Re: Metrics :: Usability Group Performance

Bill,
Generally speaking, we are trying to optimize our business value within Enterprise. We are no exception since every group is required to do it and will be competing for an award.

The performance of the staff is ultimately what I want to measure. I was thinking of the impact the usability staff has on end users could be a measure that we take into account. Likewise, so could user satisfaction, perceived ease of use, and perceived usefulness.

In a perfect world, I would like to be able to counter balance speed with doing the right thing. A priori, I do not have anything against measuring "doing the right thing" in terms of user metrics.

Regards,
-hugues

-----Original Message-----
From: Bill Killam [mailto:[email protected]]
Sent: Wednesday, October 24, 2007 8:44 AM
To: Belanger, Hugues; [email protected]
Subject: RE: Metrics :: Usability Group Performance

>Has anyone else successfully used metrics to measure the performance of
their group?

I can't tell if you mean you want to measure the performance of the staff who do usability work for you, the impact usability had had on end users, or the performance of end users doing their work.  Are you trying to cost justify (or optimize) the usability group within Enterprise?

Bill
-------------------------------------------------------
Bill Killam, MA CHFP
President, User-Centered Design, Inc.
20548 Deerwatch Place
Ashburn, VA 20147
email: [email protected]
Work/Fax: (703) 729-0998
Mobile: (703) 626-6318
Web: www.user-centereddesign.com


-----Original Message-----
From: ACM SIGCHI WWW Human Factors (Open Discussion) [mailto:[email protected]] On Behalf Of Belanger, Hugues
Sent: Tuesday, October 23, 2007 12:44 PM
To: [email protected]
Subject: Metrics :: Usability Group Performance

We will soon be tracking the performance of our usability group with metrics.

We want to balance timeliness, cost, and quality of the products we develop.
Finding a set of key metrics that will help drive the right behaviors (e.g.
do things faster but without cutting corners) is essential.

Has anyone else successfully used metrics to measure the performance of their group?

Thanks,

Hugues Belanger
Manager :: Usability Architecture
Enterprise Rent-A-Car



________________________________
CONFIDENTIALITY NOTICE: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed and may contain confidential and privileged information protected by law. If you received this e-mail in error, any review, use, dissemination, distribution, or copying of the e-mail is strictly prohibited. Please notify the sender immediately by return e-mail and delete all copies from your system.



    --------------------------------------------------------------
        Tip of the Day: Forward out-of-office replies to
                    mailto:[email protected]
     CHI-WEB: www.sigchi.org/web POSTINGS: mailto:[email protected]
              MODERATORS: mailto:[email protected]
       SUBSCRIPTION CHANGES & FAQ:  www.sigchi.org/web/faq.html
    --------------------------------------------------------------

    --------------------------------------------------------------
           Tip of the Day: Postings must be in plain text
     CHI-WEB: www.sigchi.org/web POSTINGS: mailto:[email protected]
              MODERATORS: mailto:[email protected]
       SUBSCRIPTION CHANGES & FAQ:  www.sigchi.org/web/faq.html
    --------------------------------------------------------------