Re: Euromonitor Passport - Firefox issue

SMU Classification: Restricted

Hi Sharon,

Thank you for the testing. I will check with our vendor and see if they have any advice. I will update you again if I got any good news.

It's a bit tricky here, seems like Firefox does not support one of the features here but Chrome does. So I am not sure if we should play around with
the stanza...

Best Regards,
Dino Yeo
Library Specialist
SMU Libraries
Singapore Management University

From: Sharon Tait <[email protected]>
Sent: Monday, September 9, 2019 8:32 PM
To: Dino YEO <[email protected]>; [email protected]
Subject: Re: Euromonitor Passport - Firefox issue

Hi Dino
Confirmed I am seeing the same results as you with the page not loading and hanging with the squares.
Also did the same under tobacco..company profiles..same results
Everything seems fine up to that point.
Sharon
Sharon Tait
Seneca Libraries
Digital Resources and Systems

________________________________
From: EZproxy List <[email protected]<mailto:[email protected]>> on behalf of Dino YEO <[email protected]<mailto:[email protected]>>
Sent: Monday, September 9, 2019 4:51:02 AM
To: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>>
Subject: [EZPROXY-L] Euromonitor Passport - Firefox issue

[EXTERNAL EMAIL]


SMU Classification: Restricted

Hi all,

If you have Euromonitor Passport, could you help me do the following test?
You will only get this error in Firefox (desktop), it works well in Firefox mobile and Chrome.

Steps:

1.       From the main page, select "Industries" and then "Eyewear" on the top menu

2.       After new page is loaded, scroll down and look for "Company Profiles"

3.       Click onto "View All Profiles"

4.       From the result page, select any company name, for example, first one that appears "Al Amin Medical Instruments Co LLC in Eyewear (United Arab Emirates)"

5.       The following page will stop at the "tiny squares" blinking from left to right....

If you do not have this issue, could you share your stanza with me please?
Thank you.


Best Regards,
Dino Yeo
Library Specialist
SMU Libraries
Tel: +65 6828 0358

Singapore Management University
library.smu.edu.sg<http://library.smu.edu.sg/>
Our Passion, Our Commitment, Your Advantage


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