Automated Email From Websites to Customers

Jakob Nielsen's Alertbox for December 8 is now online at:
   http://www.useit.com/alertbox/20031208.html

Summary:
Transactional email can be a website's customer service ambassador,
but messages must first survive a ruthless selection process in the
user's in-box. Differentiating your message from spam is thus the first
duty of email design.

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Usability Week 2004 conference

   > USA: Orlando, San Francisco
   > Europe: London, Copenhagen
   > Australia: Melbourne

   > 3-day Intensive Camp: Usability in Practice
   > Web Usability 2004: brand-new research
   > 6 specialized 1-day tutorials, including intranets and newsletters

More info and full program:	
   http://www.nngroup.com/events

For the British event, we are trying something new: a residential event at
a nice training center west of London. There is an Underground station
nearby, but it's best to stay on-site to get the full immersive
experience: all usability, all the time. The venue is 6 miles from the
cottage where Milton completed "Paradise Lost" - not sure whether that's
symbolic for current websites and intranets.