Re: Taylor Francis eBooks

Hi All,

Does anyone have the solution to this Taylor and Fracis eBook problem?

Currently we can view the full text online for the ebooks, but the
following type of error is displayed for pdf download:
1. Firefox: "We can’t connect to the server at
s3-euw1-ap-pe-ws4-capi2-distribution-p-s3-eu-west-1-amazonaws-com.ezproxy.lib.monash.edu.au
"

2. Internet Explorer: " Cannot reach this page

   - Make sure the web address
   https://s3-euw1-ap-pe-ws4-capi2-distribution-p-s3-eu-west-1-amazonaws-com.ezproxy.lib.monash.edu.au
is
   correct"

3.Google Chrome : "This site can’t be
reacheds3-euw1-ap-pe-ws4-capi2-distribution-p-s3-eu-west-1-amazonaws-com.ezproxy.lib.monash.edu.au’s
server IP address could not be found.
Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN"

We run EZproxy 6.3.5and have OCLC's latest stanza
<https://help.oclc.org/Library_Management/EZproxy/Database_stanzas/Taylor_Francis_eBooks>

Thanks,
Carmen

*SZILAGYI, CARMEN*
Librarian, Electronic Resources

*IRD, Library* | Monash University
40 Exhibition Walk, Wellington Road
Clayton, Vic. 3800, Australia

T: +61 3 9905 2653 <+61+3+9905+2653>
E: [email protected]
monash.edu

CRICOS Provider: Monash University 00008C/01857J

We acknowledge and pay respects to the Elders and Traditional Owners of the
land on which our four Australian campuses stand. Information for
Indigenous Australians <https://www.monash.edu/indigenous-australians>

On Tue, 1 Oct 2019 at 00:21, Kirsten Davis <[email protected]> wrote:

