Re: Windows 7 X64 explorer crash with TortoiseCVS

Hi Arthur,

I had sent the dump file directly to you yesterday itself(not to the 
group).  It was in the format described by you.  I will send it to the 
email address specified as well.

Now that I have installed the new version, I am not sure if I am allowed 
to uninstall and reinstall again.  So not sure if I can run the tests 
again on that machine.

Regards,
Ashutosh Bhalerao

Head - Hoerbiger -KT Technical Services Division
3, Sapphire Park,
Mumbai-Pune Road, Shivajinagar,
Pune 411005
+91-96234-51047, +91-20-6605-4007



From:
"Arthur Barrett" <arthur.barrett-qn/[email protected]>
To:
<[email protected]>
Cc:
<tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org>
Date:
10/06/2011 09:32 AM
Subject:
RE: [TortoiseCVS] Windows 7 X64 explorer crash with TortoiseCVS



Ashu,
 
We definitely do NOT have your crash dump.  It was not successfully 
recevied by the server (but we have other dumps from the same day), and we 
have not recevied it by e-mail.  Do NOT send the crash dump to this 
newsgroup - send it only to the email address clearly displayed on the 
screen during the crash event.  The crash dump file will be called 
something like this:
 
TortoiseShell-2[1][1].8.01.4072-USER-b904dedce590029-small.dmp.gz
 
To help us diagnose and fix this error please perform the following:
 
1)
Download and install this update:
http://march-hare.com/archive/cvs-suite-trial-2009-4185.msi
 
DO NOT USE 'custom install', instead choose either: 'client only' or '
client and server'.
 
2)
If this build DOES NOT crash, please report the success to the mailing 
list. Do NOT continue with any further steps below.
 
If this build DOES CRASH, please e-mail the crash dump file to the e-mail 
address displayed in the crash dialog. 
 
3)
Only if this build is crashing, enable the debug log on your PC by setting 
these registry settings (assuming you have already created c:\temp):
 
[HKEY_CURRENT_USER\Software\TortoiseCvs]
"Debug TortoiseShell"=dword:00000000
"Debug Logs"=dword:00000001
"Log Directory"="C:\\Temp\\"
 
Reboot the PC.  Perform some tests that cause the crash, then send the 
debug logs to the same e-mail address as the crash dump - the one shown on 
the screen in the crash dialog.
 
 
I look forward to your reply and also the crash dump and debug logs.
 
Thanks,
 
 
Arthur Barrett
 
-----Original Message-----
From: [email protected] [
mailto:[email protected]] 
Sent: Thursday, 9 June 2011 10:49 PM
To: Arthur Barrett
Cc: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
Subject: RE: [TortoiseCVS] Windows 7 X64 explorer crash with TortoiseCVS

Yes, the small crash dump was sent to the address listed by my colleague 
under the email address: [email protected]  Please check. 

Will attempt to send it to you from the temp directory as well. 

Regards,
Ashutosh Bhalerao

Head - Hoerbiger -KT Technical Services Division
3, Sapphire Park,
Mumbai-Pune Road, Shivajinagar,
Pune 411005
+91-96234-51047, +91-20-6605-4007 


From: 
"Arthur Barrett" <arthur.barrett-qn/[email protected]> 
To: 
<[email protected]> 
Cc: 
<tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org> 
Date: 
09/06/2011 05:05 PM 
Subject: 
RE: [TortoiseCVS] Windows 7 X64 explorer crash with TortoiseCVS




Ashu, 
  
I think the screenshot has a particular e-mail address clearly printed 
that you are supposed to contact. 
  
Did you send the crash dump?  I had a quick look and can't see anything 
with your name attached.  You should be able to find the crash dumps on 
the disk in the temp directory and send them to the supplied e-mail 
address. 
  
