Re: Emerald.com refused your connection message

Hi Joe

Hmm, does your hosted service use IPv6 at all?

This issue was fixed by using the Interface directive specifying the EZproxy server's IP address. We don't need to use the Reset Authentication button at the top of Emerald Insight. I don't get any connection refused messages since the fix was implemented:
Interface xxx.xxx.xxx.xxx 

[this directive is declared globally by script rather than my configuring it on the relevant stanzas like Emerald and IEEE because we have a production and a staging server and the directive's IP address needs to be discrete - probably not pertinent to hosted EZproxy customers]. 

We're self-hosted on EZproxy 6.4.4 GA. The stanza I have configured includes liblynx rather than declaring that particular host on a separate stanza:

T Emerald Insight
# URL changed to www.emerald.com from 2019-06-29 DB
U https://www.emerald.com/insight
HJ https://emerald.com
HJ http://emeraldinsight.com
HJ https://emeraldinsight.com
H http://www.emerald.com
HJ https://www.emerald.com
HJ http://www.emeraldinsight.com
HJ https://www.emeraldinsight.com
# no subscription to Management First
HJ http://first.emeraldinsight.com
HJ https://first.emeraldinsight.com
DJ emeraldat50.com
DJ emeraldfoundation.org.uk
DJ emeraldgroup.com
DJ emeraldgrouppublishing.com
DJ emeraldinsight.com
DJ emeraldpublishing.com
DJ managementfirst.com
# added for PDF authn(?) db 2019-07-16
HJ https://connect.liblynx.com
HJ http://connect.liblynx.com
DJ liblynx.com


Kind regards,
Dom Benson
Analytics & Discovery Officer, Library, Information Services
Brunel University London | T +44(0)1895 266143



-----Original Message-----
From: EZproxy List <[email protected]> On Behalf Of Library Systems
Sent: 21 October 2019 15:10
To: [email protected]
Subject: Re: [EZPROXY-L] Emerald.com refused your connection message

Hi all,

Did anyone get a resolution to this? We followed Simon's (Emerald Test Lead) advice but are still getting:

Connection refused by www.emerald.com, please try again later.

...intermittently when routing via EZProxy.

We are navigating to https://www.emerald.com/insight from our starting point URL and our stanzas looks like:

Interface (EZProxy IP address) 

Title Emerald (OCLC IncludeFile updated 20190624) URL https://www.emerald.com/insight HJ https://www.emerald.com HJ www.emerald.com DJ emerald.com

Interface (EZProxy IP address) 

Title LibLynx (IncludeFile Updated 20190624) URL https://connect.liblynx.com HJ connect.liblynx.com DJ liblynx.com

(though we are a hosted EZProxy customer, so rely on customer support for changes)

Hoping someone out there found a fix!

Thanks,
Joe

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