RE: Corrupted files during transfer...

Linda,

Thanks for getting back to me.

I see other info around the web about corrupted FTP transfers using Linksys
routers:

"Only FTP transfers are affected. Transfer through HTTP, network shares, etc
are all ok with no corruption"

Question: is that the transfer mechanism you're using?

Per

> Hi, Per,
>
> We don't know why the Linksys routers sometimes cause data
> corruption with
> SOS. But we've worked with Linksys technical support in the past
> and at one
> point had identified that versions of the firmware before 1.3 caused the
> problem.
>
> The way to confirm that it's the router is to try to connect to
> SOS through
> a different way that doesn't have the router in its path.
>
> We used to recommend upgrading to the latest router firmware,
> However, some
> firmware upgrades have re-introduced the problem. We've had users go back
> to an earlier version, if that version worked with no problems. I don't
> have any specifics other than try to try a different version of the
> firmware version. This link may help you:
>
> http://www.hansenonline.net/Networking/linksysFW.html
>
> Linda Bauer
> SourceGear
> Technical Support
>
> visit our support forum at
> http://support.sourcegear.com
>
>
> At 10:17 AM 4/29/2004, Per Kreipke wrote:
> >Linda,
> >
> >Yes, it is a LinkSys router, two of them in fact, one at either
> end. Sounds
> >like you already have a solution.
> >
> >Thanks,
> >Per
> >
> > > Hi, Per,
> > >
> > > Thanks for contacting Technical Support.
> > >
> > > Data corruption is a serious issue for us.  Therefore, if SOS is
> > > causing the
> > > file corruption, it is really important for us to figure out where the
> > > problem lies.
> > >
> > > In the 6 year history of SourceOffSite, we have had a handful
> of reports
> > > of data corruption and the culprit in all of those cases turned
> > > out to be a
> > > router
> > > (LinkSys).
> > >
> > > By any chance, are your remote users using an AT&T cable modem or a
> > > LinkSys router?
> > >
> > > In all those cases, the files were not corrupted using SOS when
> > > the LinkSys
> > > router was not an issue.
> > >
> > > I'd like to rule out the router or cable modem before we dig
> any deeper.
> > >
> > > Linda Bauer
> > > SourceGear
> > > Technical Support
> > >
> > > visit our support forum at
> > > http://support.sourcegear.com
> > >
> > >
> > > At 02:41 PM 4/28/2004, Per Kreipke wrote:
> > > >I'm getting a really high percentage of corrupted files
> during project
> > > >updates. SOS 3.5 doesn't tell me they were corrupted, it
> just leaves them
> > > >that way and then stuff doesn't compile.
> > > >
> > > >Is there anything I can do to fix or diagnose the problem?
> > > >
> > > >Per
> >
> >
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