Re: Euromonitor Passport - Firefox issue

Hi Dino.

I am using FireFox 69.0 64 bit Windows 10 Enterprise v1803 build 17134.885

First, it took a long time, then the page displayed. Now it just comes up. EZproxy is configured to treat my IP address as off campus.

My stanza is the OCLC stanza dated 20190312 :-

Title Passport (Euromonitor International) (updated 20190312)
URL http://www.portal.euromonitor.com/portal/server.pt
HJ https://www.portal.euromonitor.com
HJ www.portal.euromonitor.com
HJ portal.euromonitor.com
DJ portal.euromonitor.com
DJ euromonitor.com
NeverProxy emportal.euromonitor.com
NeverProxy microservices.euromonitor.com
NeverProxy searchservice.euromonitor.com
NeverProxy search-service.euromonitor.com
Find //www.portal.euromonitor.com/
Replace //^pwww.portal.euromonitor.com^/

Best,

Laszlo.


________________________________
From: EZproxy List <[email protected]> on behalf of Dino YEO <[email protected]>
Sent: Tuesday, 10 September 2019 11:27 AM
To: [email protected] <[email protected]>
Subject: Re: [EZPROXY-L] Euromonitor Passport - Firefox issue


SMU Classification: Restricted



Hi Sharon,



Thank you for the testing. I will check with our vendor and see if they have any advice. I will update you again if I got any good news.



It’s a bit tricky here, seems like Firefox does not support one of the features here but Chrome does. So I am not sure if we should play around with

the stanza…



Best Regards,
Dino Yeo
Library Specialist
SMU Libraries
Singapore Management University



From: Sharon Tait <[email protected]>
Sent: Monday, September 9, 2019 8:32 PM
To: Dino YEO <[email protected]>; [email protected]
Subject: Re: Euromonitor Passport - Firefox issue



Hi Dino

Confirmed I am seeing the same results as you with the page not loading and hanging with the squares.

Also did the same under tobacco..company profiles..same results

Everything seems fine up to that point.

Sharon

Sharon Tait

Seneca Libraries

Digital Resources and Systems



________________________________

From: EZproxy List <[email protected]<mailto:[email protected]>> on behalf of Dino YEO <[email protected]<mailto:[email protected]>>
Sent: Monday, September 9, 2019 4:51:02 AM
To: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>>
Subject: [EZPROXY-L] Euromonitor Passport - Firefox issue



[EXTERNAL EMAIL]



SMU Classification: Restricted



Hi all,



If you have Euromonitor Passport, could you help me do the following test?

You will only get this error in Firefox (desktop), it works well in Firefox mobile and Chrome.



Steps:

1.       From the main page, select “Industries” and then “Eyewear” on the top menu

2.       After new page is loaded, scroll down and look for “Company Profiles”

3.       Click onto “View All Profiles”

4.       From the result page, select any company name, for example, first one that appears “Al Amin Medical Instruments Co LLC in Eyewear (United Arab Emirates)”

5.       The following page will stop at the “tiny squares” blinking from left to right….



If you do not have this issue, could you share your stanza with me please?

Thank you.





Best Regards,
Dino Yeo
Library Specialist
SMU Libraries
Tel: +65 6828 0358

Singapore Management University
library.smu.edu.sg<https://protect-au.mimecast.com/s/E7CCC2xMRkURVM9QSnraNg?domain=library.smu.edu.sg>

Our Passion, Our Commitment, Your Advantage





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