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gmane.comp.windows.eccopro |
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Let me suggest Webroot Secure Anywhere again, inexpensive and very highly rated, little drain on the system and doesn't interfere with Ecco extension. Also much easier to use. You could remove McAfee with this installed or at least turn it off,
Alan
Sent from my iPad
> On Jan 6, 2017, at 5:39 PM, Frank Kleinschrodt [email protected] [eccopro] <[email protected]> wrote:
>
> Thanks so much for the suggestion.
>
> I was able to get the program to run using the Scan Off technique as well.
>
> My remaining issue is that my version of McAfee is delivered via ATT [free as part of my internet service] and the Add File option in Excluded Files is not present.
>
> Sounds like I need to either change Anti-Virus providers or limit Ecco Pro to occassional historical info retrieval.
>
> Unless someone else has a better idea...
>
>
>
> Sent from my Tab
>
>
> -------- Original message --------
> From: "Frank Nettleton [email protected] [eccopro]" <[email protected]>
> Date: 1/2/2017 1:49 AM (GMT-06:00)
> To: [email protected]
> Subject: [eccopro] Re: Fwd: McAfee messed my EccoProX file [1 Attachment]
>
>
> As it happens, I solved this myself just yesterday.
>
> When the problem started the day before, I first sought confirmation from Friedhelm & Co. that the file McAfee had identified as a Trojan was not one in fact. He wasn't in a position to take full responsibility for my situation, but gave enough assurance -- overnight -- for me to tackle the problem. I'm most grateful for this.
>
> After trying a few things, I called the McAfee help line and had a remote-control session with them. The tech ended up telling me that if I wanted to use EccoX there was nothing I could do but turn the Real-Time Scanning function off all the time I was using it (!) -- which would of course greatly expose my computer to viruses and malware.
>
> I eventually figured out the following procedure:
>
> Went to McAfee Home>Virus and Spyware Protect ion>Real-Time Scanning, clicked Turn Off -- set timer for 30 ! minutes.
> Went to Navigation>Features>Quarantined and Trusted Items>Quarantined Items, and Restored the quarantined file.
> Freshly downloaded EccoX from the CompuSol site to C\EccoPro64 -- not sure if this is always necessary, but it seemed to be in my case. n. B., this would not work till I had Uninstalled EccoX in Control Panel, and I needed to put in my Product Code for the reinstall.
> Reinstalled EccoX from C\EccoPro64
> Went to McAfee Home>Virus and Spyware Protection>Real-Time Scanning. I turned Real-Time Scanning back on -- otherwise it would not let me get to the Excluded Files section -- to see which, by the way, you have to collapse the Settings section.
> I was afraid Real-Time Scanning would quarantine the file again before I could take further action. But in the Excluded Files section I hit Add File, quickly browsed to C:\Program Files (x86)\ECCO\Eccoext.exe, and added that into the Excluded Files section.
>
> That did the trick. Here's a partial screenshot of how it looks in the end:
>
>
>
> I've rather dashed this off, so if anything is unclear, please feel free to get back to me.
>
> Best regards,
>
> Frank Nettleton
>
>
>