Re: Re: Proposing an eBook Guaranty Association

I agree with Ms. Smith.  XoXo Publishing offers a replacement or a new ebook as long as a reciept is provided or  cleared via PayPal payment or other methods of payments used. In rare cases if itt's a corrupted file we also send them a bonus ebook. 
Gina Cianfarani, CP
http://www.facebook.com/pages/XoXo-Publishing/258678558724

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From: Ellen <champagnebooks-/[email protected]>
To: [email protected]
Sent: Monday, August 22, 2011 1:48:34 PM
Subject: [ebook-community] Re: Proposing an eBook Guaranty Association


    
 
Most ebook PUBLISHERS (not software providers) have no problem providing replacement ebooks if the reader can prove they've got a purchased copy, either by supplying a receipt, or having the book in the reader's online account at the publisher site. I've personally done this quite a few times when reader's have either lost book files, have a corrupted file or other reason for not being able to access their book.

Providing replacement copies is simply good customer service. Unfortunately, you can't legislate or force a company to provide it.

J. Ellen Smith
Publisher
Champagne Books

--- In [email protected], "Daniel P. B. Smith" <yahoogroups2006@...> wrote:

> eBook publishers ought to form an "eBook guaranty association" that pledges to provide you with replacement eBook copies when your eBook provider fails. 
> 
> Notice that it doesn't need to be Microsoft that does it. Any individual eBook publisher, large or small, could take it upon themselves to make a "permanency pledge," promising free replacement of eBooks if the old format becomes untenable. This would of course have the problem that it's good only for the business life of the publisher. Firms like L. L. Bean and Sears Craftsman promise lifetime free-replacement guarantees, why can't eBook publishers? 
> 
>

   
     

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