Re: Ecco not working under Windows 8.1

Lawrence ...

Question: Did you used the Windows 8.1 upgrade over the existing Windows 
8 or a fresh installation on a brand-new system? Was EccoPro installed 
when you upgraded?

As with any new software release which reaches the market, we do not 
recommend upgrading to Windows 8.1 until all the initial Microsoft bugs 
disappear.

Friedhelm Dohmann
<http://www.compusol.org/>
<http://www.creativeservices.org/>
www.creativeservices.org <http://www.creativeservices.org/>
www.beaufortfilm.org <http://www.beaufortfilm.org/>
www.eccopro.com <http://www.eccopro.com/>
P.O. Box 927
Beaufort, SC 29901
+1.843.522.2000
Skype: fdohmann
in Germany:
Am Sonnenhang 3
58511 Lüdenscheid
LinkedIn <http://www.linkedin.com/in/creativeservices>Facebook 
<http://www.facebook.com/EccoPro>YouTube 
<http://www.youtube.com/watch?v=3IQBNMDi5l8>

Creative Design <http://www.creativeservices.org/> and Advanced Hosting 
Solutions <http://www.creativeservices.us/>

The Home of EccoPro for Windows 7 & 8, Vista and XP 64-bit and 32-bit 
<http://www.eccopro.com/>
Pprint only when necessary!
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On 10/19/2013 4:11 PM, Lawrence wrote:
> Thank you for your prompt response.  I understand the concept of being 
> a system admin.  I am the admin for this PC and the only user.  When 
> right clicking on the install file or on the desktop icon I do not see 
> any special options for an admin.
>
> I'm not sure I am capable of using your detailed instructions to make 
> ECCO work under Windows 8.1.  Do you have a time frame for updating 
> the installer for brainless operation?
>
> Thanks.  Lawrence
>
>
> On Sat, Oct 19, 2013 at 2:33 PM, Friedhelm Dohmann <[email protected] 
> <mailto:[email protected]>> wrote:
>
>     *Lawrence ...
>
>     Your problem is permission related. Microsoft added **an
>     additional security layer in Windows 8.1.*
>
>     Here in general is the installation procedure:
>
>     Backup your EccoPro data files!
>
>     Check on your operating system first, then download either the
>     32-bit version or the 64-bit version of standard EccoPro 4.01 or
>     the improved EccoProX. Backup your Ecco data files to a different
>     folder than the Ecco Program Folder. If you upgrade from an older
>     EccoPro installation, if you manually copied EccoPro system files
>     or if you tried a different Installer on the same system before
>     using our new Installer please uninstall EccoPro. If there is no
>     Uninstaller remove all EccoPro registry settings and program
>     related files manually.
>
>     To find all EccoPro program related files and settings for removal
>     download the EccoPro UNINSTALLATION HELP file from our site.
>     Important: The file reflects the locations of an installation in
>     Windows XP. Do not use the UNINSTALLATION HELP file to install
>     Ecco. Just use the included EccoFileSystem folder to find all
>     EccoPro related installation files and settings for removal.
>
>     The Vista/Windows 7 or 8 installations require different folder
>     names. The NetManage ECCO PRO folder will be copied to:
>     C:\ProgramData\Microsoft\Windows\Start Menu\Programs.
>     Additionally, 64-bit installations require a different program
>     folder for 32-bit programs. Instead of using the folder Program
>     Files all necessary EccoPro program files will be copied to the
>     sub-folder ECCO of the Program Files (x86) folder. After the new
>     installation copy any of your old Ecco Data files into the main
>     ECCO folder under Program Files (x86).*
>
>     IMPORTANT: To set all permissions for file and folders you have to
>     be an system administrator or run the Installer as "Administrator"
>     by right-clicking the Installation file.
>
>     *If you downloaded a 32-bit version replace the "64" characters
>     below with the characters "32". The included "readme" file states:
>
>     1) Unzip the download to your local C-Drive using the default path
>     and not to the Downloads folder!
>     2) The Installer "EccoPro 64 - Installation.msi" which when
>     properly unzipped has to be in the "C:\EccoPro64" folder."
>     3) If not, create the "C:\EccoPro64" folder and copy the three
>     unzipped files to that location.
>     4) Please start the 64-bit installation by double-clicking the
>     "EccoPro 64 - Installation.msi" in the "C:\EccoPro64" folder" the
>     default path.
>     5) Do not remove the installation folder "C:\EccoPro64" once
>     EccoPro is installed! Otherwise EccoPro will search that folder at
