Re: Ecco not working under Windows 8.1

Upgrade over existing Windows 8.  A new PC came with Windows 8 installed.
Started the Windows 8.1 upgrade from the windows store.

EccoPro was installed when I upgraded.  Used it for several months under
Win 8 before this upgrade.

Thanks.   Lawrence


On Sat, Oct 19, 2013 at 3:26 PM, Friedhelm Dohmann <[email protected]> wrote:

>  Lawrence ...
>
> Question: Did you used the Windows 8.1 upgrade over the existing Windows 8
> or a fresh installation on a brand-new system? Was EccoPro installed when
> you upgraded?
>
> As with any new software release which reaches the market, we do not
> recommend upgrading to Windows 8.1 until all the initial Microsoft bugs
> disappear.
>
> Friedhelm Dohmann
>  <http://www.compusol.org/>
>  <http://www.creativeservices.org/>
> www.creativeservices.org
> www.beaufortfilm.org
> www.eccopro.com
> P.O. Box 927
> Beaufort, SC 29901
> +1.843.522.2000
> Skype: fdohmann
> in Germany:
> Am Sonnenhang 3
> 58511 Lüdenscheid
> [image: LinkedIn] <http://www.linkedin.com/in/creativeservices>[image:
> Facebook] <http://www.facebook.com/EccoPro>[image: YouTube]<http://www.youtube.com/watch?v=3IQBNMDi5l8>
>
> Creative Design <http://www.creativeservices.org/> and Advanced Hosting
> Solutions <http://www.creativeservices.us/>
>
> The Home of EccoPro for Windows 7 & 8, Vista and XP 64-bit and 32-bit<http://www.eccopro.com/>
> P print only when necessary!
> CONFIDENTIALITY NOTICE: This email may contain confidential
> and privileged material for the sole use of the intended recipient(s).
> Any use, distribution or disclosure of content or the commercial use
> of photography or artwork without a written release is prohibited.
> If you have received this communication in error, please notify the
> sender immediately by email and delete the message and any
> file attachments from your computer. Thank you.
>  On 10/19/2013 4:11 PM, Lawrence wrote:
>
>
>  Thank you for your prompt response.  I understand the concept of being a
> system admin.  I am the admin for this PC and the only user.  When right
> clicking on the install file or on the desktop icon I do not see any
> special options for an admin.
>
>  I'm not sure I am capable of using your detailed instructions to make
> ECCO work under Windows 8.1.  Do you have a time frame for updating the
> installer for brainless operation?
>
> Thanks.  Lawrence
>
>
> On Sat, Oct 19, 2013 at 2:33 PM, Friedhelm Dohmann <[email protected]>wrote:
>
>>  *Lawrence ...
>>
>> Your problem is permission related. Microsoft added **an additional
>> security layer in Windows 8.1.*
>>
>> Here in general is the installation procedure:
>>
>> Backup your EccoPro data files!
>>
>> Check on your operating system first, then download either the 32-bit
>> version or the 64-bit version of standard EccoPro 4.01 or the improved
>> EccoProX. Backup your Ecco data files to a different folder than the Ecco
>> Program Folder. If you upgrade from an older EccoPro installation, if you
>> manually copied EccoPro system files or if you tried a different Installer
>> on the same system before using our new Installer please uninstall EccoPro.
>> If there is no Uninstaller remove all EccoPro registry settings and program
>> related files manually.
>>
>> To find all EccoPro program related files and settings for removal
>> download the EccoPro UNINSTALLATION HELP file from our site. Important: The
>> file reflects the locations of an installation in Windows XP. Do not use
>> the UNINSTALLATION HELP file to install Ecco. Just use the included
>> EccoFileSystem folder to find all EccoPro related installation files and
>> settings for removal.
>>
>> The Vista/Windows 7 or 8 installations require different folder names.
>> The NetManage ECCO PRO folder will be copied to:
>> C:\ProgramData\Microsoft\Windows\Start Menu\Programs. Additionally, 64-bit
>> installations require a different program folder for 32-bit programs.
>> Instead of using the folder Program Files all necessary EccoPro program
>> files will be copied to the sub-folder ECCO of the Program Files (x86)
>> folder. After the new installation copy any of your old Ecco Data files
>> into the main ECCO folder under Program Files (x86).*
>>
>> IMPORTANT: To set all permissions for file and folders you have to be an
>> system administrator or run the Installer as "Administrator" by
>> right-clicking the Installation file.
>>
>> *If you downloaded a 32-bit version replace the "64" characters below
>> with the characters "32". The included "readme" file states:
>>
>> 1) Unzip the download to your local C-Drive using the default path and
>> not to the Downloads folder!
