Re: Metrics :: Usability Group Performance
Bill Killam <[email protected]>
| Newsgroups | gmane.comp.web.chi-web |
|---|---|
| Organization | User-Centered Design, Inc. |
| Message-ID | <00ed01c81643$f527df30$df779d90$@com> |
>Has anyone else successfully used metrics to measure the performance of their group? I can't tell if you mean you want to measure the performance of the staff who do usability work for you, the impact usability had had on end users, or the performance of end users doing their work. Are you trying to cost justify (or optimize) the usability group within Enterprise? Bill ------------------------------------------------------- Bill Killam, MA CHFP President, User-Centered Design, Inc. 20548 Deerwatch Place Ashburn, VA 20147 email: [email protected] Work/Fax: (703) 729-0998 Mobile: (703) 626-6318 Web: www.user-centereddesign.com -----Original Message----- From: ACM SIGCHI WWW Human Factors (Open Discussion) [mailto:[email protected]] On Behalf Of Belanger, Hugues Sent: Tuesday, October 23, 2007 12:44 PM To: [email protected] Subject: Metrics :: Usability Group Performance We will soon be tracking the performance of our usability group with metrics. We want to balance timeliness, cost, and quality of the products we develop. Finding a set of key metrics that will help drive the right behaviors (e.g. do things faster but without cutting corners) is essential. Has anyone else successfully used metrics to measure the performance of their group? Thanks, Hugues Belanger Manager :: Usability Architecture Enterprise Rent-A-Car ________________________________ CONFIDENTIALITY NOTICE: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed and may contain confidential and privileged information protected by law. If you received this e-mail in error, any review, use, dissemination, distribution, or copying of the e-mail is strictly prohibited. Please notify the sender immediately by return e-mail and delete all copies from your system. -------------------------------------------------------------- Tip of the Day: Forward out-of-office replies to mailto:[email protected] CHI-WEB: www.sigchi.org/web POSTINGS: mailto:[email protected] MODERATORS: mailto:[email protected] SUBSCRIPTION CHANGES & FAQ: www.sigchi.org/web/faq.html -------------------------------------------------------------- -------------------------------------------------------------- Tip of the Day: Postings must be in plain text CHI-WEB: www.sigchi.org/web POSTINGS: mailto:[email protected] MODERATORS: mailto:[email protected] SUBSCRIPTION CHANGES & FAQ: www.sigchi.org/web/faq.html --------------------------------------------------------------