Re: No access to Springer resources via the proxy

Hi Ryan,

Springer is working ok for us at CSU. Like Tracey, I would suggest checking that Springer has your IP ranges set up correctly or if its anything like here, our IT guys like to spring firewall changes on us which often plays havoc, could that be the culprit?

Regards,

Andrew Press
Team Manager eResources and Acquisitions (acting) | Division of Library Services
Charles Sturt University
Panorama Ave
Bathurst NSW 2795
Tel: +61 2 6338 6535
Email: [email protected]<mailto:[email protected]> |www.csu.edu.au<http://www.csu.edu.au/>

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From: EZproxy List [mailto:[email protected]] On Behalf Of Tracey Reeves
Sent: Friday, 1 November 2019 10:44 AM
To: [email protected]
Subject: Re: [EZPROXY-L] No access to Springer resources via the proxy

Hi Ryan,

I've tried spot checking a few books and journals via EZProxy and all seems to be OK as far as I can see.

Could the proxy IP/other IP addresses be blocked or not configured correctly in your admin account?

Kind regards,

Tracey

Tracey Reeves
Licensing & Access Librarian

Collections & Discovery Services, Barr Smith Library
The University of Adelaide
Adelaide SA 5005

Tel: +61 8 8313 4536
Email: [email protected]<mailto:%[email protected]>

CRICOS Provider Number 00123M

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From: EZproxy List <[email protected]<mailto:[email protected]>> On Behalf Of Ryan McLean
Sent: Friday, 1 November 2019 9:58 AM
To: [email protected]<mailto:[email protected]>
Subject: [EZPROXY-L] No access to Springer resources via the proxy

Hi there,

We seem to be having some major problems with Springer today.  We are locked out when trying to view any Springer journal or book titles when logging in via EZ Proxy. We are not getting any "broken proxy" messages, just no access.
Getting access when on campus and not entering the website via EZ Proxy works sometimes.
We are using the latest OCLC version of the Springer stanza, and we have checked with Springer and confirmed that this is correct. We have one extra host but I can't see that causing problems.
Here is the stanza we are using:

Title SpringerLink
URL https://link.springer.com<http://antispam.csu.edu.au:32224/?dmVyPTEuMDAxJiZmNWUzYmVmOTRmYzZhMGZhYT01REJCNzIyQl83NjEwNV8xMjc1Nl8xJiY0N2U0NjVlNDQ5OGJjN2U9MTMzMyYmdXJsPWh0dHBzJTNBJTJGJTJGbGluayUyRXNwcmluZ2VyJTJFY29t>
HJ http://connect.springerpub.com<http://antispam.csu.edu.au:32224/?dmVyPTEuMDAxJiZmNWUzYmVmOTA2ZDNhMGI2YT01REJCNzIyQl83NjEwNV8xMjc1Nl8xJiY3Nzk0NjUwMDk5ZmUyN2Y9MTMzMyYmdXJsPWh0dHAlM0ElMkYlMkZjb25uZWN0JTJFc3ByaW5nZXJwdWIlMkVjb20=>
HJ link.springer.com
HJ rd.springer.com
HJ www.link.springer.com<http://antispam.csu.edu.au:32224/?dmVyPTEuMDAxJiZmNWUzYmVmOTA2ZDNhMGEyYj01REJCNzIyQl83NjEwNV8xMjc1Nl8xJiZmNjAwNjU5MDM4NWE3MjI9MTMzMyYmdXJsPWh0dHAlM0ElMkYlMkZ3d3clMkVsaW5rJTJFc3ByaW5nZXIlMkVjb20=>
HJ www.springerlink.com<http://antispam.csu.edu.au:32224/?dmVyPTEuMDAxJiZmNWUzYmVmOTA2ZDNhMGEyYj01REJCNzIyQl83NjEwNV8xMjc1Nl8xJiZmNjAwNjQ2MWE5OWE1NjI9MTMzMyYmdXJsPWh0dHAlM0ElMkYlMkZ3d3clMkVzcHJpbmdlcmxpbmslMkVjb20=>
HJ https://rd.springer.com<http://antispam.csu.edu.au:32224/?dmVyPTEuMDAxJiZmNWUzYmVmOTRmYzZhMGZhYj01REJCNzIyQl83NjEwNV8xMjc1Nl8xJiZhNzMwNjQ2MWE5OWE1NjI9MTMzMyYmdXJsPWh0dHBzJTNBJTJGJTJGcmQlMkVzcHJpbmdlciUyRWNvbQ==>
HJ https://www.link.springer.com<http://antispam.csu.edu.au:32224/?dmVyPTEuMDAxJiZmNWUzYmVmOTRmYzZhMGZhYj01REJCNzIyQl83NjEwNV8xMjc1Nl8xJiZmNjA1ZjFiMDY4MmEyNjc9MTMzMyYmdXJsPWh0dHBzJTNBJTJGJTJGd3d3JTJFbGluayUyRXNwcmluZ2VyJTJFY29t>
HJ https://www.springerlink.com<http://antispam.csu.edu.au:32224/?dmVyPTEuMDAxJiZmNWUzYmVmOTRmYzZhMGZhYj01REJCNzIyQl83NjEwNV8xMjc1Nl8xJiZmNjA1ZjFiMTk5YmJlNjU9MTMzMyYmdXJsPWh0dHBzJTNBJTJGJTJGd3d3JTJFc3ByaW5nZXJsaW5rJTJFY29t>
DJ springerlink.com
DJ springer.com
NeverProxy static-content.springer.com

Is anyone else having similar issues?


Ryan McLean
Senior Officer, DaSS (Discovery and Subscription Services), Collections & Access
Library | La Trobe University | Victoria 3086
T:  61 3 9479 1727 | F:  61 3 9471 0993| E: [email protected]<mailto:[email protected]> | W: latrobe.edu.au/library
CRICOS Provider 00115M

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