Re: Windows 7 X64 explorer crash with TortoiseCVS

"Arthur Barrett" <arthur.barrett-qn/[email protected]> Fri, 17 Jun 2011 21:56:27 +1100
Newsgroups	gmane.comp.version-control.cvs.tortoisecvs.user
Message-ID	<[email protected]>
 
Thanks to Ashu's help we've resovled this in CVS Suite 2009.  
http://march-hare.com/archive/cvs-suite-trial-2009-4192.msi
<http://march-hare.com/archive/cvs-suite-trial-2009-4192.msi>  
 
The main CVS Suite download page will be updated next week.
 
I have detailed the technical stuff in tortoisecvs-Bugs-3317822
 
Regards,
 
 
Arthur Barrett
 

	-----Original Message-----
	From: Arthur Barrett 
	Sent: Wednesday, 15 June 2011 2:49 PM
	To: [email protected]
	Cc: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
	Subject: Re: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS
	
	
	Ashu,
	 
	We've send you another installer to test, plus an updated
license.  I look forward to your test results.
	 
	Regards,
	 
	 
	Arthur Barrett
	 

		-----Original Message-----
		From: Arthur Barrett 
		Sent: Friday, 10 June 2011 4:20 PM
		To: [email protected]
		Cc: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
		Subject: Re: [TortoiseCVS] Windows 7 X64 explorer crash
with TortoiseCVS
		
		
		Ahsu,
		 
		I just got the crash dump(s) a minute ago.  I've checked
that and it's the same 'bug' as we have already addressed in Build 4185.
		 
		Yes - please uninstall the CVS Suite Trial and install
the new one - Build 4185.
		 
		I do not know if build 4185 will fix it, but it will
definitely give us more information. To help us diagnose and fix this
error please perform the following: 
		 
		1)
		Download and install this update:
	
http://march-hare.com/archive/cvs-suite-trial-2009-4185.msi
<http://march-hare.com/archive/cvs-suite-trial-2009-4185.msi> 
		 
		DO NOT USE 'custom install', instead choose either:
'client only' or 'client and server'.
		 
		2)
		
		If this build DOES NOT crash, please report the success
to the mailing list. Do NOT continue with any further steps below.
		 
		If this build DOES CRASH, please e-mail the crash dump
file to the e-mail address displayed in the crash dialog.  
		 
		3)
		Only if this build is crashing, enable the debug log on
your PC by setting these registry settings (assuming you have already
created c:\temp):
		 
		[HKEY_CURRENT_USER\Software\TortoiseCvs]
		"Debug TortoiseShell"=dword:00000000
		"Debug Logs"=dword:00000001
		"Log Directory"="C:\\Temp\\"
		 
		Reboot the PC.  Perform some tests that cause the crash,
then send the debug logs to the same e-mail address as the crash dump -
the one shown on the screen in the crash dialog.
		 
		 
		I look forward to your reply and also the crash dump and
debug logs.
		 
		Thanks,
		 
		 
		Arthur Barrett
		 
		 
		 
		Thanks,
		 
		 
		Arthur
		 

			-----Original Message-----
			From: [email protected]
[mailto:[email protected]] 
			Sent: Friday, 10 June 2011 3:01 PM
			To: Arthur Barrett
			Cc: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
			Subject: RE: [TortoiseCVS] Windows 7 X64
explorer crash with TortoiseCVS
			
			
			Hi Arthur, 
			
			I had sent the dump file directly to you
yesterday itself(not to the group).  It was in the format described by
you.  I will send it to the email address specified as well. 
			
			Now that I have installed the new version, I am
not sure if I am allowed to uninstall and reinstall again.  So not sure
if I can run the tests again on that machine. 
			
