Re: Windows 7 X64 explorer crash with TortoiseCVS

Ashu,
 
We've send you another installer to test, plus an updated license.  I
look forward to your test results.
 
Regards,
 
 
Arthur Barrett
 

	-----Original Message-----
	From: Arthur Barrett 
	Sent: Friday, 10 June 2011 4:20 PM
	To: [email protected]
	Cc: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
	Subject: Re: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS
	
	
	Ahsu,
	 
	I just got the crash dump(s) a minute ago.  I've checked that
and it's the same 'bug' as we have already addressed in Build 4185.
	 
	Yes - please uninstall the CVS Suite Trial and install the new
one - Build 4185.
	 
	I do not know if build 4185 will fix it, but it will definitely
give us more information. To help us diagnose and fix this error please
perform the following: 
	 
	1)
	Download and install this update:
	http://march-hare.com/archive/cvs-suite-trial-2009-4185.msi
<http://march-hare.com/archive/cvs-suite-trial-2009-4185.msi> 
	 
	DO NOT USE 'custom install', instead choose either: 'client
only' or 'client and server'.
	 
	2)
	
	If this build DOES NOT crash, please report the success to the
mailing list. Do NOT continue with any further steps below.
	 
	If this build DOES CRASH, please e-mail the crash dump file to
the e-mail address displayed in the crash dialog.  
	 
	3)
	Only if this build is crashing, enable the debug log on your PC
by setting these registry settings (assuming you have already created
c:\temp):
	 
	[HKEY_CURRENT_USER\Software\TortoiseCvs]
	"Debug TortoiseShell"=dword:00000000
	"Debug Logs"=dword:00000001
	"Log Directory"="C:\\Temp\\"
	 
	Reboot the PC.  Perform some tests that cause the crash, then
send the debug logs to the same e-mail address as the crash dump - the
one shown on the screen in the crash dialog.
	 
	 
	I look forward to your reply and also the crash dump and debug
logs.
	 
	Thanks,
	 
	 
	Arthur Barrett
	 
	 
	 
	Thanks,
	 
	 
	Arthur
	 

		-----Original Message-----
		From: [email protected]
[mailto:[email protected]] 
		Sent: Friday, 10 June 2011 3:01 PM
		To: Arthur Barrett
		Cc: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
		Subject: RE: [TortoiseCVS] Windows 7 X64 explorer crash
with TortoiseCVS
		
		
		Hi Arthur, 
		
		I had sent the dump file directly to you yesterday
itself(not to the group).  It was in the format described by you.  I
will send it to the email address specified as well. 
		
		Now that I have installed the new version, I am not sure
if I am allowed to uninstall and reinstall again.  So not sure if I can
run the tests again on that machine. 
		
		Regards,
		Ashutosh Bhalerao
		
		Head - Hoerbiger -KT Technical Services Division
		3, Sapphire Park,
		Mumbai-Pune Road, Shivajinagar,
		Pune 411005
		+91-96234-51047, +91-20-6605-4007 
		
		
		
From: 	"Arthur Barrett" <arthur.barrett-qn/[email protected]> 
To: 	<[email protected]> 
Cc: 	<tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org> 
Date: 	10/06/2011 09:32 AM 
Subject: 	RE: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS	

  _____  




		Ashu, 
		  
		We definitely do NOT have your crash dump.  It was not
successfully recevied by the server (but we have other dumps from the
same day), and we have not recevied it by e-mail.  Do NOT send the crash
dump to this newsgroup - send it only to the email address clearly
displayed on the screen during the crash event.  The crash dump file
will be called something like this: 
		  
	
TortoiseShell-2[1][1].8.01.4072-USER-b904dedce590029-small.dmp.gz 
		  
		To help us diagnose and fix this error please perform
the following: 
		  
		1) 
		Download and install this update: 
	
http://march-hare.com/archive/cvs-suite-trial-2009-4185.msi
<http://march-hare.com/archive/cvs-suite-trial-2009-4185.msi>  
		  
		DO NOT USE 'custom install', instead choose either:
'client only' or 'client and server'. 
		  
		2) 
		If this build DOES NOT crash, please report the success
to the mailing list. Do NOT continue with any further steps below. 
		  
		If this build DOES CRASH, please e-mail the crash dump
file to the e-mail address displayed in the crash dialog.   
		  
		3) 
		Only if this build is crashing, enable the debug log on
your PC by setting these registry settings (assuming you have already
created c:\temp): 
		  
		[HKEY_CURRENT_USER\Software\TortoiseCvs]
		"Debug TortoiseShell"=dword:00000000
		"Debug Logs"=dword:00000001
		"Log Directory"="C:\\Temp\\" 
		  
		Reboot the PC.  Perform some tests that cause the crash,
then send the debug logs to the same e-mail address as the crash dump -
the one shown on the screen in the crash dialog. 
		  
		  
		I look forward to your reply and also the crash dump and
debug logs. 
		  
		Thanks, 
		  
		  
		Arthur Barrett 
		  
		-----Original Message-----
		From: [email protected]
[mailto:[email protected]
<mailto:[email protected]> ] 
		Sent: Thursday, 9 June 2011 10:49 PM
		To: Arthur Barrett
		Cc: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
		Subject: RE: [TortoiseCVS] Windows 7 X64 explorer crash
with TortoiseCVS
		
		Yes, the small crash dump was sent to the address listed
by my colleague under the email address: [email protected]
Please check. 
		
