Re: SOS 4.0.2 - Databases missing in client interface

Hi, Ani,

Usually the databases don't appear in the drop down because the SOS Server 
can't access them for some reason. You can check the log.txt file in the 
SOS Server directory for possible error message.

First, verify that the account used by the SOS Server service has access to 
the machine/drive/directory where each VSS database resides. You may have 
had a domain account configured with SOS 3.5.x; the new installation of SOS 
4.0 may be using the default, the Local System account.

If that doesn't work, I suggest reconfiguring the paths to the problem 
databases, using the Browse button in the SOS Server Manager.

If you continue to experience difficulty, send me a copy of the log.txt 
file in the SOS Server 
directory. 


Linda Bauer
SourceGear
Technical Support

visit our support forum at
http://support.sourcegear.com


At 05:45 AM 6/21/2004, Ani wrote:
>Hi,
>
>We did an upgrade from 3.5.3 to 4 for the SOS Server and client.
>There's a funny problem. Only a few of the databases are being
>displayed in the login window when we are trying to connect to the new
>server. We had copied the two files as instructed after installing the
>new version. Even though all the databases are being shown in the
>new server manager, the same databases are not being made available to
>the remote user when he is trying to connect using the new client. We
>even tried removing the database and adding it again, but it didn't
>work.
>
>Any ideas as to how this problem can be overcome?
>
>Thanks.
>
>Ani.
>
>
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