RE: UI Design/UCD at Software Conferences?

Mark -

> I attended UPA 2004, the Usability Professionals Association 
> annual conference and went to an Agile-Interaction Design 
> tutorial by Jeff Patton...

It's Jeff Patton at OOPSLA too (the usage-centred design tutorial I
mentioned earlier). I'm hoping to be able to sit on it, but I am curious
to know if he talks much about user observation and other direct contact
with users? I know that Larry Constantine prefers what he calls
"contextualization" to doing user research and usability testing. What
is Patton's take on this?

Regards,

William

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