Re: EZproxy cannot establish a secure connection...

Hi Kirsten,

I have seen issues on Apple devices when the Certificate Authority Chain is not filled in, mainly with iOS, so not sure if this is related to your issue.

Thanks,
Nathan

This message has been marked as Medtronic Controlled

From: EZproxy List <[email protected]> On Behalf Of Kirsten Burkitt
Sent: Tuesday, October 29, 2019 11:31 PM
To: [email protected]
Subject: [EXTERNAL] [EZPROXY-L] EZproxy cannot establish a secure connection...

Hello

I am hoping someone can shed some light on an issue we have been having for the last few months.

Many users, particularly those using Macs or MacBooks (but not iPhones) with Safari are getting the following message:

[cid:[email protected]]

It is not limited to Summon, but is occurring (at times) with every resource we have (journals, books etc.), and every publisher Ovid, Sage, Springer, Elsevier, ProQuest etc. We have never seen the error on site (not through EZproxy).

Using Chrome (or Firefox) helps many, but not all. And it sometimes occurs with pcs (any browser), not just Apple devices. And some of those using Apple devices, and Safari never see the error.

Many users have no problems at all.

This problem began when we launched a new website. Nothing significant changed, certainly none of the links, and the EZproxy server was not changed at all.

Could it be a specific browser version issue? Or a combination of browsers and devices? But it seems odd that it appears to only be affecting our users, as no one else in EZproxy-land has reported a similar issue. We have contacted OCLC, but we don't have a solution as yet.

Has anyone seen anything like this? Does anyone have any suggestions/thoughts?

Thank you

Kirsten

Kirsten Burkitt
BA, GradDipInfServ(wDistn), AALIA (CP) Health Librarian
Electronic Services Librarian
Library and Information Department
Fellowship and Standards Division
Available Mondays, Wednesdays and Thursdays


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