>> 2) The Installer "EccoPro 64 - Installation.msi" which when properly
>> unzipped has to be in the "C:\EccoPro64" folder."
>> 3) If not, create the "C:\EccoPro64" folder and copy the three unzipped
>> files to that location.
>> 4) Please start the 64-bit installation by double-clicking the "EccoPro
>> 64 - Installation.msi" in the "C:\EccoPro64" folder" the default path.
>> 5) Do not remove the installation folder "C:\EccoPro64" once EccoPro is
>> installed! Otherwise EccoPro will search that folder at start-up.*
>>
>> *There is a small delay when you start EccoPro. Because of the special
>> Windows 7/8 64-bit permissions and some of the 16-bit supporting files used
>> in EccoPro, the installation refers back to the "EccoPro 64 -
>> Installation.msi" in the default installation folder "C:\EccoPro64". As a
>> result you will get configuration messages each time you start EccoPro in a
>> Windows 7 or Windows 8 64-bit environment.*
>>
>> Here are some important notes if you upgrade to Windows 8.1:
>> **
>> a- it is not possible to delete the EccoPro shortcut as a user
>> b- it IS possible to delete the shortcut as an administrator
>> c- it is NOT possible to make a new shortcut icon as a user. You get a
>> registry error.
>> d- It IS possible to make a new shortcut as administrator and it works
>> properly
>>
>> A registry error is permission related. **Until we adjust our installer,
>> we recommend to run EccoPro as a system administrator. Although
>> "everyone" has all permissions to access the ecco folder, in Windows 8.1
>> *a*dditional users require administrative privileges. You have to
>> explicitly add every single non admin user and give them all access rights
>> to each folder used by EccoPro. This will solve it. After that you might
>> create a shortcut for every non admin user.
>> *
>> Once you installed the latest version start EccoProX by clicking your
>> Desktop icon. You will see a smaller EccoPro icon in your lower Taskbar.
>> Right-Click the lower Taskbar icon and click “About Ecco Extension…” to
>> discover the actual version number and many new program options.
>> Additionally, the Control Panel under “Programs and Features” will give you
>> the Publisher, the Installation Date and the real Version Number. To learn
>> more about the improvements over the standard EccoPro 4.01 please open the
>> Change Log “eccoprox.eco” in your Program Folder. To update future versions
>> of EccoProX just visit http://eccopro.com/ecco-extension/ and download
>> the most current version of "eccoext". Extract the files of the eccoext.7z
>> download and put them into your EccoPro program folder.
>>
>> The Installer comes with Microsoft Help updates for Vista, Windows 7 and
>> Windows 8. You find those files in their appropriate Installation folders
>> in your program directory. Just execute the to your operating system
>> related update and you are able to use the "Help" tab in EccoPro.*
>>
>> Reference:
>>
>>
>> http://www.creativeservices.us/whmcs/knowledgebase/27/EccoProX-Installation-Instructions.html
>> *
>>
>> Best,
>>
>> Friedhelm Dohmann
>>  <http://www.compusol.org/>
>>  <http://www.creativeservices.org/>
>> www.creativeservices.org
>> www.beaufortfilm.org
>> www.eccopro.com
>> P.O. Box 927
>> Beaufort, SC 29901
>> +1.843.522.2000
>> Skype: fdohmann
>> in Germany:
>> Am Sonnenhang 3
>> 58511 Lüdenscheid
>> [image: LinkedIn] <http://www.linkedin.com/in/creativeservices>[image:
>> Facebook] <http://www.facebook.com/EccoPro>[image: YouTube]<http://www.youtube.com/watch?v=3IQBNMDi5l8>
>>
>> Creative Design <http://www.creativeservices.org/> and Advanced Hosting
>> Solutions <http://www.creativeservices.us/>
>>
>> The Home of EccoPro for Windows 7 & 8, Vista and XP 64-bit and 32-bit<http://www.eccopro.com/>
>> P print only when necessary!
>> CONFIDENTIALITY NOTICE: This email may contain confidential
>> and privileged material for the sole use of the intended recipient(s).
>> Any use, distribution or disclosure of content or the commercial use
>> of photography or artwork without a written release is prohibited.
>> If you have received this communication in error, please notify the
>> sender immediately by email and delete the message and any
>> file attachments from your computer. Thank you.
>>  On 10/19/2013 2:29 PM, [email protected] wrote:
>>
>>
>>
>> Upgraded to Windows 8.1.  When starting Ecco get the message:
>>    Unhandled Registry Error (CFO)
>>
>> Uninstalled Ecco, downloaded latest install pkg from Creative Services
>> (64 bit without extensions), Reinstalled.
>>
>> Same error msg.
>>
>> I use Ecco all day long and am lost without it.
>>
>> Can it be fixed?
>>
>> Thanks.  Lawrence
>>
>>
>>
>
>