is sent :
>> Here is what i'vo got in my hylafax logs :
>>
>> Aug 03 10:01:25.20: [ 2620]: SESSION BEGIN 000002098
>> Aug 03 10:01:25.20: [ 2620]: HylaFAX (tm) Version 4.3.10
>> Aug 03 10:01:25.20: [ 2620]: CallID: "XXX" "XXX" "<NONE>" "s"
>> Aug 03 10:01:25.20: [ 2620]: MODEM set XON/XOFF/FLUSH: input ignored,
>> output disabled
>> Aug 03 10:01:25.20: [ 2620]: <-- [4:ATA\r]
>> Aug 03 10:01:28.93: [ 2620]: --> [7:CONNECT]
>> Aug 03 10:01:28.93: [ 2620]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyIAX2'
>> Aug 03 10:01:28.93: [ 2620]: STATE CHANGE: ANSWERING -> RECEIVING
>> Aug 03 10:01:28.93: [ 2620]: RECV FAX: begin
>> Aug 03 10:01:28.93: [ 2620]: <-- HDLC<33:FF C0 04 B5 00 AA 12 9E 36 86 62
>> 82 1A 04 14 2E B6 94 04 6A A6 4E CE 96 F6 76 04 2C 74 CC 74 8C 0C>
>> Aug 03 10:01:28.93: [ 2620]: <-- data [33]
>> Aug 03 10:01:28.93: [ 2620]: <-- data [2]
>> Aug 03 10:01:29.91: [ 2620]: --> [7:CONNECT]
>> Aug 03 10:01:29.91: [ 2620]: <-- HDLC<23:FF C0 02 04 04 04 04 04 04 04 04
>> 04 04 04 04 04 04 04 04 04 04 04 04>
>> Aug 03 10:01:29.91: [ 2620]: <-- data [23]
>> Aug 03 10:01:29.91: [ 2620]: <-- data [2]
>> Aug 03 10:01:30.65: [ 2620]: --> [7:CONNECT]
>> Aug 03 10:01:30.65: [ 2620]: <-- HDLC<13:FF C8 01 00 73 5F 23 01 FB C1 01
>> 01 18>
>> Aug 03 10:01:30.65: [ 2620]: <-- data [13]
>> Aug 03 10:01:30.65: [ 2620]: <-- data [2]
>> Aug 03 10:01:31.25: [ 2620]: --> [2:OK]
>> Aug 03 10:01:31.25: [ 2620]: <-- [9:AT+FRH=3\r]
>> Aug 03 10:01:31.95: [ 2620]: --> [7:CONNECT]
>> Aug 03 10:01:33.11: [ 2620]: --> HDLC<25:FF C0 C2 04 04 04 04 04 04 04 04
>> 04 04 04 6C 04 1E 86 62 86 36 9E 12 09 FD>
>> Aug 03 10:01:33.11: [ 2620]: --> [2:OK]
>> Aug 03 10:01:33.11: [ 2620]: REMOTE TSI "HylaFax 6"
>> Aug 03 10:01:33.11: [ 2620]: <-- [9:AT+FRH=3\r]
>> Aug 03 10:01:33.39: [ 2620]: --> [7:CONNECT]
>> Aug 03 10:01:33.39: [ 2620]: --> HDLC<9:FF C8 C1 00 60 1F 22 0D DD>
>> Aug 03 10:01:33.45: [ 2620]: --> [2:OK]
>> Aug 03 10:01:33.45: [ 2620]: REMOTE wants 9600 bit/s
>> Aug 03 10:01:33.45: [ 2620]: REMOTE wants A4 page width (215 mm)
>> Aug 03 10:01:33.45: [ 2620]: REMOTE wants unlimited page length
>> Aug 03 10:01:33.45: [ 2620]: REMOTE wants 3.85 line/mm
>> Aug 03 10:01:33.45: [ 2620]: REMOTE wants 2-D MMR
>> Aug 03 10:01:33.45: [ 2620]: REMOTE wants T.30 Annex A, 256-byte ECM
>> Aug 03 10:01:33.45: [ 2620]: RECV training at v.29 9600 bit/s
>> Aug 03 10:01:33.45: [ 2620]: MODEM set XON/XOFF/DRAIN: input ignored,
>> output generated
>> Aug 03 10:01:33.45: [ 2620]: <-- [10:AT+FRM=96\r]
>> Aug 03 10:01:33.79: [ 2620]: --> [7:CONNECT]
>> Aug 03 10:01:35.35: [ 2620]: MODEM set XON/XOFF/DRAIN: input ignored,
>> output disabled
>> Aug 03 10:01:35.35: [ 2620]: RECV: TCF 1877 bytes, 1% non-zero, 1855
>> zero-run
>> Aug 03 10:01:35.35: [ 2620]: --> [10:NO CARRIER]
>> Aug 03 10:01:35.35: [ 2620]: <-- [9:AT+FRS=7\r]
>> Aug 03 10:01:35.41: [ 2620]: --> [2:OK]
>> Aug 03 10:01:35.41: [ 2620]: TRAINING succeeded
>> Aug 03 10:01:35.41: [ 2620]: <-- [9:AT+FTH=3\r]
>> Aug 03 10:01:35.43: [ 2620]: --> [7:CONNECT]
>> Aug 03 10:01:35.43: [ 2620]: <-- HDLC<3:FF C8 21>
>> Aug 03 10:01:35.43: [ 2620]: <-- data [3]
>> Aug 03 10:01:35.43: [ 2620]: <-- data [2]
>> Aug 03 10:01:36.51: [ 2620]: --> [2:OK]
>> Aug 03 10:01:36.51: [ 2620]: <-- [10:AT+FRM=96\r]
>> Aug 03 10:01:36.97: [ 2620]: --> [7:CONNECT]
>> Aug 03 10:01:36.97: [ 2620]: MODEM input buffering enabled
>> Aug 03 10:01:36.97: [ 2620]: MODEM set XON/XOFF/FLUSH: input ignored,
>> output generated
>> Aug 03 10:01:37.59: [ 2620]: RECV received frame number 0
>> Aug 03 10:01:37.81: [ 2620]: RECV received frame number 1
>> (...)
