Re: Ecco not working under Windows 8.1

Thank you for your prompt response.  I understand the concept of being a
system admin.  I am the admin for this PC and the only user.  When right
clicking on the install file or on the desktop icon I do not see any
special options for an admin.

I'm not sure I am capable of using your detailed instructions to make ECCO
work under Windows 8.1.  Do you have a time frame for updating the
installer for brainless operation?

Thanks.  Lawrence


On Sat, Oct 19, 2013 at 2:33 PM, Friedhelm Dohmann <[email protected]> wrote:

>  *Lawrence ...
>
> Your problem is permission related. Microsoft added **an additional
> security layer in Windows 8.1.*
>
> Here in general is the installation procedure:
>
> Backup your EccoPro data files!
>
> Check on your operating system first, then download either the 32-bit
> version or the 64-bit version of standard EccoPro 4.01 or the improved
> EccoProX. Backup your Ecco data files to a different folder than the Ecco
> Program Folder. If you upgrade from an older EccoPro installation, if you
> manually copied EccoPro system files or if you tried a different Installer
> on the same system before using our new Installer please uninstall EccoPro.
> If there is no Uninstaller remove all EccoPro registry settings and program
> related files manually.
>
> To find all EccoPro program related files and settings for removal
> download the EccoPro UNINSTALLATION HELP file from our site. Important: The
> file reflects the locations of an installation in Windows XP. Do not use
> the UNINSTALLATION HELP file to install Ecco. Just use the included
> EccoFileSystem folder to find all EccoPro related installation files and
> settings for removal.
>
> The Vista/Windows 7 or 8 installations require different folder names. The
> NetManage ECCO PRO folder will be copied to:
> C:\ProgramData\Microsoft\Windows\Start Menu\Programs. Additionally, 64-bit
> installations require a different program folder for 32-bit programs.
> Instead of using the folder Program Files all necessary EccoPro program
> files will be copied to the sub-folder ECCO of the Program Files (x86)
> folder. After the new installation copy any of your old Ecco Data files
> into the main ECCO folder under Program Files (x86).*
>
> IMPORTANT: To set all permissions for file and folders you have to be an
> system administrator or run the Installer as "Administrator" by
> right-clicking the Installation file.
>
> *If you downloaded a 32-bit version replace the "64" characters below
> with the characters "32". The included "readme" file states:
>
> 1) Unzip the download to your local C-Drive using the default path and not
> to the Downloads folder!
> 2) The Installer "EccoPro 64 - Installation.msi" which when properly
> unzipped has to be in the "C:\EccoPro64" folder."
> 3) If not, create the "C:\EccoPro64" folder and copy the three unzipped
> files to that location.
> 4) Please start the 64-bit installation by double-clicking the "EccoPro 64
> - Installation.msi" in the "C:\EccoPro64" folder" the default path.
> 5) Do not remove the installation folder "C:\EccoPro64" once EccoPro is
> installed! Otherwise EccoPro will search that folder at start-up.*
>
> *There is a small delay when you start EccoPro. Because of the special
> Windows 7/8 64-bit permissions and some of the 16-bit supporting files used
> in EccoPro, the installation refers back to the "EccoPro 64 -
> Installation.msi" in the default installation folder "C:\EccoPro64". As a
> result you will get configuration messages each time you start EccoPro in a
> Windows 7 or Windows 8 64-bit environment.*
>
> Here are some important notes if you upgrade to Windows 8.1:
> **
> a- it is not possible to delete the EccoPro shortcut as a user
> b- it IS possible to delete the shortcut as an administrator
> c- it is NOT possible to make a new shortcut icon as a user. You get a
> registry error.
> d- It IS possible to make a new shortcut as administrator and it works
> properly
>
> A registry error is permission related. **Until we adjust our installer,
> we recommend to run EccoPro as a system administrator. Although
> "everyone" has all permissions to access the ecco folder, in Windows 8.1 *
> a*dditional users require administrative privileges. You have to
> explicitly add every single non admin user and give them all access rights
> to each folder used by EccoPro. This will solve it. After that you might
> create a shortcut for every non admin user.
> *
> Once you installed the latest version start EccoProX by clicking your
> Desktop icon. You will see a smaller EccoPro icon in your lower Taskbar.
> Right-Click the lower Taskbar icon and click “About Ecco Extension…” to
> discover the actual version number and many new program options.
> Additionally, the Control Panel under “Programs and Features” will give you
> the Publisher, the Installation Date and the real Version Number. To learn
> more about the improvements over the standard EccoPro 4.01 please open the
> Change Log “eccoprox.eco” in your Program Folder. To update future versions
> of EccoProX just visit http://eccopro.com/ecco-extension/ and download
> the most current version of "eccoext". Extract the files of the eccoext.7z
> download and put them into your EccoPro program folder.
>
> The Installer comes with Microsoft Help updates for Vista, Windows 7 and
> Windows 8. You find those files in their appropriate Installation folders
> in your program directory. Just execute the to your operating system
> related update and you are able to use the "Help" tab in EccoPro.*
>
> Reference:
>
>
> http://www.creativeservices.us/whmcs/knowledgebase/27/EccoProX-Installation-Instructions.html
> *
>
> Best,
>
> Friedhelm Dohmann
>  <http://www.compusol.org/>
>  <http://www.creativeservices.org/>
> www.creativeservices.org
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> www.eccopro.com
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>  On 10/19/2013 2:29 PM, [email protected] wrote:
>
>
>
> Upgraded to Windows 8.1.  When starting Ecco get the message:
>    Unhandled Registry Error (CFO)
>
> Uninstalled Ecco, downloaded latest install pkg from Creative Services (64
> bit without extensions), Reinstalled.
>
> Same error msg.
>
> I use Ecco all day long and am lost without it.
>
> Can it be fixed?
>
> Thanks.  Lawrence
>
>
>