Re: Windows 7 X64 explorer crash with TortoiseCVS

Ashu,
 
We definitely do NOT have your crash dump.  It was not successfully
recevied by the server (but we have other dumps from the same day), and
we have not recevied it by e-mail.  Do NOT send the crash dump to this
newsgroup - send it only to the email address clearly displayed on the
screen during the crash event.  The crash dump file will be called
something like this:
 
TortoiseShell-2[1][1].8.01.4072-USER-b904dedce590029-small.dmp.gz
 
To help us diagnose and fix this error please perform the following:
 
1)
Download and install this update:
http://march-hare.com/archive/cvs-suite-trial-2009-4185.msi
<http://march-hare.com/archive/cvs-suite-trial-2009-4185.msi> 
 
DO NOT USE 'custom install', instead choose either: 'client only' or
'client and server'.
 
2)
If this build DOES NOT crash, please report the success to the mailing
list. Do NOT continue with any further steps below.
 
If this build DOES CRASH, please e-mail the crash dump file to the
e-mail address displayed in the crash dialog.  
 
3)
Only if this build is crashing, enable the debug log on your PC by
setting these registry settings (assuming you have already created
c:\temp):
 
[HKEY_CURRENT_USER\Software\TortoiseCvs]
"Debug TortoiseShell"=dword:00000000
"Debug Logs"=dword:00000001
"Log Directory"="C:\\Temp\\"
 
Reboot the PC.  Perform some tests that cause the crash, then send the
debug logs to the same e-mail address as the crash dump - the one shown
on the screen in the crash dialog.
 
 
I look forward to your reply and also the crash dump and debug logs.
 
Thanks,
 
 
Arthur Barrett
 

	-----Original Message-----
	From: [email protected]
[mailto:[email protected]] 
	Sent: Thursday, 9 June 2011 10:49 PM
	To: Arthur Barrett
	Cc: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
	Subject: RE: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS
	
	
	Yes, the small crash dump was sent to the address listed by my
colleague under the email address: [email protected]  Please
check. 
	
	Will attempt to send it to you from the temp directory as well. 
	
	Regards,
	Ashutosh Bhalerao
	
	Head - Hoerbiger -KT Technical Services Division
	3, Sapphire Park,
	Mumbai-Pune Road, Shivajinagar,
	Pune 411005
	+91-96234-51047, +91-20-6605-4007 
	
	
	
From: 	"Arthur Barrett" <arthur.barrett-qn/[email protected]> 
To: 	<[email protected]> 
Cc: 	<tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org> 
Date: 	09/06/2011 05:05 PM 
Subject: 	RE: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS

  _____  




	Ashu, 
	  
	I think the screenshot has a particular e-mail address clearly
printed that you are supposed to contact. 
	  
	Did you send the crash dump?  I had a quick look and can't see
anything with your name attached.  You should be able to find the crash
dumps on the disk in the temp directory and send them to the supplied
e-mail address. 
	  
	Regards, 
	  
	  
	Arthur Barrett 
	  
	-----Original Message-----
	From: [email protected]
[mailto:[email protected]
<mailto:[email protected]> ] 
	Sent: Wednesday, 8 June 2011 8:27 PM
	To: Arthur Barrett
	Cc: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
	Subject: RE: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS
	
	Hi Arthur, 
	
	Please see attached screenshot with the CVS Suite 2009.  Here
the crash happens with all logins i.e. including the admin login that
installed the software.   
	
	In the open source Tortoise-CVS it only crashes for all logins
other than the login that installed the software.  I have attached part
of the error message.  Was having trouble taking a screenshot of the
full error. 
	
	Problem signature (taken from the machine) 
	
	Event name:                 APPCRASH 
	Application name:        Explorer.exe 
	App version:                6.1.7600... 
	Timestamp:                4aebab8d 
	Fault module:                Tortoiseshell64.dll 
	Fault module version:        1.12.5.6 
	Timestamp:                4d3d6ce1 
	Exception code:        c0000005 
	
	The rest is in the screen shot below.  Hope that helps. 
	
	
	
	Rgds, 
	Ashu 
	
	
From: 	"Arthur Barrett" <arthur.barrett-qn/[email protected]> 
To: 	<[email protected]>, "Vincent Buonassisi"
<[email protected]> 
Cc: 	<tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org> 
Date: 	02/06/2011 06:41 PM 
Subject: 	RE: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS

	
	
  _____  

	
	
	
	Ashutosh/Vincent, 
	 
	SSPI and TortoiseCVS work OK on Windows 7 including Windows 7
x64.   
	 
	We have many customers using CVS Suite 2009 in exactly this
combination. 
	 
	The community installers and software are maintained by the
community and it sounds like you may have found some sort of bug, but as
Torsten explained - we need more informationed, eg: the exact error
message. 
	 
	Ashutosh - If right clicking the desktop crashes - on a new PC
that sounds like something new.  Would you mind uninstalling TortoiseCVS
and trying the 'CVS Suite 2009' trial?  This is a different 'build' and
also a different 'version' of the same software, so that test wont help
debug the 12.5 release but it may help a little (if the suite crashes
too then it will send us a crash dump whih we can analyze). 
	 
	Regards, 
	 
	 
	Arthur 
	 
	-----Original Message-----
	From: [email protected]
[mailto:[email protected]
<mailto:[email protected]> ] 
	Sent: Tuesday, 31 May 2011 9:21 PM
	To: Arthur Barrett
	Cc: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
	Subject: RE: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS
	
	Hi Arthur, 
	
	I installed the 1.12.5 version. 
	
	No other Tortoises are installed.  Brand new machine from Dell
with a fresh installation. 
	
	
	Regards,
	Ashutosh Bhalerao
	
	Head - Hoerbiger -KT Technical Services Division
	3, Sapphire Park,
	Mumbai-Pune Road, Shivajinagar,
	Pune 411005
	+91-96234-51047, +91-20-6605-4007 
	
From: 	"Arthur Barrett" <arthur.barrett-qn/[email protected]> 
To: 	<[email protected]>,
<tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org> 
Date: 	31/05/2011 04:08 PM 
Subject: 	RE: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS

	
	
	
  _____  

	
	
	
	Ashu, 
	
	Which version of TortoiseCVS did you install?  The latest
version is 1.12.5 
	
	Do you have other tortoiseses installed (eg: TortoiseSVN?). 
	
	Regards, 
	
	
	Arthur 
	
	-----Original Message-----
	From: [email protected]
[mailto:[email protected]
<mailto:[email protected]> ] 
	Sent: Friday, 27 May 2011 5:59 PM
	To: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
	Subject: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS
	
	Hi, 
	
	We have just received our new Windows 7 64 bit machines and are
trying to install Tortoise CVS on that.  The machine is on a domain. 
	
	The user who did the installation had administrative rights.
TortoiseCVS works ok with his login.   
	
	The issue arises when another user with administrative rights
logs on to the same machine.  The right click on the desktop crashes the
explorer.  The cause of the error is listed as the integration with the
Tortoise shell.  The moment Tortoise is uninstalled, the error goes
away. 
	
	Any clues on how to overcome this? 
	
	TIA, 
	
	Rgds, 
	Ashu

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