RE: Corrupted files during transfer...

Hi, Per,

We don't know why the Linksys routers sometimes cause data corruption with 
SOS. But we've worked with Linksys technical support in the past and at one 
point had identified that versions of the firmware before 1.3 caused the 
problem.

The way to confirm that it's the router is to try to connect to SOS through 
a different way that doesn't have the router in its path.

We used to recommend upgrading to the latest router firmware, However, some 
firmware upgrades have re-introduced the problem. We've had users go back 
to an earlier version, if that version worked with no problems. I don't 
have any specifics other than try to try a different version of the 
firmware version. This link may help you:

http://www.hansenonline.net/Networking/linksysFW.html

Linda Bauer
SourceGear
Technical Support

visit our support forum at
http://support.sourcegear.com


At 10:17 AM 4/29/2004, Per Kreipke wrote:
>Linda,
>
>Yes, it is a LinkSys router, two of them in fact, one at either end. Sounds
>like you already have a solution.
>
>Thanks,
>Per
>
> > Hi, Per,
> >
> > Thanks for contacting Technical Support.
> >
> > Data corruption is a serious issue for us.  Therefore, if SOS is
> > causing the
> > file corruption, it is really important for us to figure out where the
> > problem lies.
> >
> > In the 6 year history of SourceOffSite, we have had a handful of reports
> > of data corruption and the culprit in all of those cases turned
> > out to be a
> > router
> > (LinkSys).
> >
> > By any chance, are your remote users using an AT&T cable modem or a
> > LinkSys router?
> >
> > In all those cases, the files were not corrupted using SOS when
> > the LinkSys
> > router was not an issue.
> >
> > I'd like to rule out the router or cable modem before we dig any deeper.
> >
> > Linda Bauer
> > SourceGear
> > Technical Support
> >
> > visit our support forum at
> > http://support.sourcegear.com
> >
> >
> > At 02:41 PM 4/28/2004, Per Kreipke wrote:
> > >I'm getting a really high percentage of corrupted files during project
> > >updates. SOS 3.5 doesn't tell me they were corrupted, it just leaves them
> > >that way and then stuff doesn't compile.
> > >
> > >Is there anything I can do to fix or diagnose the problem?
> > >
> > >Per
>
>
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