Re: ProQuest eBook read online issue?

SMU Classification: Restricted

Hi Sharon,

Oh I see… ok noted. We will advise our user to download the book instead of reading it online.
Thank you very much for your information ☺

Best Regards,
Dino Yeo
Library Specialist
SMU Libraries
Singapore Management University

From: Robinson, Sharon <[email protected]>
Sent: Thursday, 3 October 2019 3:27 pm
To: Dino YEO <[email protected]>; [email protected]
Subject: RE: ProQuest eBook read online issue?

Hi Dino,

We use Shibboleth for Ebook Central. My colleague in acquisitions received this from Proquest a couple of days ago:

“EPUB titles should now be available to be read online with our EPUB reader which is why you are able to see the read online and download button. This became available 9/26/19 and it was so new I did not put two and two together so my apologies. There are issues we are working on and the error you received is one of them. Meanwhile we do advise to download the ebook as you have done. We hope to have this issue resolved asap.”

I’ve just tested the title we reported and am still seeing a blank page.

Regards,

Sharon

From: EZproxy List <[email protected]<mailto:[email protected]>> On Behalf Of Dino YEO
Sent: 03 October 2019 07:19
To: [email protected]<mailto:[email protected]>
Subject: [EZPROXY-L] ProQuest eBook read online issue?

​

CAUTION: This email originated from outside Edinburgh Napier University. Do not follow links or open attachments if you doubt the authenticity of the sender or the content.

SMU Classification: Restricted

Hi all,

Could someone try to replicate and see if you can get the same error?


1.       Go to Proquest Ebook Central, off-campus

2.       Search for this title “Self-Care for College Students : From Orientation to Graduation”

3.       Click onto the title of the first result

4.       Select “Read Online” on the left side

5.       Did you get an Alert message saying “Error! There was a problem. Please refresh and try again”

I wonder if this is an ezproxy issue or the lack of “third-party software” which is printed under Availability?
I am able to “Download Book” but not “Read Online” and it happens on this title only, so far.


Best Regards,
Dino Yeo
Library Specialist
SMU Libraries
Singapore Management University


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