			Regards,
			Ashutosh Bhalerao
			
			Head - Hoerbiger -KT Technical Services Division
			3, Sapphire Park,
			Mumbai-Pune Road, Shivajinagar,
			Pune 411005
			+91-96234-51047, +91-20-6605-4007 
			
			
			
From: 	"Arthur Barrett" <arthur.barrett-qn/[email protected]> 
To: 	<[email protected]> 
Cc: 	<tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org> 
Date: 	10/06/2011 09:32 AM 
Subject: 	RE: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS	

  _____  




			Ashu, 
			  
			We definitely do NOT have your crash dump.  It
was not successfully recevied by the server (but we have other dumps
from the same day), and we have not recevied it by e-mail.  Do NOT send
the crash dump to this newsgroup - send it only to the email address
clearly displayed on the screen during the crash event.  The crash dump
file will be called something like this: 
			  
	
TortoiseShell-2[1][1].8.01.4072-USER-b904dedce590029-small.dmp.gz 
			  
			To help us diagnose and fix this error please
perform the following: 
			  
			1) 
			Download and install this update: 
	
http://march-hare.com/archive/cvs-suite-trial-2009-4185.msi
<http://march-hare.com/archive/cvs-suite-trial-2009-4185.msi>  
			  
			DO NOT USE 'custom install', instead choose
either: 'client only' or 'client and server'. 
			  
			2) 
			If this build DOES NOT crash, please report the
success to the mailing list. Do NOT continue with any further steps
below. 
			  
			If this build DOES CRASH, please e-mail the
crash dump file to the e-mail address displayed in the crash dialog.   
			  
			3) 
			Only if this build is crashing, enable the debug
log on your PC by setting these registry settings (assuming you have
already created c:\temp): 
			  
			[HKEY_CURRENT_USER\Software\TortoiseCvs]
			"Debug TortoiseShell"=dword:00000000
			"Debug Logs"=dword:00000001
			"Log Directory"="C:\\Temp\\" 
			  
			Reboot the PC.  Perform some tests that cause
the crash, then send the debug logs to the same e-mail address as the
crash dump - the one shown on the screen in the crash dialog. 
			  
			  
			I look forward to your reply and also the crash
dump and debug logs. 
			  
			Thanks, 
			  
			  
			Arthur Barrett 
			  
			-----Original Message-----
			From: [email protected]
[mailto:[email protected]
<mailto:[email protected]> ] 
			Sent: Thursday, 9 June 2011 10:49 PM
			To: Arthur Barrett
			Cc: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
			Subject: RE: [TortoiseCVS] Windows 7 X64
explorer crash with TortoiseCVS
			
			Yes, the small crash dump was sent to the
address listed by my colleague under the email address:
[email protected]  Please check. 
			
			Will attempt to send it to you from the temp
directory as well. 
			
			Regards,
			Ashutosh Bhalerao
			
			Head - Hoerbiger -KT Technical Services Division
			3, Sapphire Park,
			Mumbai-Pune Road, Shivajinagar,
			Pune 411005
			+91-96234-51047, +91-20-6605-4007 
			
			
From: 	"Arthur Barrett" <arthur.barrett-qn/[email protected]> 
To: 	<[email protected]> 
Cc: 	<tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org> 
Date: 	09/06/2011 05:05 PM 
Subject: 	RE: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS	

			
			
  _____  

			
			
			
			Ashu, 
			 
			I think the screenshot has a particular e-mail
address clearly printed that you are supposed to contact. 
			 
			Did you send the crash dump?  I had a quick look
and can't see anything with your name attached.  You should be able to
find the crash dumps on the disk in the temp directory and send them to
the supplied e-mail address. 
			 
			Regards, 
			 
			 
			Arthur Barrett 
			 
			-----Original Message-----
			From: [email protected]
[mailto:[email protected]
<mailto:[email protected]> ] 
			Sent: Wednesday, 8 June 2011 8:27 PM
			To: Arthur Barrett
			Cc: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
			Subject: RE: [TortoiseCVS] Windows 7 X64
explorer crash with TortoiseCVS
			
			Hi Arthur, 
			
			Please see attached screenshot with the CVS
Suite 2009.  Here the crash happens with all logins i.e. including the
admin login that installed the software.   
			
