RE: Unistall error

Hi Doug,

Something weird happened with your uninstall.  We'd
like to take this offline and help figure it out.
Could you start by sending me your uninstall log
file?

%temp%\vault_uninstall.log 

Thanks,

--
Eric Sink
Software Craftsman
http://software.ericsink.com/
 
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Lott, Douglas
Sent: Monday, February 16, 2004 10:19 AM
To: [email protected]
Subject: [vault-list] Unistall error

After installing version 2.0, I navigated to the vaultservice site using IE
and noticed 1.2.2.740 was still installed.  I tried installing 2.0 again and
the same outcome was the same, so I am attempting to first uninstall Vault
through add/remove.  Unfortunately this is not working for me either.  I get
the following error:
 
Error 1721.  There is a problem with this Windows Installer package.  A
program required for this install to complete could not be run.  Contact
your support personnel or package vendor.
 
The title on the error message box is "SourceGear Vault Service."
 
Any suggestions on how to remove ver 1.2.2 and install ver 2.0?
 
Thanks,
 
doug lott | the home depot at-home services | senior web developer