Regards, 
 
  
Arthur Barrett 
  
-----Original Message-----
From: [email protected] [
mailto:[email protected]] 
Sent: Wednesday, 8 June 2011 8:27 PM
To: Arthur Barrett
Cc: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
Subject: RE: [TortoiseCVS] Windows 7 X64 explorer crash with TortoiseCVS

Hi Arthur, 

Please see attached screenshot with the CVS Suite 2009.  Here the crash 
happens with all logins i.e. including the admin login that installed the 
software.   

In the open source Tortoise-CVS it only crashes for all logins other than 
the login that installed the software.  I have attached part of the error 
message.  Was having trouble taking a screenshot of the full error. 

Problem signature (taken from the machine) 

Event name:                 APPCRASH 
Application name:        Explorer.exe 
App version:                6.1.7600... 
Timestamp:                4aebab8d 
Fault module:                Tortoiseshell64.dll 
Fault module version:        1.12.5.6 
Timestamp:                4d3d6ce1 
Exception code:        c0000005 

The rest is in the screen shot below.  Hope that helps. 



Rgds, 
Ashu 

From: 
"Arthur Barrett" <arthur.barrett-qn/[email protected]> 
To: 
<[email protected]>, "Vincent Buonassisi" 
<[email protected]> 
Cc: 
<tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org> 
Date: 
02/06/2011 06:41 PM 
Subject: 
RE: [TortoiseCVS] Windows 7 X64 explorer crash with TortoiseCVS





Ashutosh/Vincent, 
 
SSPI and TortoiseCVS work OK on Windows 7 including Windows 7 x64.   
 
We have many customers using CVS Suite 2009 in exactly this combination. 
 
The community installers and software are maintained by the community and 
it sounds like you may have found some sort of bug, but as Torsten 
explained - we need more informationed, eg: the exact error message. 
 
Ashutosh - If right clicking the desktop crashes - on a new PC that sounds 
like something new.  Would you mind uninstalling TortoiseCVS and trying 
the 'CVS Suite 2009' trial?  This is a different 'build' and also a 
different 'version' of the same software, so that test wont help debug the 
12.5 release but it may help a little (if the suite crashes too then it 
will send us a crash dump whih we can analyze). 
 
Regards, 
 
 
Arthur 
 
-----Original Message-----
From: [email protected] [
mailto:[email protected]] 
Sent: Tuesday, 31 May 2011 9:21 PM
To: Arthur Barrett
Cc: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
Subject: RE: [TortoiseCVS] Windows 7 X64 explorer crash with TortoiseCVS

Hi Arthur, 

I installed the 1.12.5 version. 

No other Tortoises are installed.  Brand new machine from Dell with a 
fresh installation. 


Regards,
Ashutosh Bhalerao

Head - Hoerbiger -KT Technical Services Division
3, Sapphire Park,
Mumbai-Pune Road, Shivajinagar,
Pune 411005
+91-96234-51047, +91-20-6605-4007 
From: 
"Arthur Barrett" <arthur.barrett-qn/[email protected]> 
To: 
<[email protected]>, 
<tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org> 
Date: 
31/05/2011 04:08 PM 
Subject: 
RE: [TortoiseCVS] Windows 7 X64 explorer crash with TortoiseCVS






Ashu, 

Which version of TortoiseCVS did you install?  The latest version is 
1.12.5 

Do you have other tortoiseses installed (eg: TortoiseSVN?). 

Regards, 


Arthur 

-----Original Message-----
From: [email protected] [
mailto:[email protected]] 
Sent: Friday, 27 May 2011 5:59 PM
To: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
Subject: [TortoiseCVS] Windows 7 X64 explorer crash with TortoiseCVS

Hi, 

We have just received our new Windows 7 64 bit machines and are trying to 
install Tortoise CVS on that.  The machine is on a domain. 

The user who did the installation had administrative rights.  TortoiseCVS 
works ok with his login.   

The issue arises when another user with administrative rights logs on to 
the same machine.  The right click on the desktop crashes the explorer. 
The cause of the error is listed as the integration with the Tortoise 
shell.  The moment Tortoise is uninstalled, the error goes away. 

Any clues on how to overcome this? 

TIA, 

Rgds, 
Ashu

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