>     start-up.*
>
>     *There is a small delay when you start EccoPro. Because of the
>     special Windows 7/8 64-bit permissions and some of the 16-bit
>     supporting files used in EccoPro, the installation refers back to
>     the "EccoPro 64 - Installation.msi" in the default installation
>     folder "C:\EccoPro64". As a result you will get configuration
>     messages each time you start EccoPro in a Windows 7 or Windows 8
>     64-bit environment.*
>
>     Here are some important notes if you upgrade to Windows 8.1:
>     **
>     a- it is not possible to delete the EccoPro shortcut as a user
>     b- it IS possible to delete the shortcut as an administrator
>     c- it is NOT possible to make a new shortcut icon as a user. You
>     get a registry error.
>     d- It IS possible to make a new shortcut as administrator and it
>     works properly
>
>     A registry error is permission related. *****Until we adjust our
>     installer, we recommend to run EccoPro as a system administrator.
>     ***Although "everyone" has all permissions to access the ecco
>     folder, in Windows 8.1 *a***dditional users require administrative
>     privileges.** You have to explicitly add every single non admin
>     user and give them all access rights to each folder used by
>     EccoPro. This will solve it. After that you might create a
>     shortcut for every non admin user.
>     *
>     Once you installed the latest version start EccoProX by clicking
>     your Desktop icon. You will see a smaller EccoPro icon in your
>     lower Taskbar. Right-Click the lower Taskbar icon and click “About
>     Ecco Extension…” to discover the actual version number and many
>     new program options. Additionally, the Control Panel under
>     “Programs and Features” will give you the Publisher, the
>     Installation Date and the real Version Number. To learn more about
>     the improvements over the standard EccoPro 4.01 please open the
>     Change Log “eccoprox.eco” in your Program Folder. To update future
>     versions of EccoProX just visit http://eccopro.com/ecco-extension/
>     and download the most current version of "eccoext". Extract the
>     files of the eccoext.7z download and put them into your EccoPro
>     program folder.
>
>     The Installer comes with Microsoft Help updates for Vista, Windows
>     7 and Windows 8. You find those files in their appropriate
>     Installation folders in your program directory. Just execute the
>     to your operating system related update and you are able to use
>     the "Help" tab in EccoPro.*
>
>     Reference:
>
>     http://www.creativeservices.us/whmcs/knowledgebase/27/EccoProX-Installation-Instructions.html*
>
>     Best,
>
>     Friedhelm Dohmann
>     <http://www.compusol.org/>
>     <http://www.creativeservices.org/>
>     www.creativeservices.org <http://www.creativeservices.org/>
>     www.beaufortfilm.org <http://www.beaufortfilm.org/>
>     www.eccopro.com <http://www.eccopro.com/>
>     P.O. Box 927
>     Beaufort, SC 29901
>     +1.843.522.2000 <tel:%2B1.843.522.2000>
>     Skype: fdohmann
>     in Germany:
>     Am Sonnenhang 3
>     58511 Lüdenscheid
>     LinkedIn <http://www.linkedin.com/in/creativeservices>Facebook
>     <http://www.facebook.com/EccoPro>YouTube
>     <http://www.youtube.com/watch?v=3IQBNMDi5l8>
>
>     Creative Design <http://www.creativeservices.org/> and Advanced
>     Hosting Solutions <http://www.creativeservices.us/>
>
>     The Home of EccoPro for Windows 7 & 8, Vista and XP 64-bit and
>     32-bit <http://www.eccopro.com/>
>     Pprint only when necessary!
>     CONFIDENTIALITY NOTICE: This email may contain confidential
>     and privileged material for the sole use of the intended recipient(s).
>     Any use, distribution or disclosure of content or the commercial use
>     of photography or artwork without a written release is prohibited.
>     If you have received this communication in error, please notify the
>     sender immediately by email and delete the message and any
>     file attachments from your computer. Thank you.
>
>     On 10/19/2013 2:29 PM, [email protected] <mailto:[email protected]>
>     wrote:
>>
>>     Upgraded to Windows 8.1.  When starting Ecco get the message:
>>        Unhandled Registry Error (CFO)
>>
>>     Uninstalled Ecco, downloaded latest install pkg from Creative
>>     Services (64 bit without extensions), Reinstalled.
>>
>>     Same error msg.
>>
>>     I use Ecco all day long and am lost without it.
>>
>>     Can it be fixed?
>>
>>     Thanks.  Lawrence
>>
>
>
>