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gmane.comp.windows.eccopro |
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Nice job...
Tech support always seems to give up too easily. Takes dedication to navigate the tools that protect us too well....
Alan
Sent from my iPad
> On Jan 2, 2017, at 2:49 AM, Frank Nettleton [email protected] [eccopro] <[email protected]> wrote:
>
> [Attachment(s) from Frank Nettleton included below]
> As it happens, I solved this myself just yesterday.
>
> When the problem started the day before, I first sought confirmation from Friedhelm & Co. that the file McAfee had identified as a Trojan was not one in fact. He wasn't in a position to take full responsibility for my situation, but gave enough assurance -- overnight -- for me to tackle the problem. I'm most grateful for this.
>
> After trying a few things, I called the McAfee help line and had a remote-control session with them. The tech ended up telling me that if I wanted to use EccoX there was nothing I could do but turn the Real-Time Scanning function off all the time I was using it (!) -- which would of course greatly expose my computer to viruses and malware.
>
> I eventually figured out the following procedure:
>
> Went to McAfee Home>Virus and Spyware Protection& gt;Real-Time Scanning, clicked Turn Off -- set timer for 30 minutes.
> Went to Navigation>Features>Quarantined and Trusted Items>Quarantined Items, and Restored the quarantined file.
> Freshly downloaded EccoX from the CompuSol site to C\EccoPro64 -- not sure if this is always necessary, but it seemed to be in my case. n. B., this would not work till I had Uninstalled EccoX in Control Panel, and I needed to put in my Product Code for the reinstall.
> Reinstalled EccoX from C\EccoPro64
> Went to McAfee Home>Virus and Spyware Protection>Real-Time Scanning. I turned Real-Time Scanning back on -- otherwise it would not let me get to the Excluded Files section -- to see which, by the way, you have to collapse the Settings section.
> I was afraid Real-Time Scanning would quarantine the file again before I could take further action. But in the Excluded Files section I hit Add File, quickly browsed to C:\Program Files (x86)\ECCO\Eccoext.exe, and added that into the Excluded Files section.
>
> That did the trick. Here's a partial screenshot of how it looks in the end:
>
>
>
> I've rather dashed this off, so if anything is unclear, please feel free to get back to me.
>
> Best regards,
>
> Frank Nettleton
>
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>