Re: A first for me

On Wed, 13 Oct 2010, joseph harris wrote:

> If you really want to have a right to refund in fiction books, then you must 
> clarify two things. First where the line should be drawn, and second how a 
> claim of misleading is to be judged.

Ok - quoting from a major national retailer...

     Merchandise must be returned within 90 days of purchase in unused, like-new condition.

     * Items purchased on homedepot.ca cannot be returned to our stores.
     * A copy of the customer receipt and original packing slip must accompany all returns.
     * A refund will be issued only to the original credit card.

There. That's what *other* businesses do. They accept that the *customer* is 
the best judge of whether or not the item should be returned. There is no 
'misleading' - there's only "this turns out not to be something I needed or 
wanted".

This is increasing what your customers have come to expect when they spend 
their dollars. What makes you so special that you can't do this too? You want 
their money, right? Why shouldn't you provide value in return? You can take 
their money and go buy a hammer - but if you decide it's the wrong hammer, you 
can return it for a refund. But ... you want to deny your customers that same 
capability.



: chris smith ::::::::::::::::::::::::::::::::::::::::::::::::::
: nihil tam munitum quod non expugnari pecunia possit - cicero :


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