> Hi Eric,
>
>
>
> That neverproxy is from the current T&F ebooks stanza:
>
>
>
> AnonymousURL +https://api.taylorandfrancis.com/*
>
> AnonymousURL +https://api.taylorfrancis.com/*
>
> AnonymousURL +https://events.taylorandfrancis.com/*
>
> AnonymousURL +https://secure.taylorandfrancis.com/*
>
> AnonymousURL +https://secure.taylorfrancis.com/*
>
> Title Taylor Francis eBooks (updated 20190322)
>
> HTTPHeader -request -process authtoken
>
> HTTPHeader -request -process Origin
>
> URL https://www.taylorfrancis.com
>
> HJ www.taylorfrancis.com
>
> HJ https://taylorfrancis.com
>
> HJ taylorfrancis.com
>
> HJ https://api.taylorandfrancis.com
>
> HJ api.taylorandfrancis.com
>
> HJ https://api.taylorfrancis.com
>
> HJ api.taylorfrancis.com
>
> HJ https://events.taylorandfrancis.com
>
> HJ events.taylorandfrancis.com
>
> HJ https://accounts.taylorfrancis.com
>
> HJ accounts.taylorfrancis.com
>
> HJ https://secure.taylorfrancis.com
>
> HJ secure.taylorfrancis.com
>
> HJ https://secure.taylorandfrancis.com
>
> HJ secure.taylorandfrancis.com
>
> DJ taylorandfrancis.com
>
> DJ taylorfrancis.com
>
> NeverProxy
> s3-euw1-ap-pe-ws4-capi2-distribution-p.s3-eu-west-1.amazonaws.com
>
> Find http-equiv="Content-Security-Policy"
>
> Replace http-equiv="X-Content-Security-Policy"
>
> NeverProxy api.google.com
>
> NeverProxy fonts.google.com
>
> NeverProxy googletagmanager.com
>
> AnonymousURL -*
>
>
>
> We’re not using amazonaws as our proxy domain—our vortex3.uco.edu is
> being stuck onto the end of the pdf download URL when users click the
> button to download.
>
>
>
> skd
>
>
>
> *From:* Eric Wheeler <[email protected]>
> *Sent:* Friday, September 27, 2019 6:57 PM
> *To:* Kirsten Davis <[email protected]>
> *Cc:* [email protected]
> *Subject:* Re: [EZPROXY-L] Taylor Francis eBooks
>
>
>
> Not sure if I'm understanding the problem here, but I wouldn't use an *.
> amazonaws.com domain as your EZproxy domain. Instead, register your own
> personal domain that makes sense for your environment and set it up
> properly in Amazon's Route53.
>
>
>
> *Eric Wheeler*
>
> *Simpson University*
> *Director of Library Services*
> *[email protected]* <[email protected]>
> *530.226.4943*
>
>
>
>
>
>
>
>
>
> On Fri, Sep 27, 2019 at 1:12 PM Kirsten Davis <[email protected]> wrote:
>
> Hi all,
>
>
>
> We’re now seeing this same problem, with the 1.amazonaws URL for
> downloading PDFs (that’s in the stanza as neverproxy) returning a “site
> cannot be reached” error. Also, our proxy is quite clearly being stuck onto
> the end of the amazonaws url.
>
>
>
> So it’s: NeverProxy
> s3-euw1-ap-pe-ws4-capi2-distribution-p.s3-eu-west-1.amazonaws.com
>
>
>
> But what we see when trying to download is:
> s3-euw1-ap-pe-ws4-capi2-distribution-p-s3-eu-west-1-amazonaws-com.vortex3.uco.edu
>
>
>
> For us, everything else works fine. Off-campus students are able to access
> the books on T&F’s site; they just can’t download the PDF.
>
>
>
> Did anyone perhaps send Josh an off-list solution to this?
>
>
>
> skd
>
>
>
> *From:* EZproxy List <[email protected]> *On Behalf Of *Kira Shen
> *Sent:* Thursday, September 12, 2019 5:38 PM
> *To:* [email protected]
> *Subject:* Re: [EZPROXY-L] Taylor Francis eBooks
>
>
>
> Hi Josh,
>
>
>
> I have a quite look at our access to T&F ebook, everything seems working
> at our end. Is there a particular title you have the access issue? Or, your
> access issue happened after particular access steps? If so, let me know and
> I am happy to test the same titles or steps at my end.
>
>
>
>
>
> Regards,
>
>
>
> Kira
>
>
>
>
>
> *Kira Shen *
>
> Resources & Discovery Librarian
>
> Library | Building 16
>
> University of Wollongong NSW 2522 Australia
>
> *T* +61 2 4221 5016
> https://www.uow.edu.au/library | Facebook
> <https://www.facebook.com/UOWLibrary> | Twitter
> <https://twitter.com/UOW_Library>
>
>
>
> University of Wollongong CRICOS: 00102E
> NOTICE: This email is intended for the addressee name and may contain
> confidential information. If you are not the intended recipient, please
> delete it and notify the sender. Please consider the environment before
> printing this email.
>
>
>
>
>
>
>
> *From:* EZproxy List <[email protected]> *On Behalf Of *GARRIS,
> JOSHUA
> *Sent:* Friday, 13 September 2019 3:43 AM
> *To:* [email protected]
> *Subject:* [EZPROXY-L] Taylor Francis eBooks
>
>
>
> Hello All,
>
>
>
> I am currently attempting to resolve an access issue with our Taylor &
> Francis eBooks and I am wondering if others are having the same issue.  I
> am currently using the most recent stanza, but my testing indicates that
> the included NeverProxy line is not working as intended and my users are
> receiving a “This site can’t be reached” error.  Based on the URL that is
> presented the NeverProxy statement is not working.  I have already moved
> the stanza to top to account for conflicting stanzas and that had no
> impact.  Taylor & Francis reports that they have exhausted their
> troubleshooting and I should reach out to OCLC for assistance.
>
>
>
> Any thoughts/recommendations?
>
>
>
>
>
> --Josh
>
>
>
> Joshua Garris
>
> Systems Administration Librarian
>
> Thomas Cooper Library
>
> University of South Carolina
>
> [email protected]
>
> 803.777.7168
>
>
>
>
>
>
>
>
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