		Will attempt to send it to you from the temp directory
as well. 
		
		Regards,
		Ashutosh Bhalerao
		
		Head - Hoerbiger -KT Technical Services Division
		3, Sapphire Park,
		Mumbai-Pune Road, Shivajinagar,
		Pune 411005
		+91-96234-51047, +91-20-6605-4007 
		
		
From: 	"Arthur Barrett" <arthur.barrett-qn/[email protected]> 
To: 	<[email protected]> 
Cc: 	<tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org> 
Date: 	09/06/2011 05:05 PM 
Subject: 	RE: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS	

		
		
  _____  

		
		
		
		Ashu, 
		 
		I think the screenshot has a particular e-mail address
clearly printed that you are supposed to contact. 
		 
		Did you send the crash dump?  I had a quick look and
can't see anything with your name attached.  You should be able to find
the crash dumps on the disk in the temp directory and send them to the
supplied e-mail address. 
		 
		Regards, 
		 
		 
		Arthur Barrett 
		 
		-----Original Message-----
		From: [email protected]
[mailto:[email protected]
<mailto:[email protected]> ] 
		Sent: Wednesday, 8 June 2011 8:27 PM
		To: Arthur Barrett
		Cc: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
		Subject: RE: [TortoiseCVS] Windows 7 X64 explorer crash
with TortoiseCVS
		
		Hi Arthur, 
		
		Please see attached screenshot with the CVS Suite 2009.
Here the crash happens with all logins i.e. including the admin login
that installed the software.   
		
		In the open source Tortoise-CVS it only crashes for all
logins other than the login that installed the software.  I have
attached part of the error message.  Was having trouble taking a
screenshot of the full error. 
		
		Problem signature (taken from the machine) 
		
		Event name:                 APPCRASH 
		Application name:        Explorer.exe 
		App version:                6.1.7600... 
		Timestamp:                4aebab8d 
		Fault module:                Tortoiseshell64.dll 
		Fault module version:        1.12.5.6 
		Timestamp:                4d3d6ce1 
		Exception code:        c0000005 
		
		The rest is in the screen shot below.  Hope that helps. 
		
		
		
		Rgds, 
		Ashu 
		
From: 	"Arthur Barrett" <arthur.barrett-qn/[email protected]> 
To: 	<[email protected]>, "Vincent Buonassisi"
<[email protected]> 
Cc: 	<tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org> 
Date: 	02/06/2011 06:41 PM 
Subject: 	RE: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS	

		
		
		
  _____  

		
		
		
		Ashutosh/Vincent, 
		
		SSPI and TortoiseCVS work OK on Windows 7 including
Windows 7 x64.   
		
		We have many customers using CVS Suite 2009 in exactly
this combination. 
		
		The community installers and software are maintained by
the community and it sounds like you may have found some sort of bug,
but as Torsten explained - we need more informationed, eg: the exact
error message. 
		
		Ashutosh - If right clicking the desktop crashes - on a
new PC that sounds like something new.  Would you mind uninstalling
TortoiseCVS and trying the 'CVS Suite 2009' trial?  This is a different
'build' and also a different 'version' of the same software, so that
test wont help debug the 12.5 release but it may help a little (if the
suite crashes too then it will send us a crash dump whih we can
analyze). 
		
		Regards, 
		
		
		Arthur 
		
		-----Original Message-----
		From: [email protected]
[mailto:[email protected]
<mailto:[email protected]> ] 
		Sent: Tuesday, 31 May 2011 9:21 PM
		To: Arthur Barrett
		Cc: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
		Subject: RE: [TortoiseCVS] Windows 7 X64 explorer crash
with TortoiseCVS
		
		Hi Arthur, 
		
		I installed the 1.12.5 version. 
		
		No other Tortoises are installed.  Brand new machine
from Dell with a fresh installation. 
		
		
		Regards,
		Ashutosh Bhalerao
		
		Head - Hoerbiger -KT Technical Services Division
		3, Sapphire Park,
		Mumbai-Pune Road, Shivajinagar,
		Pune 411005
		+91-96234-51047, +91-20-6605-4007 
From: 	"Arthur Barrett" <arthur.barrett-qn/[email protected]> 
To: 	<[email protected]>,
<tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org> 
Date: 	31/05/2011 04:08 PM 
Subject: 	RE: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS	

		
		
		
		
  _____  

		
		
		
		Ashu, 
		
		Which version of TortoiseCVS did you install?  The
latest version is 1.12.5 
		
		Do you have other tortoiseses installed (eg:
TortoiseSVN?). 
		
		Regards, 
		
		
		Arthur 
		
		-----Original Message-----
		From: [email protected]
[mailto:[email protected]
<mailto:[email protected]> ] 
		Sent: Friday, 27 May 2011 5:59 PM
		To: tortoisecvs-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
		Subject: [TortoiseCVS] Windows 7 X64 explorer crash with
TortoiseCVS
		
		Hi, 
		
		We have just received our new Windows 7 64 bit machines
and are trying to install Tortoise CVS on that.  The machine is on a
domain. 
		
		The user who did the installation had administrative
rights.  TortoiseCVS works ok with his login.   
		
		The issue arises when another user with administrative
rights logs on to the same machine.  The right click on the desktop
crashes the explorer.  The cause of the error is listed as the
integration with the Tortoise shell.  The moment Tortoise is
uninstalled, the error goes away. 
		
		Any clues on how to overcome this? 
		
		TIA, 
		
		Rgds, 
		Ashu

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