>> Aug 03 10:01:51.81: [ 2620]: RECV received frame number 63
>> Aug 03 10:01:51.81: [ 2620]: RECV received RCP frame
>> Aug 03 10:01:51.81: [ 2620]: MODEM set XON/XOFF/DRAIN: input ignored,
>> output disabled
>> Aug 03 10:01:51.81: [ 2620]: MODEM input buffering disabled
>> Aug 03 10:01:51.81: [ 2620]: --> [10:NO CARRIER]
>> Aug 03 10:01:51.81: [ 2620]: <-- [9:AT+FRH=3\r]
>> Aug 03 10:01:51.97: [ 2620]: --> [7:CONNECT]
>> Aug 03 10:01:53.01: [ 2620]: --> HDLC<9:FF C8 FD F1 00 00 FC C1 74>
>> Aug 03 10:01:53.07: [ 2620]: --> [2:OK]
>> Aug 03 10:01:53.07: [ 2620]: RECV recv PPS (partial page signal)
>> *Aug 03 10:01:53.07: [ 2620]: RECV recv EOM (more documents)*
>> *Aug 03 10:01:53.07: [ 2620]: RECV received 64 frames of block 1 of page
>> 1*
>>
>> Aug 03 10:01:53.09: [ 2620]: RECV/CQ: Adjusting for EOFB at row 1078
>> Aug 03 10:01:53.09: [ 2620]: RECV: 16287 bytes of data, 1078 total lines
>> Aug 03 10:01:53.09: [ 2620]: MODEM set XON/XOFF/DRAIN: input ignored,
>> output disabled
>> Aug 03 10:01:53.09: [ 2620]: <-- [9:AT+FRS=7\r]
>> Aug 03 10:01:53.13: [ 2620]: --> [2:OK]
>> Aug 03 10:01:53.13: [ 2620]: <-- [9:AT+FTH=3\r]
>> Aug 03 10:01:53.15: [ 2620]: --> [7:CONNECT]
>> Aug 03 10:01:53.15: [ 2620]: <-- HDLC<3:FF C8 31>
>> Aug 03 10:01:53.15: [ 2620]: <-- data [3]
>> Aug 03 10:01:53.15: [ 2620]: <-- data [2]
>> Aug 03 10:01:54.23: [ 2620]: --> [2:OK]
>> Aug 03 10:01:54.23: [ 2620]: RECV send MCF (message confirmation)
>> (...)
>> Aug 03 10:02:27.04: [ 2620]: RECV recv MPS (more pages, same document)
>> Aug 03 10:02:27.04: [ 2620]: RECV received 68 frames of block 1 of page 2
>> (...)
>> Aug 03 10:02:45.85: [ 2620]: RECV recv EOM (more documents)
>> Aug 03 10:02:45.85: [ 2620]: RECV received 69 frames of block 1 of page 3
>> (...)
>> Aug 03 10:03:16.05: [ 2620]: RECV recv EOM (more documents)
>> Aug 03 10:03:16.05: [ 2620]: RECV received 51 frames of block 1 of page 4
>> (...)
>> Aug 03 10:03:47.81: [ 2620]: RECV recv EOM (more documents)
>> Aug 03 10:03:47.81: [ 2620]: RECV received 58 frames of block 1 of page 5
>> (...)
>> Aug 03 10:04:17.99: [ 2620]: RECV recv EOP (no more pages or documents)
>> Aug 03 10:04:17.99: [ 2620]: RECV received 51 frames of block 1 of page 6
>> (...)
>>
>> I don't understand how Hylafax can receive this "*EOM (more documents)*".
>>
>> - Do you think it can be a sender issue ? (Actually i don't think so
>> because it happen with several senders).
>> - Do you think it can ave something to do with the telco operator ?
>> (France Telecom BRI ISDN)
>>
>> Any advice or tips welcome ;)
>>
>> Regards,
>>
>> --
>> ./Kriss
>>
>
>


-- 
./Kriss