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gmane.comp.windows.eccopro |
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https://community.mcafee.com/thread/25593?tstart=0
Dump it.
========================
> On Jan 7, 2017, at 05:21, Frank Kleinschrodt [email protected] [eccopro] <[email protected]> wrote:
>
> By the way, in the ATT implementation of McAfee, I can't submit programs for them to analyze to clear their malware status. If anyone has that ability, I would appreciate if they could submit EccoProX so that eventually the problem gets resolved on their side.
>
>
>
> Sent from my Tab
>
>
> -------- Original message --------
> From: "Frank Kleinschrodt [email protected] [eccopro]" <[email protected]>
> Date: 1/6/2017 4:39 PM (GMT-06:00)
> To: [email protected]
> Subject: RE: [eccopro] Re: Fwd: McAfee messed my EccoProX file
>
>
> Thanks so much for the suggestion.
>
> I was able to get the program to run using the Scan Off technique as well.
>
> My remaining issue is that my version of McAfee is delivered via ATT [free as part of my internet service] and the Add File option in Excluded Files is not present.
>
> Sounds like I need to either change Anti-Virus providers or limit Ecco Pro to occassional historical info retrieval.
>
> Unless someone else has a better idea...
>
>
>
> Sent from my Tab
>
>
> -------- Original message --------
> From: "Frank Nettleton [email protected] [eccopro]" <[email protected]>
> Date: 1/2/2017 1:49 AM (GMT-06:00)
> To: [email protected]
> Subject: [eccopro] Re: Fwd: McAfee messed my EccoProX file [1 Attachment]
>
>
> As it happens, I solved this myself just yesterday.
>
> When the problem started the day before, I first sought confirmation from Friedhelm & Co. that the file McAfee had identified as a Trojan was not one in fact. He wasn't in a position to take full responsibility for my situation, but gave enough assurance -- overnight -- for me to tackle the problem. I'm most grateful for this.
>
> After trying a few things, I called the McAfee help line and had a remote-control session with them. The tech ended up telling me that if I wanted to use EccoX there was nothing I could do but turn the Real-Time Scanning function off all the time I was using it (!) -- which would of course greatly expose my computer to viruses and malware.
>
> I eventually figured out the following procedure:
>
> Went to McAfee Home>Virus and Spyware Protection>Real-Time Scanning, clicked Turn Off -- set timer for! 30 ! minutes.
> Went to Navigation>Features>Quarantined and Trusted Items>Quarantined Items, and Restored the quarantined file.
> Freshly downloaded EccoX from the CompuSol site to C\EccoPro64 -- not sure if this is always necessary, but it seemed to be in my case. n. B., this would not work till I had Uninstalled EccoX in Control Panel, and I needed to put in my Product Code for the reinstall.
> Reinstalled EccoX from C\EccoPro64
> Went to McAfee Home>Virus and Spyware Protection>Real-Time Scanning. I turned Real-Time Scanning back on -- otherwise it would not let me get to the Excluded Files section -- to see which, by the way, you have to collapse the Settings section.
> I was afraid Real-Time Scanning would quarantine the file again before I could take further action. But in the Excluded Files section I hit Add File, quickly browsed to C:\Program Files (x86)\ECCO\Eccoext.exe, and added that into the Excluded Files section.
>
> That did the trick. Here's a partial screenshot of how it looks in the end:
>
>
>
> I've rather dashed this off, so if anything is unclear, please feel free to get back to me.
>
> Best regards,
>
> Frank Nettleton
>
>
>