			In the open source Tortoise-CVS it only crashes
for all logins other than the login that installed the software.  I have
attached part of the error message.  Was having trouble taking a
screenshot of the full error. 
			
			Problem signature (taken from the machine) 
			
			Event name:                 APPCRASH 
			Application name:        Explorer.exe 
			App version:                6.1.7600... 
			Timestamp:                4aebab8d 
			Fault module:                Tortoiseshell64.dll

			Fault module version:        1.12.5.6 
			Timestamp:                4d3d6ce1 
			Exception code:        c0000005 
			
			The rest is in the screen shot below.  Hope that
helps. 
			
			
			
			Rgds, 
			Ashu 
			
From: 	"Arthur Barrett" <arthur.barrett-qn/[email protected]> 
To: 	<[email protected]>, "Vincent Buonassisi"
<[email protected]> 
Cc: 	<tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org> 
Date: 	02/06/2011 06:41 PM 
Subject: 	RE: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS	

			
			
			
  _____  

			
			
			
			Ashutosh/Vincent, 
			
			SSPI and TortoiseCVS work OK on Windows 7
including Windows 7 x64.   
			
			We have many customers using CVS Suite 2009 in
exactly this combination. 
			
			The community installers and software are
maintained by the community and it sounds like you may have found some
sort of bug, but as Torsten explained - we need more informationed, eg:
the exact error message. 
			
			Ashutosh - If right clicking the desktop crashes
- on a new PC that sounds like something new.  Would you mind
uninstalling TortoiseCVS and trying the 'CVS Suite 2009' trial?  This is
a different 'build' and also a different 'version' of the same software,
so that test wont help debug the 12.5 release but it may help a little
(if the suite crashes too then it will send us a crash dump whih we can
analyze). 
			
			Regards, 
			
			
			Arthur 
			
			-----Original Message-----
			From: [email protected]
[mailto:[email protected]
<mailto:[email protected]> ] 
			Sent: Tuesday, 31 May 2011 9:21 PM
			To: Arthur Barrett
			Cc: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
			Subject: RE: [TortoiseCVS] Windows 7 X64
explorer crash with TortoiseCVS
			
			Hi Arthur, 
			
			I installed the 1.12.5 version. 
			
			No other Tortoises are installed.  Brand new
machine from Dell with a fresh installation. 
			
			
			Regards,
			Ashutosh Bhalerao
			
			Head - Hoerbiger -KT Technical Services Division
			3, Sapphire Park,
			Mumbai-Pune Road, Shivajinagar,
			Pune 411005
			+91-96234-51047, +91-20-6605-4007 
From: 	"Arthur Barrett" <arthur.barrett-qn/[email protected]> 
To: 	<[email protected]>,
<tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org> 
Date: 	31/05/2011 04:08 PM 
Subject: 	RE: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS	

			
			
			
			
  _____  

			
			
			
			Ashu, 
			
			Which version of TortoiseCVS did you install?
The latest version is 1.12.5 
			
			Do you have other tortoiseses installed (eg:
TortoiseSVN?). 
			
			Regards, 
			
			
			Arthur 
			
			-----Original Message-----
			From: [email protected]
[mailto:[email protected]
<mailto:[email protected]> ] 
			Sent: Friday, 27 May 2011 5:59 PM
			To: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
			Subject: [TortoiseCVS] Windows 7 X64 explorer
crash with TortoiseCVS
			
			Hi, 
			
			We have just received our new Windows 7 64 bit
machines and are trying to install Tortoise CVS on that.  The machine is
on a domain. 
			
			The user who did the installation had
administrative rights.  TortoiseCVS works ok with his login.   
			
			The issue arises when another user with
administrative rights logs on to the same machine.  The right click on
the desktop crashes the explorer.  The cause of the error is listed as
the integration with the Tortoise shell.  The moment Tortoise is
uninstalled, the error goes away. 
			
			Any clues on how to overcome this? 
			
			TIA, 
			
			Rgds, 
			Ashu

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